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June 2025 by D Z
I witnessed someone stealing at this Sam’s Club and immediately went to report it. The person walked out with unpaid merchandise — a large pack of beef, to be exact.
The first employee I told actually told me to call the police, as if I work there. I was stunned. I am reporting a theft, and instead of acting with urgency, the employee shrugged it off.
I then went to customer service, where the employee at least responded with more concern and took me more seriously.
I asked to speak to a manager, which still took longer than it should have. When the manager finally arrived, there was still no real urgency. He seemed unsure of what to do and only mentioned checking the cameras after I had to repeat myself.
This is a serious security issue, and their lack of response was unacceptable. I pay far too much money, including a membership fee, to be subjected to this kind of negligence.
Sam’s Club clearly has a severely LACKING LOSS PREVENTION TEAM and POOR TRAINING when it comes to handling real-time incidents.
If I can witness someone walking out with unpaid items and get brushed off while trying to do the right thing, that tells me a lot about their priorities.
Do better!!!!!
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June 2025 by Dashika Monroe
Waited curbside for 30 mins for a single pack of hotdogs that never came out, had to literally walk up and wait at the employee store entrance to get help, not to mention they marked the order was picked up which was inaccurate. Defeats the purpose of paying extra on my membership for curbside
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June 2025 by bella
THERES LITERALLY MOLD AND FLIES ON HALF THEIR FRUIT THEY SELL??
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June 2025 by Nicole Chandler
It's my favorite place to shop for value. Not always the biggest verity. And a great cheap date if you're a laid-back person.
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June 2025 by Jennifer Conde
Terrible customer service. The store closed at 6:00 p.m. My husband left his wallet in the car. They wanted me to leave the store without the food cart because it was 6:05 p.m. It's a disaster to see Sam's Club with these employees.
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June 2025 by Donovan “Donnie”
Waited 3 hours for my order I placed the day before, called twice to customer support desk, talked to 3 employees about the status of my order and it never came all after a 13 hour shift of work. Don’t ever rely on this store.
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June 2025 by Maria Aiva
Just say NO Truck drivers. Awful place to unload. Inexperienced Swift day cab drivers will wake you up in the middle of the night so they can take your spot! Deliver here? Never again! It’s nice when you have a choice!
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June 2025 by John Cochran
DELIVERY DRIVES BEWARE. If you come on time for your appt to deliver. They'll let you sit so they can unload swift trucks ahead of you! They make appt times and don't stick to them. But if YOU show up late, just like every other place that DEPENDS on you for products on the shelf. That's looked down. Don't make appts you can't keep!
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July 2024 by Robin Jewett
Pulled into parking spot hit the spot number on phone brought item out and helped load it. The app was very easy to follow. GREAT JOB
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July 2024 by Brandie Stewart
Optical is closed on Sundays as of 7/2024. Maps' hours were incorrect for that dept.
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July 2024 by luz vega
Food and water
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July 2024 by Logan Batcher
This is the best Sam’s club I have been to I have been to 4 Sam’s clubs and this is the best one the food is great the service is great it’s a good shooing place and there is main brand food and drinks.
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July 2024 by Ramya Sudheer
No samplers. Only few products r buy able. But I a ardent Costco fan. I just go there for salt for my softner as Costco carries only pellets
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July 2024 by Mary Anne Harnden
Found everything I wanted.
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July 2024 by Diane Sullivan
Usually in and put quickly
