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February 2024 by Mathew Fortin
By FAR the worst NFCU location and branch (excluding the people). Parking lot is atrocious. Parking availability is extremely limited.If you’re thinking, “well pshh, if that’s the case I’ll just use the drive up ATM and avoid the need to park”HA. No you won’t. It might work 1 out of every 10 times you use it.Even the ATMs at the front where you need to park to use BARELY work as they should.Absolutely THE WORST experience at ANY bank I have EVER been to in the U.S.
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February 2024 by Jennifer B.
The male clerks were welcoming! The women seemed preoccupied and almost ignored customers!
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February 2024 by Phelan Cantrell (Faolin_Gan_Coedwig)
Very friendly and helpful even on a Saturday with limited hours. We ended up having to stay after closing to deal with accounts and never felt rushed or caused an inconvenience for them.
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February 2024 by Deja Lee
I deposit a check into my account every week because I have bills that are automatically taken out of this account. Usually when I deposit a check, the money is on there the next morning. For the past month when I deposit my check Navy Federal has been putting a hold on my check for 8 days(from Friday of one week, to Saturday of the next week) Now I’m paying $266 in returned check fees. $116 from navy Federal that they refuse to reimburse and the rest from the companies that take the money from out of my account.
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February 2024 by Lele Caketalk
Don’t never deposit checks through the ATM they will flag as fraud.
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January 2024 by Dave Williams
Not good for minority customers
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September 2023 by Dennis Meyers
Went into the branch to pick up the check for our auto loan and there was a complication with it having been processed. The branch manager, Ruben & his team went above & beyond to fix it right then & there, even staying for more than 45 minutes after the branch had closed to help me, make sure I could walk out with that check to then head to the dealers to purchase our vehicle.Everyone there was very patient & helpful, and we can't thank them enough for how great they treated us.We'd definitely recommend that branch for banking.
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September 2023 by Henry-Reed Cooper
Best customer service experience at any branch ever second time in a rowRuben was extremely knowledgeable communicated clearly and very helpful
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July 2023 by Lee Terrell
The people who work here are very kind, knowledgeable, and have a solution for pretty much anything life throws at you!
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July 2023 by Matthew Kurto
Love our bank for sure! Great service and products for this Credit Union!
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June 2023 by C T
Great experience inside friendly staff but crowded with limited parking.
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May 2023 by Janice Sanders
This morning I visited Navy Federal Credit Union in Riverview, Floridaon Hwy 301. I was reading the reviews and they were really bad and I almost turned around and went back home driving over an hour away. But people I am so very glad that I listen to the Holy Spirit telling me to stay there and wait. I just want you all to know that I received number service and the staff was very attentive to everyone that walked through the doors. I called my sister and I told her about the service that I had just received at Navy Federal Credit Union. Thanks to all the staff on this very Blessed Day and may The Lord Bless you all for your service and support5/13/23
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May 2023 by Brooklyn Weston
Angela was the only good thing about my experience. I get them 5 starts but I can't even express how badly I want to leave this bank. The lady at the front was rude and curt. Something to pass on to the general public, no discussion what so ever of home plans on the weekends. I love quite a distance which means I have to take a day off work if I test to talk to anyone in person. If the bank manager is reading this I would pass on the inconvenience and stress of that on to your higher ups. I don't have a private place to speak to someone about a home loan.
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May 2023 by Tamiko Barton Henry
This was the best choice I ever made in my life after leaving suncoast and going to Navy Federal if you looking for a Great credit union this is the one for you!!!
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February 2023 by J Smith
Traveled from Sarasota to NFCU to deposit 3 boxes of rolled coin and Doug there came to my car to help me get the boxes in, he didn't have to do that. Always a great experience everytime we have gone to NFCU no matter where. Doug is an asset to your company.