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March 2024 by Gabriela Casey
I lost a package form T-Mobile from this place and now T-Mobile sent them again my package and I haven’t received it this time I’m not losing it I’m not paying for a device I’ve never received
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March 2024 by Viking
Lazy Drivers Incompetent customer service.None Helpful service in all departments. I've seen some pathetic stuff in my life and this place takes the cake
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March 2024 by Dan W.
Literally 3rd world. Packages are constantly lost, returned to sender without a notice. Maybe UPS should hire people who can READ!! Maybe.. maybe that would help
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February 2024 by todd shaffer
Poor experience in regards to where I work. Items were delayed multiple times. Told numerous different lies saying my business was closed or they were closed or item was not on the truck. And customer service was useless. They need to overhaul the 1800 number and chat
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December 2023 by Lisa Flower
Driver was too sorry to lock for a building D so the easy way out is no apartment # was provided. But I have to say the manager did get my package out to me the next day after I complained
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December 2023 by Keshaun
I attended Ups at this location orientation October 26,27,28 . On the 29th they let us go to preload and I load over 4 trucks . I had court the following week and notified the Management team On the 29th of Saturday morning that I had court Tuesday the 31st. When I came In Wednesday I was fired by Glenn because he looked at my shoes. I was told in Orientation Ups gives a grace period to get work shoes. I wasn't there a week. Ups really was great opportunity I was looking forward to buy because I don't have money for shoes I couldn't have that opportunity.I was waiting until my first paycheck I don't have people to lean on . On top off all that I still have not been paid and it's December 19th. I have tried to reach out to the location many times and ways .
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December 2023 by clarissa julian
Had a package over-nighted, it's day 3 and still have not received package. Tracking showed it being at Riviera Beach location 2 days ago, yet t's still not here. The most frustrating part is customers can't even reach this location to speak with a live person!
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November 2023 by Lexa Amnell (Lexi)
It would be nice if we could actually speak to the actual service center instead of just a central number. I have had several issues with Riviera Beach and when I spoke to customer service they said they would pass this along to Riviera Beach for a representative from there to contact me. Surprise surprise, no one ever contacted me. A simple phone call would save so much drama and aggravation concerning my address in Lake Harbor.I live in Lake Harbor Florida which is Riviera Beach's service area however some Yahoo decided to mess up the address system so now my address comes up as Clewiston which is serviced out of fort Myers in another county. Fort Myers doesn't cross the county line which is 9 mi away from me.
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October 2023 by Constantin L.
⚠️? Pay attention it hours of operation: Mon - Fri 8:30am → 11:30am, then 5:00pm → 8:00pm.?? We’v been here couple of times. Every time the stuff was very nice and accommodating.? You can pickup and envelopes if UPS could not deliver the package to you.? You can also send packages from this location.
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October 2023 by Lexa A
It would be nice if we could actually speak to the actual service center instead of just a central number. I have had several issues with Riviera Beach and when I spoke to customer service they said they would pass this along to Riviera Beach for a representative from there to contact me. Surprise surprise, no one ever contacted me. A simple phone call would save so much drama and aggravation concerning my address in Lake Harbor.I live in Lake Harbor Florida which is Riviera Beach's service area however some Yahoo decided to mess up the address system so now my address comes up as Clewiston which is serviced out of fort Myers in another county. Fort Myers doesn't cross the county line which is 9 mi away from me.
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October 2023 by Rock Bye
UPS is woke. Package of ammo took over a week to get from point of origin to local distribution center where it is being held up for another 2 days before being sent out for local delivery. Have never in all the years I have received packages via UPS being held at local distribution center before being delivered for no apparent reason. Why do companies get political?
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October 2023 by John
Zero Stars if possible, the quality of service from UPS is at an all time low. It is impossible to speak to a live person anymore, deliveries constantly arrive from 7:00-10:00 pm when it is dark. Their tracking is worthless, it used to show the location in real time but now goes for days without updating. I now request delivery by any service Other than UPS when placing orders. The Worst Customer Service of all delivery companies.
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October 2023 by Tim Nevinger
I am joining the petition for 0 stars. I waited for several days for my package. I received a notification that it had been delivered and it has not been delivered at all. I called the shipment faciity which was closed at 4:30 p.m. The automated system asked me for the shipment number which I gave in an unmistakable clear voice four seperate times and the system read me back the number incorrectly each time and then hung up on me. I planned my week around an event that this package was for. Now I suppose my hopes go to the UPS graveyard like so many before me.
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October 2023 by T G
This is how my package was delivered to the pick up point at Advanced Auto Parts 1131 45th Street on 9/14/23. UPS treats their customers the same way they treat their packages.— 9/16 the automated response sent by UPS takes zero responsibility for there pitiful customer service. I already went through FB messenger with them which also provided no resolution.
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August 2023 by Nisa Baldi
If I could give them a zero I would. I had been eagerly waiting for my package to arrive for days, only to receive a notification stating that UPS had returned it to the sender without even making an attempt to find me. This is beyond infuriating, especially considering the fact that I was available at the address provided during the supposed delivery time.The whole purpose of using a delivery service like UPS is to have the convenience of receiving packages at your doorstep. But what good is this service if they don't even bother to make an effort to find you? It is a waste of time, money, and energy.
