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March 2024 by Thomas Chaplin
Horrible customer service and misinformation. Glad I don’t live in this area and bank here.
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August 2023 by Kit Kat
Awesome service and awesome experience
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August 2023 by Shirley Richardson
Went thru the drive thru got get a 100 bucks. The money dispensor got stuck then the door closed. I got no money and no receipt. Went inside, had to call a number to another country. They put the transaction on hold but it processed that night. Call dispute number - again spoke to somebody in another country. Requested the video footage and was told they don't normally do that. Guess I"m out 100. I will be filing with the BBB and the Consumer Protection Agency.
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July 2023 by a fox
I don't even want to give 1 star. The branch was empty. I explained that I had a situation with my card, neither of the 2 employees there bothered to help me resolve the issue.
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May 2023 by Nathaniel F.
I love Theresa! She is always so pleasant when I walk in the door, reocgnizes me every time, and knows just how to help me manage my finances! Would give 6 stars for her alone!!
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May 2023 by Shirley Steele
Walked into door wearing leather gloves and a bandanna as I just got off a motorcycle. We were not greeted just heard a loud voice from a gentleman standing at bank tellers counter.. saying are you doing a deposit or withdrawal. I didn’t realize he was even speaking to us as he looked like a customer. Thought it was very rude and very unwelcoming. Glad I don’t bank here! The only reason I even gave them a three star is the lady bank teller was able to help my fiancé and answered his questions. This place sure could use some help with customer service experience especially whoever the gentleman was when we walked in!
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May 2023 by Carlos Fam
Jocelyn and the Team are really great. Professional, friendly, and able to get banking done efficiently.
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July 2022 by Nicholas Jimenez
The friendliest people I’ve ever encountered at a bank! Everyone is so helpful and they make sure you’re 100% taken care of. I’m so happy I switched to Fifth Third! I will drive whatever distance to come to this location every time :)
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July 2022 by Kim Muncy
Chris was very professional and extremely pleasant to work with! Excellent customer service!
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May 2022 by Yuliya Yushkevich
I want to thank Nadia Barnard for her excellent work. A very sensitive employee to clients, competently and professionally answers questions. Very attentive and always friendly. Promptly solves any problem. I wish you great success in your career, all the best and prosperity to the Fifth and Third Bank!
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January 2022 by Lisa Suzanne Joiner-Cummins
Updates since my first review: They’ve greatly improved!The people are very friendly, however, the bank does not staff properly for banking hours. Every single time we come here we’ve had to wait a minimum of 45 min to see someone. Very frustrating!
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December 2021 by Paul Barnard
Excellent and friendly Customer Service from the tellers and staff, particularly Nadia & Pam, thank you, exceeded my expectation for delivering the bank services I needed.
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August 2021 by Andres Bolivar
First time ever visiting a fifth third bank and I was honestly impressed, didn’t have to wait for my appointment, they have great banking options and very awesome people at the branch. I had the privilege of meeting Yesenia she was very helpful, friendly and professional 10/10 Thank you Yesenia
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May 2021 by Latoya Murvin
All of my experiences have been awesome outside of the current experience. 5/3rd promotes the use of Zelle but its almost impossible to get the back and Zelle to connect. The bank requires that you input a verification which it takes about 15mins to receive via email. Once you receive it and put it in the system, the error message says that the code is expired! Eventually the bank website will lock you out and tell you call customer service, only for 4 agents to say you have to wait 24hrs and try again. This has been a continues cycle for 2 WEEKS!!!! It really puts a back taste in my mouth overall!!!!!!!!!!!
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May 2021 by Andrew
Awesome Bank I have been here for over 5 years. We have our personal and Business accounts here etc. I feel they are staffed appropriately. Unfortunately retail has waves of people and to have too many people there would cause me to have higher fees on accounts. It's simple economics.
