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March 2024 by Zujey C.
Unreliable location. I made an appointment with them prior to dropping off my vehicle. 30 minutes before the estimated pick up time, I called Jackie at 12:30pm to see if it was ready. Jackie informed me my vehicle was just taken back and my vehicle had been dropped off at 9am. Jackie relayed to me that they did not have the oil on hand and then they realized they didn't have the correct filter in stock. Explain to me how it's possible to perform an oil change without the correct filter!? She said she would call me when the vehicle was ready, that someone would have to run to Auto Zone down the street to get a filter to finish the job and could not provide me with an estimated time of when the vehicle would be ready. At 2:09pm I got call stating the vehicle was ready to be picked up. When I arrived, I was being charged for an additional quart of oil. When I questioned why I wasn't called and asked if it was okay to add it prior to doing it. Jackie replied my apologies they only added 4.88... there's no point in finishing this review. Before dropping off make sure you get everything in writing or quote or some sort. Avoid getting ripped off and having your time wasted.
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March 2024 by Kate Travis
I took my car in to see if my tire could be repaired. According to this location it could not AND my back tire was dry rotted. I immediately called the dealership my car was last serviced at because my car was serviced a month ago AND inspected for safety (they also videoed themselves doing the inspection and sent it to me) and a dry rotted tire was not mentioned then. That is incredibly dangerous to drive on. This location then told me I needed 4 new tires. I took my car back to the dealership today for another inspection and my back tires are not dry rotted. This location seems to focus on sales, not integrity. Beware!
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February 2024 by Steven Rolle
Would give no stars if I could. The worst excuse for a repair shop! Completely unorganized, unprofessional, unreliable and any other un’s that fit!!! Wasted my entire day and couldn’t even repair a tire! Sat at the shop for around five hours for absolutely NOTHING!!! They didn’t even order the new tire until I had sat in the shop all morning. Left with my same tire with a nail it. Words can’t express how outraged I am. NEVER AGAIN!!!
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February 2024 by Maggie Garcia
A yr ago I gave a 5 star review, thanks to Gabriel. Sadly, Gabriel was not at this location a couple days ago when I took my car in for transmission oil and tire rotation in my blk Honda. Being my prev experience, I made the mistake to trust. As I drove off and hear the noise on the road way louder and outside air. Driver door was dented causing the bottom corner of the door to pop out. They tried to cover it up which is why it wasn’t simply visible you til I liked closer. Sadly they were dishonest and did not take accountability. Guess their word against mine.I work hard for what I have, and giving business and my $$ to ppl who don’t take responsibility is a deal breaker for me.
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February 2024 by I again say Thank you kindly
I'm not sure why the rating is where it's at but however, you need to see Jina they serviced my car to perfection and they knew what they were talking about however please check them out for all your car services and needs excellent customer service all the way around from Nick to the all the employees here they will not BSU they will definitely help you great job Jina.
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December 2023 by Trish Payne
Car done earlier and with care
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November 2023 by Lewis Galloway
I was going to order tires for my car and have them installed at Goodyear. When I got ready to order Goodyear wouldn’t show up as an installer. I ended up buying buying from somewhere else.
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October 2023 by N. J. G.
After a complete catastrophe dealing with Goodyear Online ordering and bouncing from one installer to the next.. I was instructed to come to this location as they had the tires I ordered in stock. I called this business and scheduled a appointment for a Wednesday, which was confirmed twice on two separate phone calls. After being assured that the tires were in stock and the install would be taken care of, I arrived on the day of my install. I gave me name to the gentlemen at the front who stated he had nothing in his system for an appointment. I called Goodyear and they assured me on the phone that everything should be in place and confirmed I was at the right location. I spoke to a Gina at this time who stated they could not see my order because my "appointment was for the next day" which was just not true. After receiving some attitude when I made this point, I was told I could sit and wait several hours so they could "squeeze" me in behind other appointments. After the phone tag for weeks and then running into road blocks when I came to this location, needless to say I cancelled the order and will ordering tires through a more reputable and consistent source. This location was shabby to say the least and the detached attitude form the staff here just compounded a bigger issue which is Goodyear online. Save your time and money folks.
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October 2023 by Grant R.
Used this store for years and they were always very nice and helpful. I do not know what has happened there but the last two times the people answering the phones have been nothing but rude and condescending. Just put on 4 new tires a week later I have a flat, I call and the answer is too bad I have a lot of appointments you can sit and wait all day or drop it off and we will get to it when we can! Will never ever use this place again!!
