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August 2023 by Google user
I had an issue with my financial institution which affected my State Farm account. I called and spoke with Lillian who was very helpful and assured me that things would be taken care of. I realized after hanging up that I had not provided the corrected account information, I called back and I spoke with Lisa she was wonderful! Very pleasant understanding and reassuring. We even chit-chatted a little LOL. I've been with State Farm about 15 years, I have always had a very pleasant interaction with the representatives! They really have been \\\"like a good neighbor\\\".
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August 2023 by Joshua Calderon
Martha was amazing with her customer service experience and helped me get all the coverage I needed for my vehicles. She was very empathetic to my needs and made me feel better with recommending life insurance for my kids. I feel great knowing my kids will be protected.
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August 2023 by SJAK
yip. just got our notice of cancellation due to windahield repairs yeaterday Called this morning, no accidents to report, but because I75 blows and the trucks on it dont care, we had "several" cracked shields over 3 years between 2 cars, which in Florida are no fee if comprehensive covered. well no luck. we had our renters, hospital, and other coverages through these guys. I am CHANGING companies ASAP and never going back. I wont recommend State Farm to anyone anymore. Beware as they do not even look at circumstance or customer longevity.
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August 2023 by Cindy Garmon
I had an issue with my financial institution which affected my State Farm account. I called and spoke with Lillian who was very helpful and assured me that things would be taken care of. I realized after hanging up that I had not provided the corrected account information, I called back and I spoke with Lisa she was wonderful! Very pleasant understanding and reassuring. We even chit-chatted a little LOL. I've been with State Farm about 15 years, I have always had a very pleasant interaction with the representatives! They really have been "like a good neighbor".
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July 2023 by Fe1028 Hagen
Ashley Kennedy helped me over the phone as to my auto policy number. She did great and like a breeze. Ty
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June 2023 by Joy Williams
Thank you Martha for excellent customer service.I appreciate you.Joy
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May 2023 by Bryan Sniezek
Do not recommend Mark Rossmiller or State Farm. They will cancel your policy and not provide notice. My wife received a notice from the state of Florida that the policy was cancelled but Rossmiller. If you decide to do business with this insurance company, be careful. Find another company, anyone. That company would be better than this one.
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April 2023 by JEREMY HOLLIFIELD
Ross Miller state farm is lucky to have Martha Embry, she is great.
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March 2023 by Dave Harrison
Although I was frustrated by more than a 30% increase in my insurance premiums, Ashley remained calm and very professional. She reviewed my policy and identified potential savings.
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March 2023 by Chris Macaluso
My agent Martha Embry was absolutely phenomenal. Her attention to detail and effort to give me the best rate possible were excellent! I highly recommend this State Farm agency!
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March 2023 by Gayle Hodge
I just switched from Geico and I'm thrilled with my BETTER and CHEAPER coverage with State Farm!Thank you Martha Rossmiller, for your patience and pleasant disposition while clearly explaining my coverage options to me!
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March 2023 by Troya Harris
Martha was very sweet, friendly and saved me so much money! Thank you Martha!!!
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February 2023 by Larri B.
High fives all around! I went to my insurance company today to discuss my concerns regarding my upcoming six month policy and the increase. I met with Robin, who greeted me with a warm and friendly smile , which made me feel a little better. Robin diligently worked with me to come up with a more affordable policy. Along with long-term solutions as well. I also met with Morgan. The home insurance specialist who was also very pleasant and helpful in reviewing a policy and how I can benefit from switching to a more affordable one by placing all my policies under one group. I also met Mark, the owner who was also very pleasant to welcoming. I was very pleased and happy that I decided to visit their office. I think that it is very important to at least visit your insurance provider at least annually if at all possible. It could be more financially beneficial than you think!
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February 2023 by Theresa Hackett
Debbie was extremely knowledgeable and patient in answering all of my questions. I feel confident in my decision to get my insurance through them!
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January 2023 by Joe S.
The receptionist is rude. Just trying to reach a claims agent I dont need her attitude. Better training for her please.Edit:Mark was nothing short but Amazing at being sincere and looking into my situation. He made sure I got to a agent right away and got the help I needed. I appreciate that he looked into my situation with the claims department and just wants to better improve my situation. I hope State Farm continues to serve our community in the future. I highly recommend.
