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November 2023 by Lynn P.
JT was very nice and professional, but I believe the mechanics did not complete a thorough inspection of my vehicle. They gave me a $2800 quote on a repair. Luckily, I got a second opinion they only cost me $300.
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November 2023 by Durty Irish
I had an emergency and JT was an absolute godsend. This gentleman should be known as the Saint of Tires and professionalism. Treated me with integrity, honesty and kindness. He is an integral cog to this business, without him this place crumbles. Vince was my technician and again, 100% professional, courteous and kind. Very clean and took care of this asap and with a smile. I cannot recommend them enough and am so grateful! Pure asset to our community!!
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November 2023 by Blue Line Troop.
I came to this location on Big Bend Road and was amazed for the kind of service I received. Awesome service!. These guys got me in pretty quick. I recommend this location for your friends and family , A+, 5stars. Thank you JT and Vince!!
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November 2023 by Mauricio Buitrago
TJ at the front desk was very helpful. It didn’t take foe him to give me a diagnosis and an estimate for the tires I needed to purchase. The process was easy and he was straightforward regarding how much time it would take. Many of you have waited hours at other shops even when you make an appointment. This Tuffy location was busy with work all around but, again, they were honest about the timeframe needed for the repairs. I appreciate I didn’t have to waste my day. Thank you to the whole staff for a great experience!
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November 2023 by Greg Unit
Just had some service done here and couldn't be happier. I know it can be a roll of the dice with auto shops in FL, but here was a win for me. JT was my advisor and fit me it near the end of business and the tech that did the work took the time to explain what exactly he did. I know Tuffy is transitioning over to Mavis. These two gentlemen are worth their weight in gold in what can be a nightmare industry. Keep up the good work guys, I'll return for any future automotive issues I may have.
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November 2023 by sole_ snd
Jtm Brian and his team are amazing I love the customer service, work ethic, and General love for what they do. I had some request and had no issues completing them. Love tuffys!!! Bring your car here for any maintenance needs!!
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November 2023 by Yashika White
I had a great experience at this location. I was taken care of inside by Alex who was super helpful and he was able to get my car worked on in just minutes of pulling up. Brian repaired my tire and he came and gave me a full explanation of what happened to my tire. He was knowledgeable and I felt comfortable that he was fixing my brand new vehicle. Thanks to Alex and Brian for making my first experience at Tuffy a great one. I will definitely be back and recommend others to come.
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November 2023 by Michael Perkins
Wow! I just got out of the hospital down street and found that I had a flat tire. I drove over here and was greeted immediately by Alex. He was very friendly and addressed my concern on the spot and told me they’d handle it asap! Within 15 minutes they had my tire repaired and ready for me! When I was checking out, he decided to bless me at no charge for the service but instead just asked that I make sure to let people know they are here to serve the community and to keep them in mind for future service! This is what customer service is all about! This is what “love thy neighbor” looks like! After having a rough couple of days, this surely brought a smile to my face and joy to my heart! Thanks Alex!
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October 2023 by Michael Y.
Always great service technicians are friendly always explain and show everything. Def my go to place
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September 2023 by Mike
Words cannot explain how thankful I am for Alex and the team for helping us out with an emergency flat tire. Even though they were closing soon and could’ve easily turned us away. They were very helpful and got us back on the road quick
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September 2023 by Ed Marvin
Alex and team at Tuffy found me the best deal on a tire I needed, but then went further and made a repair I needed at no additional cost. Friendly, reasonably priced, and going out of their way to be helpful. I will definitely be a return customer.
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September 2023 by Cindy Ramos
Highly recommend Tuffy tire & Auto services on big bend! Jay was very helpful! He made the whole process of checking in and getting my moms oil change smooth and easy. This is the second time we use tuffy/mavis services and didn’t have issues. Thank you so much Jay!
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September 2023 by Gabriella Colley
Great customer service! Had to get an oil change and 2 new tires and J helped me out. He took time to explain things to me and everything is running much better. Thank you so much :) I will be recommending Tuffy's to some friends and family after this experience. -Gabby
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August 2023 by Marissa Villa
We started going here about a year ago after having so much trouble with Pep Boys and I’m SO glad we did.. We’ve had oil changes, bought tires, and more here. They have always had the best customer service, and we’ve always had the services done in no time whether coming in as a walk in or with an appointment. Today I came in as a walk in and Christian and John had my car fixed up within an hour. I’d give them ten stars if I could! Highly recommend.
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August 2023 by Our Household
The best tire repair service I’ve ever had. They met you as soon as you got off your car asking if you need help. Not a lot of explaining to do. They repaired my tire at a very fast speed. Great customer service from Christian and Brett. I highly recommend this place.
