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May 2023 by chamika harris
Brandon has got to be the most incompetent worker you guys have there with the worst customer service. After he set up my account wrong, per customer service, my account was closed without notification or reason and the deposit was sent via cashiers check on 04/20. Which I never received. I reached out to customer service who directed me to the branch. Once I spoke with the branch, Lauren advised that I could go to any branch to receive my deposit back. I went back to Winthrop Branch on 5/12 where Brandon advised me that they couldn’t do anything and would give a call back same day once the manager puts a stop payment on the check. After a week without a call back, I called in today where Brandon said they had to wait on the check to return before they can do a stop payment. Which does not make any sense because the address is correct which was verified with customer service prior to reaching out to the branch. After I told him the address was correct, he then told me the same exact thing he told me on 05/12, “he will give me a call back today when the manager puts a stop on the check”. Which means absolutely NOTHING was don’t between 05/12 and 05/22 and nothing probably will be done today. I will be reaching out to corporate.
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March 2023 by Tevin Byard
Terrible customer service experience! I walked into branch to withdrawal cash since I lost my wallet (including all forms of ID) just to be told “I can’t help you” by the Teller, Chrissy, since I did not have a Regions debit card or ID. I leave the branch and called Region’s customer service who informed me that I could withdrawal cash if I lost my wallet and ID or could could be issued a permanent card (if I had ID) and the Town Center branch. Although I did not have ID for a permanent card, the Town Center branch was able to handle my withdrawal without any issues.I went back to this location and explained my dissatisfaction with the service. The supervisor, Marcial, responded that the transaction with the Town Center branch was against Region’s policy since I did not have a debit card or ID for security purposes. I find that hard to believe as I’m certain I’m not the only Region’s customer who’s lost their wallet and ID. I’ve also went to my primary bank, Fifth Third, for the same withdrawal - no problems.Overall, a disappointing experience for such a great location, yet such terrible and inconvenient service.
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March 2022 by Dale Owens
ATM never works and they are so rude. I go to the big bend branch. They are super nice and the ATM has always been good.
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March 2022 by Gina Knotek
They are always great with service & are very nice to talk with.
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August 2020 by iwona izdebski
Notable 2 old persons do not know what they do use too was 2 lady. They were grat
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April 2020 by Seth C
"Smart" ATM cannot count. Tried to short my deposit attempted 3 different ways. Somehow managed to miscount 3 bills when I attempted to break it down into very small transactions.
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May 2019 by mary Bennett
For months i cash my check every sat there . Then this sat the teller and the manager decide I cant. Should of went to a differnt branch. Seriously may be switching bamks ! 😡
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March 2019 by Fangirl is me
Everyone is already friendly when I come here and very helpful
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December 2018 by Robert Ballentine
I have had no complaints for this regions until recently but it is a ridiculous hassle/inconvenience dealing with this Branches ATM. In over a month I have had to walk inside every single time I needed to deposit because rhe ATM keeps returning my money 100% of the time. You think this would br a problem that is solved quickly.
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June 2018 by Jo Lucas
I've been standing in line now for 15 mins...How can they have 1 teller for the inside and 1 for the drive thru on Friday? I realize most transactions can take place on line, however, there are something's you can't do!
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June 2018 by Tyelor Mcelhaney
So, after 14 years banking with Regions Bank.. I'll be closing my account thanks to the Riverview (Winthrop Village) branch over a $50 discrepancy. The teller told me I was $50 short, so I parked and went inside because I counted my deposit three times before bringing it to the bank. When I went inside.. they offered no resolution to the problem besides either depositing the money -$50 or “take it and goâ€. I've never been short or miscounted my money in the 14 years I've been banking and to be treated with such poor customer service at this branch.. you've ultimately lost my business. What they should have done was broken down and balanced the drawer for any overages or possibly check the cameras? NOTHING was done.
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March 2018 by Tyelor M.
So, after 14 years banking with Regions Bank.. I'll be closing my account thanks to the Riverview (Winthrop Village) branch over a $50 discrepancy. The teller told me I was $50 short, so I parked and went inside because I counted my deposit three times before bringing it to the bank. When I went inside.. they offered no resolution to the problem besides either depositing the money -$50 or "take it and go". I've never been short or miscounted my money in the 14 years I've been banking and to be treated with such poor customer service at this branch.. you've ultimately lost my business. What they should have done was broken down and balanced the drawer for any overages or possibly check the cameras? NOTHING was done.
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January 2018 by Linz Nac
These people are so two faced all nice and polite until there's a problem then your talked about while reps train other talked about while on a call but never talked too. Opened my account in a Thursday closed it on Tuesday which took going to this location and calling customer services to do
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June 2017 by Nikki Velez
Nice and helpful people, good location, always quiet.
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January 2017 by Luis Hincapie
Atm never works
