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December 2023 by Adrianna Hernandez
This bank has bad service. Do not go
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November 2023 by Carmen Rivera
Very nice bankers are very sweet and very understanding ? ? great friendly faces
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October 2023 by Corey Haggard
It's a shame that I have to actually give this bank even 1 star. This location by far provides the worst customer service I have ever seen. You literally have to make an appointment for everything and if you're 4 minutes late to it, they give it to someone else and you have to make it another day. Mannequins provide better customer service than the branch manager at this location. I am closing my personal, and business accounts with Wells Fargo and moving my money to Regions.
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September 2023 by angie g 23
This location is a joke so are they employees. If you do not have an appointment they dont take you if you do they take somebody else before you i have been twice on this branch with the same purpose and both times somehow they end up not taking me the first time I didnt have an appointment and the person rushed us second time he said i was late i walk in the bank exactly 5 minutes into my appointment the funny thing is the first time the same agent waited 10 minutes for his appointment because I didnt have an appointment. I asked if they were camera to prove i was there on time but of course in their convenience they can’t review it. Poor service in this bank. I will never go to this branch just because i will have to see the lasiest worker i ever seen.
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September 2023 by Sean Ferguson
This is a terrible company I had a bad experience I had fraud happen in my account and did not get a temporary credit for it I talked to customer service and told them that the charges were not mines and they were rude about handling the situation and told me a temporary credit will not be available and was not reimbursed for the Chargers that happen in my account I am thinking about changing Banks I'm not happy with Wells Fargo at all
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August 2023 by Izzy B
So first time at this branch, a line of customers wi airing in line, all of the sudden someone inside the bank started screaming, people in the line confused and scared, then one of the cashiers went to the back and started laughing and joking with someone, line still slow and customers waiting, same person received phone calls and put it on speaker for some weird reason, like zero sense of privacy for whoever was in the phone. Laughs continued, line still waiting to be serviced. Employees acting busy but not doing anything. Won’t ever come back! Worst customer service. Not surprised why this branch has so many bad reviews.
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July 2023 by Carl A. Boswell
Unfortunately, my wife and I had to make an appointment to correct an issue that another Wells Fargo banker in Idaho did. The worst part was that we have never dealt with a wells Fargo banker in Idaho. We have never been to Idaho. The Wells Fargo banker (Ute Riley) at the Summerfield location in Riverview was able to find out what happened, what banker caused the error, how it was done, and how to correct the issue. This error was completely Wells Fargo's faults and we could not done anything to prevent it. I will say that the issue should never have been able to be accomplished by another banker that we have never dealt with. However, Ute Riley is our new go to if we need any assistance in the future.
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May 2023 by fanzhou cheng
I met Mariella twice. The first time was to change the name of the child to apply for notarization, which requires notarization of the parents. But she said that it is enough to write about one person, and there is no need to write about two people. So we drove to Jacksonville City Health, where the staff said both parents needed notarization, and we came back. More than 8 hours round trip.I really don't understand why this kind of thing happened, I think she very unprofessional.Secondly, I went there to open a bank account a few days later. I wanted to do online banking, but she told me that it couldn't be done here, and gave me a phone number to make a call. Today I called for a long time but still couldn't solve it. Later, I learned that my friend can handle online banking on the same day he opened an account with another banker.So I'm really mad because it bothers me so much
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March 2023 by Kimberly
Staff didn’t want to help me open a new account because they didn’t have the hour to take me as a walk in at 10am. They tell me this after already waiting an hour. They pick and choose which services are convenient for them despite my willingness to wait.
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March 2023 by Austin Ericson
Had a great experience with Mariella here. She was ready at my appointment time and was able to help me with everything I needed and more. Very friendly and quick service.
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January 2023 by Gabby Salas
I had an urgent situation and Tia and Eve were so kind and helpful. I cannot express how grateful I am to them!
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September 2022 by Gio-vanni B.
If i could rate the service lower i would.I called the wells fargo 1800 number to make an appointment and I was told I must use the app to make an appointment. I made the appointment for 12:30 pm and I arrived 15 minutes early. It is now 1:10 and I have yet to see an agent to notarize a few documents. I read the reviews on google before I choose this location and they were 2 Stars. I can clearly see why now. This is my second and last time using this location. By the way. Its 1:15pm and I am the only one sitting and waiting and I have yet to be assisted.
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August 2022 by Faten K
Went there to open account when I walked in told the tell that she said to scan the code on the table and some one will help you so I did and it said i was first on the list so I waited for over half hour then one of the bankers came out and greeted another customer that walked in after me told her she will be with her so i asked her how long is going to be she said they work by appointment only and i have to wait if they have time they will help me and she just walked away very rude i wish i was told that before would have made appointment they were not busy at all
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July 2022 by Milad T.
This has to be slowest branch in the world. Hire another teller. A withdraw takes 20mins
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June 2022 by BETTY EDMONDS
What a joke! Been sitting here since 10 am for a 15 min wire transfer and it’s now 12:03.. Did not have an appointment but sitting here for over 2 hours hearing the banker joking laughing with customers is not acceptable when you know you have customers waiting .. of course be personable but step up and get it done quickly.. other banker causally just went to lunch even with 3 other customers waiting .. definitely not top notch service like my other banks.. time 4 change
