-
January 2024 by Matt Ellenberger
Do not buy an icomfort mattress. After a year of sleeping on it, two craters formed where my wife and I sleep. If you tried to roll over towards the center, you literally rolled up a hill. The mattress material looks ok until you lay on it and it warms up. When the technician comes, they do their measurements when the mattress is cold with nobody laying on it. Because the mattress looks and measures within “spec”, Serta and the retailer( Baers Furniture Company ) both declined the warranty. See letter below. This was years ago….but after spending/wasting $2,000 on a mattress, it still ticks me off it didn’t last a year.
-
December 2022 by rehab124
Well maybe I just got lucky, I had an 0800 appt. and showed up at 1700.... I got a door & was unloaded by 1745...Can't say anything bad about these guys.
-
October 2022 by Stephanie Jamison
Theee (and I mean theee) worse bedding product ever made! I've tried sleeping on it and it gave the worse body pain, especially back pain. I've had to use a padded exercise matt to put underneath the sheets just so that I could have comfort. After 3 years and months at a time sleeping on the living room couch and other beds in the house, I've finally had it and had my husband purchase a new mattress from somewhere else. It's been a looooong while since I've had this much comfort in my bedroom. I could sit up in this bed without sinking to the bottom, while feeling the wood from the box spring that that horrible bed from this company made....never again!
-
December 2021 by Medinas express
Quick delivery, check in 5AM and check out 6AM ???
-
November 2021 by steph steph mack
Theee (and I mean theee) worse bedding product ever made! I've tried sleeping on it and it gave the worse body pain, especially back pain. I've had to use a padded exercise matt to put underneath the sheets just so that I could have comfort. After 3 years and months at a time sleeping on the living room couch and other beds in the house, I've finally had it and had my husband purchase a new mattress from somewhere else. It's been a looooong while since I've had this much comfort in my bedroom. I could sit up in this bed without sinking to the bottom, while feeling the wood from the box spring that that horrible bed from this company made....never again!
-
October 2020 by Roger Weber
I'm in a straight truck been here over an hour with no end in sight no idea when I'll get unloaded....
-
September 2020 by Yudiel Medina
Do not make calgas that come to this place this is one of the worst deliveries that made in the usa bad attention I park on the street at risk here they will give you a check fine at 9 am and they unloaded me at 5pm the owner of this business does not know The sacrifice we make to make your business work, they ask you for triple the price to make a call to this guy who abuses us drivers so much
-
August 2020 by Brad Zucker
Garbage products with no warranty. Will never purchase another Serta
-
July 2020 by paulinafernandez100
do yourself a favor and DO NOT deliver to this place. Driver had a delivery appt at 9am and was out at 5pm. These people have 0 respect for drivers!
-
January 2020 by Nelson Sanchez
Worst place in the US of America. Bad service and rude people on receiving area
-
May 2019 by Peter Gonzalez
Don’t know why the bad reviews but I was here to pickup and I had a great Experience
-
March 2019 by Antonio Curnow
OTR truckers be ready for the worst to unload. This place is hell. I was waiting 18hrs. Be on time so u can get waiting time. Take plenty of food before getting there. They are 24hrs open and there is parking . Good luck!!!!
-
March 2019 by PalmBeachCK
The only reason this facility is still standing is because of the people who work at this location. They deserve 5 stars (all office personnel, all supervisors, all warehouse). No thanks to corporate.
-
March 2019 by FRANK ALONSO
Got loaded on October 4 at 4:28PM left the shipper at 5:43PM to drive all night to deliver a 3,000 pound load to serta simmons bedding manufacturing on October 5 at 9:00 AM APPOINTMENT driving all night to make it here on time and they got me waiting to 4:38PM to off load me this company is rude has no respect for TRUCKER'S and slow worker's taking there time to do a SIMPLE 2 palette job i will never deliver to THIS COMPANY AGAIN . . . .
-
March 2019 by Dalila Amanda Vazquez Hernandez
This is the worst customer service ever!! I bought a bed 3 years ago and for a year, I've been with backage because the mattress is sunken. An inspector came and gave the authorization for refund and change it for another one in the store and when they came to pick it up, they said that it has a stain(which is a FACTORY STAIN!) so we can't return it because of the stain even though the mattress is sunken!!!!! It's been a month and they dont' give us a final answer. They keep avoiding us and dont give the ANY solution for the customer!
