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December 2023 by Karlene Johnson
I don't take pleasure in giving bad reviews, however, a package of mine was delivered to the wrong address on 12/1/23 at 11:27 am.Please have the delivery personnel(s) double/triple check to make sure mails are delivered to the appropriate address.Thankfully, my neighbour was #KIND enough to deliver it.
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December 2023 by Rene Martinez
These people never pick up the phone when I need help. One time the mail lady delivered my mail to the wrong address before. Another time there was a mistake when she delivered my package to the bigger mailbox where I reside but never left me the key to open the box to get my package. People delivering mail in the area need to pay attention to what they deliver. This is the worst postal service.
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December 2023 by Drw1214
Sent a package from overseas that was routed through this post office for delivery to the recipient. Started a mail search when another package mailed at the same time arrived at it's destination without incident. Package eventually was found and delivered, but it was discovered that it had been opened and retaped, VERY poorly. It also had items in it that I never sent. So not only is someone else out there missing items from their own package, but out of fear of tampering, some of the items I sent had to be thrown away. So thanks for the waste and the damaged goods.
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December 2023 by Gigi Astree
Worst post office ever, they don't open on time and they don't say anything, just open when they feel like totally rude and unpleasant. If this post office is on your way ,I would just pass it and go somewhere else.
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October 2023 by M. Griffin
Worst customer service ever. A line full of customers waiting minimum of 40mins for service. Would not come here again
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October 2023 by Francisca Cuicas
09.25.23 between 3pm and 5pm I went to deliver a package with a perfume inside, the box was open a person who was woman did not allow me to close that package because according to that tape, it was not appopiate,it stayed with the open box open and my package was stolen and it never left the establishment, leaving me as a thief by not sending the package to my client, I want to let you know the package are stolen there
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October 2023 by Lynn pierpont
I changed my opinion of this post office after speaking with Joe at the Riviera Beach PO. He is new to being a supervisor there, but he was so kind and sincere in wanting to help me resolve the problem...and he did resolve it. I hope he can get the post office back to being a reliable and efficient PO. Thank you Joe.
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September 2023 by vera
I am certain that this review just like the other thousand reviews on this post office has no power and no one from the United States. Postal Service is even reading these, but this is absolutely the worst post office I have ever been to in my 64 years. This place is dirty the staff is rude and miserable. That's when there is a staff nine times out of 10. You will arrive here and there will be one person with 25 people standing there with boxes and envelopes and certified mail and bulk mail. This place is absolutely unbearable and a waste of time just close it if I could give zero, I would give zero.UPDATE: 8/23/23 today I entered the post office at 4:45 PM. The post office closes at five there were two employees at the counter.When I arrive, they had two people at the counter four people in line including myself. 15 minutes later there were 15 people in line when I went to the counter, the postal worker asks me what is my name, I replied Vera, then she publicly called out my last name. I asked her why, she said because I read the review you made on our post office. So she recognize my face in the goggle picture. I frequent that post office often for work. I went on to tell her that is a true review. It is factual. It was my true experience. I will not take it down, nor will I alter it Krystal. , the postal worker is new to the post office, and quite honestly has been very customer friendly, and she clearly knows her job. However, today calling me out and singling me out inside the post office, Loudly was very unprofessional and shocking. I will continue to use that post office, no matter what and I stand on my review. I went on to remind her that the Google rating for this post office is under two stars. My one review did not cause that. I even reminded Crystal that I bet her $100 that even though she's been there for a short amount of time she's already considering where she can relocate to. Because there's only one really good postal worker there that has stayed and that's the gentleman that handles the passport line. He is phenomenal. He's the only steady constant in there but he cannot run that post office by himself that lobby is too busy m. so Crystal with a K I will not alter this at all. I've been using this post office weekly for two years and because you're there for the past two months or so does not mean that post office is better. For some reason you took my review personally and it wasn't personal. I didn't know you when I wrote that review but my experience is my experience over the course of two years at that location. you're overworked and you said it's not what you thought it would be and that's a quote.Why is PBG so much better? Same company same work but the people are amazing and the post office is clean.I removed my name and my picture because of your action today... so I thank you for that. ??
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September 2023 by Bonnie Anderson
I thought I was the only one until I read all these reviews. OMG!..,,,one customer said extremely long wait times, rude employees, dirty inside and outside…,,Wow!! Needs a completely new makeover at this location..,,landscaping, pressure cleaning!!!..,,I live in Riviera on the border line, but I go to Lake Park for business or Palm Beach Gardens which is my zip code 33410. The employees are much more professional and the post offices are clean. Y’all in Riviera need to get your act together. Good thing I’m not the boss there!! It will be some changes made immediately!!!! These reviews are horrible for a government funded facility! ?
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August 2023 by Shay Solo
Supervisors needs to be replaced. Both Mertha B and Dennis. I've been standing at the desk almost an hour waiting for the supervisor to come and serve me for (mail pick up). Employees called the supervisor multiple times and I still haven't been served yet. Its very unprofessional. Almost an hour now......where is the supervisor who's supposed to be helping people.
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July 2023 by vera williams
I am certain that this review just like the other thousand reviews on this post office has no power and no one from the United States. Postal Service is even reading these, but this is absolutely the worst post office I have ever been to in my 64 years. This place is dirty the staff is rude and miserable. That's when there is a staff nine times out of 10. You will arrive here and there will be one person with 25 people standing there with boxes and envelopes and certified mail and bulk mail. This place is absolutely unbearable and a waste of time just close it if I could give zero, I would give zero.
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June 2023 by Alex C.
Do not come here or to the one in lake park! The absolute WORST service. Go to the post office in palm beach gardens on PGA they are absolutely amazing!
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June 2023 by Michael N.
It's a post office so expectations are already extremely low. But this has to be by far and away the worst I've ever been to. One lady working the counter who literally just disappeared for 20 minutes. There's no AC inside so 20 people are waiting in line sweating wondering what's going on. I cannot make up how bad and miserable this place is. It was so obvious there's no care or urgency here. Stay away at all costs
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May 2023 by Erin E.
Ok, it's a post office... so obviously it's not the most fun place to be, but it's serves it's purpose. It's an older building, kinda grimy and low tech, and almost always busy. They don't stock the free priority shipping packaging beyond the flat rate boxes and tyvek envelopes though, so if you need priority shipping materials like a larger priority box that is a regional rate box, order online and have them delivered to your home FOR FREE. Expect a wait, Especially in the afternoon and towards end of the week. They do not really have any self service options here like some newer USPS locations I've been to. The staff are as nice as can be, truly wonderful people that seem to get regular verbal abuse from grouchy customers... I feel for them. I ship things every week, sometimes a few times a week, and I always see them working as efficiently as they can given that this location is old, busy, and sometimes understaffed if someone takes a day off. However, if you go in with the expectation that you will almost always have to wait in line, you will find the staff are hard working, knowledgeable on all things USPS, and truly pleasant people.
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April 2023 by Gene Echols
I have an office on blue heron, the post office likes to leave my packages on the busy sidewalk rather than read sign and put at back door where there is a street but way less traffic.When I saw a carrier deliver a package out front even though office was open and door unlocked, I asked why she didnt put out back she said her supervisor Diane told her not to. I filed a investigation as I have lost several packages. So today the next day, with the office and door open she left a ticket saying there was no secure place to leave package. Now this is right next to open door and people in the office. These government employees are the worst, they don’t care at all. She basically did it for spite because I confronted her yesterday. They need to privatize the post offices and get rid of the government employees.