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March 2025 by Dawn Metheney Babik
love this store. but I do have one complaint. it happens all the time. I try to put in a pick up order in and product is our of stock. but you go into the store and long in behold they have what you want and alot of it. wanted to put in a order for today. no sams brand papertowels in stock. go in and they have more than enough. why? Just Why? come on sams ❤️ ya but do better
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October 2024 by Hector Rodriguez
Ms Robin was so professional and courteous to help me order a birthday cake I was having problems ordering online she got my order placed on time thank you Sam’s club.
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October 2024 by Alexis R.
They offered a free pizza by mail and email but they charged us for it, it's a scam, terrible customer service. I do not recommend them to my friends and family.
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September 2024 by Tasleem A.
Sam's tire and battery. Unbelievable experience. Don't get me wrong. I love to shop at Sam's Club. I shop there all the time. But my experience with the Automotive part is no good. I bought some tires from there maybe about 6 months ago. Took it back 2 months ago because my tire signal came on the dashboard. Right rear. I asked them to check it out. Plus to rotate and balance because my vehicle was shaking when I go 60 mph and higher. Two months after. The same thing happens. My tire lights comes on every 2 days after putting air in it every two days. Now I went back to Sam's a week ago to get it checked. Plus I still had vibrating going on. I made an appointment for today. The guy telling me he doesn't see my appointment. Now I have to wait 2 hrs now. Praying they would fix the problem. This is really unexceptionable. So be aware. I have heard also from many people who had bad experience also with the automotive department.
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August 2024 by Michelle T.
Constantly busy gas lines because of the cheaper prices. We normally put gas here. We do buy groceries when we need bulk items such as almond milk or eggs. Great prices for the amount of product. I love Sam's hot dog and drink combo $1.50 you definitely can't go wrong!!!
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June 2024 by Allison D.
The good? Pretty clean and organized. There seems to be availability of goods that other stores have. The bad? Customer service. I'm not sure what goes into the hiring process but there were just clusters of employees goofing off and then roll their eyes when you approach with a question. Additionally, the blonde lady with glasses at the customer service counter was so rude and unwelcoming that due to principal I almost didn't sign up for a membership today. I can see why this location is rated lower than others. Luckily there's the Brandon location close by.
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April 2024 by Al D.
I called the Sam's Club at Riverview, Fl and a woman answered who we (2 people) could barely understand. She was from the Philippines and refused to listen to me tell her tire size I wanted to buy. She kept telling me that the tire size was wrong. So I gave up. Not buying tires at Sam's Club!
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March 2024 by Devin F.
I really like my Sam's Club in Wesley Chapel. However, their credit card services are ATROCIOUS. When I renewed my membership I noticed my cashback wasn't loading into my account. I had to call member services and synchrony probably a total of about 8 times. Around the 6th time I demanded a supervisor cause they all kept telling me to wait 30 more days, or wait 60 more days and then nothing would be fixed. They also constantly went back-and-forth on whether it was synchrony or membership services fault. Supervisor was able to help me but then I just recently ran into an issue about 5 months later. I used the credit card to pay for an international flight. I verified the transaction in their text but they still said I needed to call, so I did. Verified, went ahead and purchased the tickets. All good right? Unfortunately not, they locked my account and didn't tell me (despite my number and e-mail being available to contact). Found out at the gas station it wasn't working. Called them later to verify-they tell me to use a link they sent me. Of course their app won't scan my less than 1 year old driver's license barcode. They told me, oh it's an issue when you're on the phone with us so try doing it after we hang up. Of course it doesn't work, then I call back and they tell me in 7-10 days I'll get a letter to verify my information. I explained all my autopays go to this credit card and I'll be international for over 2 weeks so I'll miss all my payments. They said there's nothing they can do, even supervisor can't do anything, not even expedite the mail to me. Total bs. I have never asked for a supervisor in my life when dealing with customer service but I've had to on 2 different occasions in the last 6 months cause of how horrible this credit card company is. I unfortunately will not be renewing my sam's club membership despite the convenience of it being on my way home from work. It is anything but convenient, so I am going back to BJ's. Get rid of Synchrony Sam's Club.
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January 2024 by Julie B.
It's a Sams club. Always busy, but good deals and lots of options to get in and get out (which is my idea of shopping). Clean store, friendly employees, and discount items, mostly in bulk.
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December 2023 by Jenne E.
Shout out to the ladies in the bakery, Robin & Denise! I messed up my own order, and they went above and beyond to fix my mistake.
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September 2023 by Joe Y.
Sams Club Tire & Battery Center is terrible. I wouldn't recommend this place to anyone. The service desk is always empty as the technician are working, and their is no one to man the desk. You will wait for 10-14 minutes before anyone is free to help you. Sam's Club needs to get out of the tire business.. Staff member are not friendly, or welcoming.
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September 2023 by Peter Stepka
Was a pleasure to shop today ! Quick scan and gone.
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September 2023 by Kristy A.
Packed today but had a GREAT experience!!! Excellent customer service today AND fresh Sea Food in bins!!
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August 2023 by Glen Lockwood
This is the worst run sams store I have ever been in. Management treats employees like crap. Works them like dogs, makes them train their replacements then fires them just to save money. Me and all my family will never shop at sams again. Please switch to Costco.
Glen Lockwood
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April 2023 by Michael L.
This place is a joke. Never any carts. Staff is awful. You wait in line forever only to wait online to have your receipt checked. We need a Costco closer.
