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November 2023 by Amelie lilo
No frame problem. 2 body shops i went to after my visit to them... told me my car has not been in car accident. and one of them is the one they referred to me. keep telling me we cannot do alignment and both body shops asking me i have to do. i had alignment done to another mechanic shop and no issue with the frame reported.They Frick me out! and wasted my time. now my car is taking care with the issue. Found.
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October 2023 by Sadrac Remy
Carmon, the exceptional professional at the front desk, truly shines and effortlessly orchestrates the entire operation. The affordability of their services pleasantly surprised me, and my tire replacement was completed in under an hour, just as they had assured me over the phone. Their commitment to keeping promises and delivering efficient service ensures my return for any future automotive requirements.Service: Tires
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October 2023 by Karlie Gallagher
I needed my tire plugged and they were really helpful and quick. The reason for 4 stars and not 5 is because the phone number provided on Google wasn't going through. I finally was able to call another number on their site that wasn't the correct place but gave me the correct number. In terms of actual services, great experience.
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October 2023 by Dm D.
dropped off our car on Friday for an oil change, engine light was on and the cv axle was making a noise. They never called us to tell us what repairs the car needed and we tried calling them we kept getting put on hold. We picked up the car on Sunday and all they did was an oil change!! They could not explain to us why nothing else was checked out. This place is a joke, will not be coming back
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September 2023 by Carla Hunt
What a great place! I got an oil change today and they also fixed a tire sensor issue I had been having for a while. They were thorough and fast!
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August 2023 by M L (Margie)
Hancock is the best car service and tire place I have ever been to in my life. You guys have helped me twice, and I will forever recommend you and will always think of you for car service even tho I moved to Zephyrhills. They are very courteous and professional, and they make you feel like family.
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August 2023 by Joewin Crespo
They will not deny your needs. They installed tires on my custom made rims and no scratches. Friendly and knowledgeable workers, even the front desk lady has a good eye for a mechanic point of view. Will definitely go back again. Thank you.Service: Tires
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August 2023 by Eric Mikel
Absolutely excellent. They took me in on the spot and was slightly less expensive than I thought. Came In for a tire balance and they discovered a faulty front driver tire. Most grateful gentleman
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June 2023 by Pushp Abrol
Hancock is what a good honest car repair shop should be like. I have always gotten a fair estimate and helpful advice from this place. They first explain what needs to be fixed and charge what’s fair. I wish all car repair shops were like this. I am brining all my car problems to you.Services: Tires
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May 2023 by Scott G.
Called and verified Hancock Tire & Auto could replace a fuel pump on my 1970 Skylark. Towed car to location and after the service manager, Jim ( little to no communication skills in my opinion) watched the car be removed from the tow truck he then proceeded to tell me the car was too old for them to work on. I asked for Hancock Tire & Auto to tow the car to a location capable of performing the task -- I was there because they have performed work on my car before. Jim informed me they wouldn't tow the car as it was "my problem". I towed the car there be use they told me they could do the work -- repeatedly asked Jim to have the owner call me - No call received from owner. Not a favorable interaction. Poor communication skills exhibited by service manager (Jim). Literally watched the car be lowered from the tow truck before saying they couldn't work on it -- wow --
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May 2023 by Scott G
Broke down in my 1970 Skylark and called Hancock Tire & Auto to see if they could fix my car. I believed it was the fuel pump and she told me they could perform the repair. The receptionist told me to bring it in and leave it on the yard as they were closing. I’ve had my car serviced there before several times. I had it towed and while the car was being off loaded the service manager (Jim) told me he didn’t know if it could be worked on. I asked him if I needed to stop the off load and he didn’t respond. After the tow truck finished while Jim (Service Manager) watched it get off-loaded he took the keys from the tow truck driver he told me they wouldn’t work on it because it was too old. I asked why and he said too old - informed Jim the request was to replace a mechanical fuel pump. (Literally two bolts and two fuel lines). I asked for Hancock Tire and Auto to tow the car to another location able to work on the problem. I was towed there because I called ahead and assured they could do the work. Jim denied the request for tow - said it was my problem- adding insult to injury. Could have all been alleviated during the initial phone call or when the sr was being dropped off and Jim was able to say they couldn’t work on it.\nExtremely poor communication skills exhibited by Jim the service manager — don’t recommend this garage at all
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May 2023 by Eric Knutson
Great place to take your car for basic needs. There prices were fair and the did the work in a reasonable amount of time. I have taken my Lexus, Acura, C63 AMG Mercedes and my F150 and they were willing to do most things I ask like breaks, oil, tires. And they will tell you if you should take it to the dealer if it need something out of there scope. They were always professional and great.
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May 2023 by DeAnna Jackson
The staff at the Bloomingdale location are phenomenal... Ms. Carmen was so polite and knowledgeable... I didn't get my car worked on due to financial reasons, but she explained the things I would need to get it back on the road... From drop off to pick up, awesome service!
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April 2023 by Tammie Hazellief
I called ahead about my tire needing to be plugged.As soon as I got there, took care of me right away.Very nice guy, noticed the nail right away and I was done in 5 minutesGreat customer service!
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March 2023 by Daniel Pluard
This shop is the most unprofessional bush league business I've ever visited.Don't bring your vehicle there. We got our car in for routine maintenance (battery and some other things), and when we drove it off, the transmission was damaged, and the car did not drive properly.The customer service is terrible. They told us we didn't know what we were talking about and that it was not their problem. Maybe the transmission issue wasn't related, but there was no issue resolution, empathy, or understanding, just a bunch of "we can't help you. It's not our problem."