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September 2023 by Clarisa James
If you'd like to have your day ruined, then please visit this store. Here's a quick recap of my experience yesterday:- I called different tire shops looking for a specific tire. This store said they had it in stock. I drove 45 minutes out of my way to this store because they said the tire was in stock.- After they upsold me to 4 new tires (instead of just 1), they told me they actually DIDN'T have the tires in stock.- They said they'd have to go and pick up a different tire (the new model apparently...) from the warehouse.- My car didn't have wheels on anymore, so I felt stuck. 1 hour and 15 minutes later, the tires arrived. They said they'd "try to get the price as close as possible to the original price I agreed to." [that's hilarious. sure I'll pay for your mess up on inventory.]- They promised to run an alignment check to see if my wheels needed to be re-aligned (as to not damage my new tires from improper wear, etc. etc.)- this is included when you buy new tires.-They told me they ran the alignment test, & everything was fine... The test was never run. I asked the guy who actually installed my tires on my way out, & he said there was another car using the equipment, so no time to do it.- I walked back in to inform the person that told me they ran the alignment check that he lied to me. He said I could "just come back in tomorrow."- I do not live by this location. I specifically drove past my nearest location because this store said they had specific tire in stock. Why the heck would I drive 45 minutes one way to come back to have my alignment checked, when you sold me on running that during the pitch for all new 4 tires??- I called corporate. They called the store. The manager called me. He offered me this special promotion:Take more time out of any day of my choosing to drive 45 minutes back to his store to have my alignment checked. If the alignment is off, he'll honor 1/2 off the alignment....then drive 45 minutes back home. All for a whopping savings of $50 or so.& they actually think this is how to make the situation better? Is there a common sense training seminar available for you team, Goodyear?Corporate did a poor job of rectifying this issue.
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August 2023 by Donald Burgess
I rarely send reviews but I wanted to share my experience with the Goodyear service shop in Riverview. The folks that work here I find to be ethical and trustworthy. I recently had them check my brakes and they told me I didn’t need any, most stations might have sold me brakes when I didn’t need them.
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July 2023 by Janet C R.
Question ... if you make an appointment at a specific time why do you need to wait 45 mins before they can take you for your oil change. An appointment is an appointment. You shouldn't have to wait especially when you arrive early. Today's world doesn't make any sense.
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July 2023 by Marsha Porter
Had a 10 am appointment for tire rotation- dropped off vehicle and made our regular errands for Saturday-Called at 12 to check on car- was told they had “major events” happen that morning and our truck was “next”.Arrived a little after 1pm- truck had not moved- fast forward until 3:45 and FINALLY the rotation was complete.WTwhy make an appointment?!?!Frustrated to say the least!
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July 2023 by J Jam
I recently visited the Goodyear Auto Service center with high hopes of receiving a quality balancing service for my SUV. However, my experience at their establishment was nothing short of disappointing and frustrating.I arrived at the center at precisely 1 PM, expecting a reasonably quick service. Unfortunately, it took a whopping five hours for the center to even attempt to address my request. As the clock approached closing time at 6 PM, the manager abruptly informed me that my tires lacked sufficient tread and therefore, it would be pointless to proceed with the balancing. This interaction left a sour taste in my mouth and led me to question Goodyear's commitment to customer satisfaction.What troubled me the most was the attitude displayed by the manager. Rather than displaying professionalism and a willingness to assist, the manager seemed uninterested, lazy, and more concerned about going home than addressing my concerns. This lack of genuine care and empathy is completely unacceptable for a reputable automotive service center like Goodyear.Moreover, the excessive amount of time it took for them to even evaluate the tires' condition further adds to the overall disappointment. Five hours for the task of balancing four tires is an egregious amount of time, showing a severe lack of efficiency and time management.In light of these issues, I must express my strong dissatisfaction with Goodyear Auto Service center. The poor customer service and unprofessional behavior of the manager have left a lasting negative impression. It is disappointing to witness such a disconnect between the reputation Goodyear evokes and the actual service provided.I sincerely hope that Goodyear Auto Service center takes immediate action to address their managerial shortcomings and improves its overall customer service. Until then, I am hesitant to recommend this particular location to anyone
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July 2023 by J J.
I recently visited the Goodyear Auto Service center with high hopes of receiving a quality balancing service for my SUV. However, my experience at their establishment was nothing short of disappointing and frustrating. I arrived at the center at precisely 1 PM, expecting a reasonably quick service. Unfortunately, it took a whopping five hours for the center to even attempt to address my request. As the clock approached closing time at 6 PM, the manager abruptly informed me that my tires lacked sufficient tread and therefore, it would be pointless to proceed with the balancing. This interaction left a sour taste in my mouth and led me to question Goodyear's commitment to customer satisfaction. What troubled me the most was the attitude displayed by the manager. Rather than displaying professionalism and a willingness to assist, the manager seemed uninterested, lazy, and more concerned about going home than addressing my concerns. This lack of genuine care and empathy is completely unacceptable for a reputable automotive service center like Goodyear. Moreover, the excessive amount of time it took for them to even evaluate the tires' condition further adds to the overall disappointment. Five hours for the task of balancing four tires is an egregious amount of time, showing a severe lack of efficiency and time management. In light of these issues, I must express my strong dissatisfaction with Goodyear Auto Service center. The poor customer service and unprofessional behavior of the manager have left a lasting negative impression. It is disappointing to witness such a disconnect between the reputation Goodyear evokes and the actual service provided. I sincerely hope that Goodyear Auto Service center takes immediate action to address their managerial shortcomings and improves its overall customer service. Until then, I am hesitant to recommend this particular location to anyone
