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March 2024 by crin dima
Out of glazed donuts by 11 am!? Wow... Monkeys would be more helpful than the people running the counter.
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January 2024 by OurTrueFate
They have what I want in when you when they open cause they don’t make the donuts on site since it’s a little one that’s why they sell out and that’s the reason for everything and I only had one worker be rude and I never saw that worker since at that
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January 2024 by Shelly Burnett
Omg!! The people here were absolutely amazing!! I just bought these amazing, beautiful go mugs, and I love them!!! Go check them out. They have beautiful blue and pink ones that are fantastic!
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December 2023 by Roy Speigner
Great place to stop for great coffee while
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December 2023 by Alejandro “Bumper man” Suarez
No need to have an attitude just because you don't like your job...
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November 2023 by Brian Peyton
*****Updated***** 11/18/2023Thought we would stop by since it had been almost a year since our last visit.... NOTHING HAS CHANGED!!! How do they stay in business here? Absolutely the worst customer service possible... Always out of everything yet NO ONE GOES HERE!!! We drove away once again....(1st review)~~~> Who in their right minds can screw up donuts and coffee even more then Taco Bell here can screw up tacos? DUNKIN CAN!!! This place is sooo bad that i feel disgraced knowing that someone might find out that I tried to stop here. I love Dunkin but this store location makes Starbucks look like the Sistine Chapel... Warm coffee... NEVER and I mean NEVER have munchkins... Donuts are at best spotty... And as the gentleman stated... The rudest possible people working here... Even Cocoa has a better Dunkin... Very ashamed to have this place here... Such a shame!!!
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October 2023 by Bethany York
Worst Dunkin’ visit ever occurred just now. Went through the drive through, they could not get my order, which was just a small hot coffee, told me to pull up, left me waiting, went inside. Left after about 20 mins without my order. All the workers are confused and upset with every order. Train better. Oh and no towels in the women’s room
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October 2023 by Johnny Moser
Title: Exceptional Service at Dunkin' Donuts!Rating: ⭐⭐⭐⭐⭐ (5 stars)I recently had the pleasure of experiencing outstanding customer service at a local Dunkin' Donuts at 3710 S Fiske Blvd, Rockledge, FL, and I can't help but share my delightful encounter with an exceptional service associate.From the moment I walked through the door, I was greeted with a warm and welcoming smile by Tomika. Their friendly demeanor instantly set a positive tone for my visit, and it only got better from there.What truly stood out was Tomika's unwavering commitment to going above and beyond. Not only did they take my order promptly and accurately, but they also made sure to ask about my preferences, ensuring my coffee and donuts were prepared exactly to my liking. Their attention to detail and dedication to providing a personalized experience made me feel valued as a customer.Beyond their impeccable service skills, Tomika exhibited a genuine passion for their work and a deep knowledge of the Dunkin' Donuts menu. They recommended a new donut flavor I hadn't tried before, and it turned out to be a delightful surprise. Their enthusiasm for the products they serve was infectious and added to the overall enjoyable atmosphere of my visit.But what truly solidified this 5-star rating was Tomika's commitment to customer satisfaction. They checked in with me during my meal to ensure everything was to my liking and offered to make any adjustments if needed. It's this level of dedication that transforms a routine coffee run into a memorable experience.In an age where exceptional customer service can be hard to come by, Tomika at Dunkin' Donuts has proven that it's still very much alive. Their friendly demeanor, attention to detail, and genuine passion for ensuring each customer leaves with a smile make them an invaluable asset to the Dunkin' Donuts team. I'll certainly be returning to this location, knowing that I can count on top-notch service from Tomika.Thank you, Tomika, for making my Dunkin' Donuts visit an unforgettable one! Your dedication to excellence is truly commendable. Go visit her during her normal work hours between 8 am to 5 pm.
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October 2023 by sarina weideman
Dunkin drive thru should be fast, we got an ice coffee & a coolata . First driving up to the speaker we waited in silence & said “hello” and after a bit of time we got “order when your ready” we ordered drove up to 1st window, paid, then drove to second window for our drinks. It took 13 minutes and we were the only ones there. Then we asked for new straws and the lady said “ill try to find some”. She was really nice when we got to the window & our drinks are very good but the wait time was the worst ive ever been through even on a busy day.
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September 2023 by Stephen Jordan
Employees here are lazy, and dont do there job. They ignore the drive through completely, and have people wait thirty minutes in line just to not answer the intercom. You need new workers.
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September 2023 by B H
Lady that wears the too small pink shirt and the old ripped leggings, needs to learn some customer service. She is rude and ghetto all of them working, no one provides names to attach to the horrible attitude they have. (Even when asked)Guess I would be angry if that was my job as well. Good luck with this
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September 2023 by Terri Quinn
Went there today around 4:15pm. As I pull up some lady outside smoking yelled at me to just go to the window. As I pull to the window, I was greeted by another lady that gave me the nastiest look. I couldn’t help but to laugh and drive away. Dunkin- fire these people and hire new staff.
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September 2023 by Melissa W.
I am so frustrated. The store is open for another 15 minutes. She decides that she is going to close it. Sorry, that's not right.
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September 2023 by C L
This is my third and last time at this location. The most unprofessional employees I may have ever encountered. I go to dunkin every single day of the week. I live out of town but work in Viera 3 days a week. I tried this location when it first opened...630 AM, no one in line, almost 10 minuets until someone took my coffee only order. When I got to the window the cashier seemed inconvenienced I was there. Thought it might be short staffed, possibly a fluke.Nope. Second time, a few months later, I waited so long, no one ever answered. I drove off. This time was 1215. When taking my order she just said "okay." No total, no direction to pull to the window, nothing. There were an employee's young children running around inside. Okay, it's a holiday, no childcare, whatever. The girl who cooked my food said "Damn, why so many people ordering food right now!" The cashier tried to give me a free donut for my troubles while the car in front of me was waiting for thier food, I did not accept but that is the only reason I gave it a 2 star instead of one. The car behind me ordered 3 of an item the girl preparing said they only had two of. When asked if there were any in the back she said "well, the other girl didn't replenish her station so we only have two." With these reviews, how is this location still operating?
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August 2023 by Chasdance99 Roberts
I came in around 2:32 today, and I heard workers in the background just talking and laughing. Not really paying attention to customers in drive through. Once I was handed my bread and drink, I ordered another drink and the window was closed on me before I could make sure that they were making it in the first place. This place needs better management and nicer employees this place is despicable
