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April 2024 by Angelina C
They won't cash a check even though I'm a customer because I can't cover the check with my account. How about you use the $12 fee that's been taken out of my account every month for the last 20 years to cover it. Unbelievable. If I had the money in my account, I wouldn't need to cash the check immediately. I guess I'll buy food when Bank of America decides I'm allowed to have my money
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March 2024 by Tiffany Lobmier
Went in to have paperwork notarized for my child’s field trip and Melanie, the notary, was absolutely wonderful! I usually go somewhere else and the process is grueling but she was great. (I’ve been a BOA customer for 15 years and it’s always a pleasant experience.)
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February 2024 by Rande Harris
Unfairly treated
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January 2024 by Alex Hamilton
The McDonald’s next door has a bigger American flag than Bank of America. Y’all should be embarrassed!
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December 2023 by Brian Boyer
I was told by all the employees that they couldn’t cash my 401k check because it was from California. So now I had to pay money elsewhere to have my check cashed and all they had to do was call the bank to verify the check was valid. But no that was too hard for them and now I lost money. Will not be doing business with BOA anymore after this experience.
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December 2023 by Arelis Lizardi
I went in to open a checking account and Hugo Valbuena was great! He was quick sufficient and answered all my questions. He even went above and beyond to assist me with all the app functions. Great customer service! 5 stars!
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December 2023 by Rachel Fowler
Extremely disappointed how policies and customer service no longer care about those who have been customers for 15-20 years.
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November 2023 by Joellen Buzbee
Michael is a relationship banker in Riverview branch. He was VERY helpful, and bilingual.( my husband speaks Spanish) He was very kind and extremely knowledgeable and made us feel comfortable . Thank you so much Michael. Blessed be
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July 2023 by Victoria Ford
I was instructed to go to a Bank of America location to fax paperwork ("they have the fax number"). I was greeted by a staff member, they asked me for the fax number. I didn't have it of course. Then I was told to wait 30 minutes so I can sit down with someone so they can fax my paperwork. Like, what??I was CLEARLY bothering the Bank of America staff member.
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June 2023 by Helena Randolph
No tellers wait time and conversations ridiculous. Not a professional banking atmosphere. Ugh
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June 2023 by B B
Exceptional service! Walked in and got my document notarized right away before noon. No wait.
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May 2023 by Em Richemond
Exceptional service! Walked in and got my document notarized right away before noon. No wait.
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May 2023 by Nathaniel F.
A little slow at times, but to be expected with a bank on the corner of a busy road like 301. Just prepare to spend lots of time there!
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February 2023 by Kalen E.
Never been to this branch before, and the teller and manager who sat up at teller window were both awesome! Customer service is hard to find period and they were both very kind and accommodating. I had 30+ individual deposits for a business and they helped me and insisted they do it all right then! Awesome folks there! Busy branch as well!
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January 2023 by Avinash Kumar
I was new to Florida and I have opened Business Account for my wife's Business, Banker helped me in opening the account and she never responded to me for any of the questions I email them. When I walked into bank, there was a replacement banker and she seemed to be good on initial visit but even she hardly responded to my questions over email or phone. I had to follow up multiple times over email to get the required support but she kept giving us hard time by redirecting to other departments. Multiple times she provided incorrect information about the auto loan which led to lot of delay in the process. Now I ended up no where. I would request each one of you not to visit this bank because they will leave you no where. All they want is to open accounts but service is very poor. I would have rated negative stars if I had that option.
