-
June 2023 by Michael C.
RV OWNERS BEWARE THIS IS NOT A COMPETENT RV SERVICE CENTER! Please read my detailed google review for this pathetic excuse of a company. I took my 2018 Tiffin Allegro for a simple Onan generator tuneup and engine oil change. I purchased original onan parts for the complete tuneup and mobile one and filter for engine oil change. Short story generator has 250 hours on it and has run perfect for 5 years. Each year I have the generator tuned up with all original parts and oil. Never an issue. After waiting 6 hours for an easy services I was charges $750 dollars labor. This RV service center is about 150 miles from Naples and I thought after 5 years have the manufacturer do the service. Big mistake. I get back to Naples and started to fill my gas tank in 95 degree weather so I decide to put generator on to run air for dogs. It was half filled and after 30 seconds generator immediately cuts out! Did this several times. Called the service center back and got complete runaround. I asked if service tech started the generator after tune up and after 2 days I called and they said he didn't remember. Getting this generator fixed elsewhere and will seek legal action to collect all monies due. These clowns are incompetent and would never go there again. THEY ARE NOT A RV SERVICE CENTER AS ADVERTISED!!!
-
March 2023 by Joseph R.
No help at allJust wanted to sell new enginesIf I was going to buy a new engine I would buy a Cat.
-
May 2022 by Patricia Burgess
The annual service for our class A motorhome was completed at Cummins in Riviera Beach FL. The Service Advisor Jeff W. was our point of contact from scheduling the service, checking us in and completing check out process. Jeff provided us with exceptional customer service. Jeff is very knowledgeable, patient and thorough. We plan to return next year for the annual service. On a side note, for new motorhome owners like ourselves it was recommended to us by the manufacturer of the motorhome to turn off the house batteries when we drop off the motorhome at the place it is being serviced.
-
April 2021 by James G.
I ordered a Cummins p4500i generator to this location for pickup. The team here was very polite, efficient, and knowledgable. I'm not sure why this place has less than 4 stars, it's great!
-
March 2021 by Reg Vorderman
Very professional and responsive to emergency service on my Onan generator
-
February 2021 by Dan Di Michele
Very helpful folks here
-
December 2020 by FLIPPIN STEEL
DO NOT USE THIS SHOP! the service rep. will sweet talk you and tell you that a whole motor swap takes them only 3-4 days but reality is that it takes them 3-4 days to answer the phone. They had my truck for a month and a half before they even figured out the problem and charged me $2000. CUSTOMER SERVICE WAS SO BAD THAT I WILL NEVER BUY ANOTHER CUMMINS PRODUCT AGAIN! also the parts department is just as bad they tell you your parts will be there the next day but it took 6 days!
-
September 2020 by Don P.
Took my Onan 7500QD generator there for repair. They fixed two different things. They charged me full book rate for each item, as if they were starting from scratch for each. Trying to get updates on the progress was like pulling teeth. My calls were repeated dropped in voicemail with no return call. This was my third attempt to use this shop. None were satisfactory. I won't be going back.
-
July 2020 by JESSE LANCASTER
Thanks Nate for all the help
-
July 2020 by Winston Von Unruh
The Staff at Cummins Riviera Beach are very professional and courteous and do an excellent job of handling Motorcoach service and repairs as they are a Coach Care facility. Tony, the service manager, was pleasant and helpful through the whole service process, and was attentive to to my concerns. I had a major 1000 HR service performed and repairs completed on my 10K onan generator and couldn't be happier! This facility is very well run and is a reflection of managements execution.Rick Simard2003 Beaver Patriot TiconderogaCummins 400ISL/Onan 10K
-
March 2020 by Dean Van Tassell
Scammers who will say anything to make a buck and fix things that aren't broken. Brought my RV generator in for an estimate as it was shutting off after 10-20 minutes of use. I was quoted $1,200 (about half what a new one costs) to replace carburetor, fuel lines and fuel filter. When I asked to just do the lines and filter to see if that could solve the problem, they explained the carburetor was "gunked up", which caused the filter and pump to get ruined. I'm a helicopter pilot and know engines, so when I pointed out that the filter and pump were upstream of the carburetor, the reply was "yeah, but you gotta replace all 3". When I declined the service they tried to charge me a $200 diagnostic fee.
-
June 2019 by Kevin SHAW
Every now an again you have a experience with company that is simply the way it should be. We had an appointment for service on our generator, we dropped it off, it was worked on and complete 3 hours later. Al in service was friendly and professional. Definitely will use them again for service on our unit. Thank you!
-
June 2019 by Oliver Resendiz
I was here to drop off a company vehicle. They get it right every time we bring one here. My coworker and I chat with the mechanics and parts staff whenever we come. They are friendly and very helpful.
-
June 2019 by Kevin S.
We had an issue with our 5500 Onan generator, made an appointment and dropped it off at 8 in the morning. The service was complete in about 3 hours. Al in service was helpful, friendly and professional. It's nice to have an experience with a business go smoothly. We will definitely use them in the future.
-
December 2018 by Lenore Leitch
Had a great experience here. Had made an appt ahead of time, was there at 8:00 and out by 10:00 with generator in my RV up and running again. This was important to me as I was just travelling through. Tony was very helpful and explained things in full. Very clean, professional operation with a large, comfy customer waiting room. Very impressed overall and if I lived in the area they would be my #1 choice to repair my Onan 4000 Microquiet genset again.
