-
December 2023 by Gma Nette
I have never had a bad experience with Truist. Employees are friendly and efficient and always treat me respectfully.
-
March 2023 by L Robinson
Truist is a bank that needs help with its internal system. Also, there need to be definitive answers when it’s time fifteenth-time customer service was contacted for the same issue.
-
February 2023 by Allarius Tha Avalanche Russ Jr
Mr. Steve Reilly Was Such a Great person to work with and he was very nice and kind to me when going through the process ?
-
May 2022 by virginia rocha
Worst freaking bank and bank service ever!!! I should of listened to the reviews i had read. They dont give you your money when you request it and they are easy to lock your account or flag it for fraud or add unescessary fees.when you call the customer service # to ask why your money is not available if its your money and you deposited at the bank so how could it be unavailable or flaged for fraud if its your cash you deposited they have no clue or answers !All phone customer service representatives have bad accents and cant understand nothing they say... RUN dont open a account and if you did watch your money. Sadly its my teens account and dont make a difference last thing i want to teach her is bad bank services.
-
October 2021 by Jon Surgeon
Manager Mario helped me out with some questions I had and the gentleman at the window who’s name I didn’t catch was very patient with me so I appreciate that. They both seem like good people so I wanna say thanks to them.
-
May 2021 by Thomas Englett
The ATMs are ALWAYS out of money..., but the Wells Fargo and Bank of America ATMs right next door NEVER seem to be out!! Customer service inside of the bank are worthless and they charge fees for EVERYTHING!! We've renamed them "Don'tTrust" and NeverTrust. They probably changed their name to Truist to try and get some gullible people to bank with them.
-
June 2020 by anthony cerchiara
Just switched banks and couldn't be more happy. Everyone was super friendly and genuine.
-
June 2020 by Sandra Vazquez
Excellent customer service and were very helpful !!
-
May 2020 by Jerry Susan
Nyla a teller messed up my transaction where I was making to pay my mortgage. Transferred $2k to somebody else`s account. When raised a complaint only apologised. I had to pay late fees to my mortgage company and suntrust would not take care of that. Bunch of lazy people in this branch.
-
May 2020 by Shawn Brooks
Deposited a check and opened an account and they closed the account immediately after we left the bank. They did not inform us they were closing the account. Found out by getting online the next morning. It’s been a month and we are still waiting to get our money we deposited.
-
August 2019 by Caleb Massengill
Waited 20 minutes to them to fax a paper. Absolute joke.
-
August 2019 by Realtor Jorge
Branch Manager asked me for $5 per statement, per month... an account I barely use, my statements are 1 piece of paper... AGAIN, they want $5 to print 1 sheet of paper... CAVEAT EMPTOR, stay away!
-
May 2019 by Leo Watson
Went into the bank to exchange cash for gold and silver one dollars. Stood in line patiently for over ten minutes with only one person ahead of me who only wanted to deposit a check and a account balance. When it was my turn at the counter. I asked for silver and gold one dollar coins. They gathered 4 coins. Since I did not have a Sun Trust account they proceeded to tell me since I was not an account holder they could not do business with me, not even cash for cash.
-
February 2019 by steven romanosky
I went to the drive thru for a car payment and after 5 minutes of waiting with no response we buzzed and they sayed they only had 2 tellers and they were aervicing people in the lobby horrible costumer service.
-
December 2018 by Tatyana Myers
Poor customer experience and slow service, I fortunately do not bank with suntrust but my husband does and he has had the same poor experience. Suntrust can do better.