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March 2024 by Joe V.
Eli did an outstanding job of installing a new salt chlorinator and re-plumbing a major portion of our pool equipment. He turned a nest of pipes into a neat arrangement. He was on time, very professional and did a great cleanup when he finished. I highly recommend NatPro for all pool equipment repairs and replacement. They are way more than a gas pool heater company.
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January 2024 by Lloyd D.
I've used NatPro for all of my pool needs. They are very quick and knowledgeable for all things pool and spa. I've had them fix pool lights, and a number of heater issues. For all of my experiences I'm 100% happy and satisfied. Just recently I had them install a complete automated pool and spa controller. I now can do everything "pool/spa wise" from my phone, amazing!!! I would 100% recommend this locally own company. They're honest, knowledgeable and you can trust them to give you high quality service.
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March 2023 by Kelly Hedges
Our service today was a pleasant experience. He made our repair stress free. He was professional/friendly and understanding. We will keep them on our speed dial and definitely would recommend them ? .
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March 2023 by Chris Eastwood
Very honest, professional and knowledgeable. They knew instantly what the issue was on our Pentair Mastertemp and fixed it on the spot without having to come back. They be our only contact for anything pool related in the future. Highly suggest and recommend, 5 stars!
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February 2023 by Mark Palace
I have been working with Eli for several months now, and I have been thoroughly impressed with his prompt and efficient service. Whenever I have had any issues with my pool, Eli has always been quick to respond and take care of the problem. He is a true professional who is knowledgeable and experienced, and he always takes the time to explain what he is doing and why. Eli's attention to detail is exceptional, and I have complete confidence in his ability to keep my pool in great condition. I highly recommend Eli to anyone who is looking for a reliable and skilled pool technician.
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February 2023 by Christopher Pearce
Had a warranty issue with pool pump. Pump was so loud it was unbearable. Robin and Eli were quick to respond. They handled the entire warranty claim. Ordered parts and had repaired in a week. I highly recommend!!! Thank you!! (my neighbors thank you too).
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October 2022 by Matt Kursman
Great company to buy and get service from. Very nice and responsive office staff. Great price on a pool heater and install. Eli and George finished a flawless install of my pool heater in about four hours. No trash left behind, very friendly, and efficient. Highly recommend this company.Service: Swimming pool heater repair
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July 2022 by Steve Newell
This is the second review I've submitted for these folks. I maintain two pools, and when I had an issue with the second one I called Nat/Pro again. Same high level of service, scheduling was easy, tech showed up when he said he would. Eli not only found a more economical way to fix the problem but taught me a lot about the system along the way. I wish these heaters were more dependable, but it's good to know I can rely on Nat/Pro when they're not.Service: Swimming pool heater repair
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May 2022 by Steven Newell
Went to use our spa heater and found the unit totally unresponsive. Checked all the easy stuff and couldn't figure out the problem, pool company referred me to Nat Pro. Service was scheduled within a couple of days. Tech solved the problem and patiently explained everything. I can't think of a single thing these folks could have done better...highly recommended.
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January 2022 by Becki K.
I needed a pool heater to supplement my solar heater for winter exercising in the pool. After research, I decided to go with a natural gas heater. My pool guy recommended Nat/Pro. They were so great to work with! They helped me with every stage of the way, including recommending a company to extend my gas line, making sure I had the right gas heater, complete installation, etc. As it was ordered right before the holidays, there were some delays in delivery from the shippers, but Jill and Robin kept me constantly informed. George and Eli installed and taught me how to use it (luckily for me, it is pretty simple!). I would recommend them for any gas heating needs!
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February 2021 by David Lewis
I called Nat/Pro gas for an issue I was having with my pool heater. They called me back immediately, the tech was there the next day, the estimate was extremely reasonable. The service was then completed as scheduled and correctly. I would highly recommend Nat/Pro Gas.
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February 2021 by David Fischer
Nicely done and nicely handled. Very professional.
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June 2020 by Google user
Our spa heater gave us high temp readings so the heating element wouldn’t kick in. We called Nat/Pro and made an appointment. George was our service rep. He was right on time and a real nice man. He worked on the unit like it was his own. There’s also a spring loaded sensor in the back of the heater that I was asked how long it’s been since it was changed? I said, I’ve owned it new 5 years ago and it’s never been changed. He said he suggests that it gets changed every 1-2 years. He put a new one in, gave me the part/product # and told me next time to go on Amazon, buy the product myself and then he showed me how to change it. Then he gave me suggestions as to how I could change the settings on my pool pump that would be more efficient and less costly each month. Cha Ching! You don’t get service like George gave us nowadays very often, so I had to recognize him and his job well done!
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March 2020 by RONALD CHAPPELL
Our spa heater gave us high temp readings so the heating element wouldn’t kick in. We called Nat/Pro and made an appointment. George was our service rep. He was right on time and a real nice man. He worked on the unit like it was his own. There’s also a spring loaded sensor in the back of the heater that I was asked how long it’s been since it was changed? I said, I’ve owned it new 5 years ago and it’s never been changed. He said he suggests that it gets changed every 1-2 years. He put a new one in, gave me the part/product # and told me next time to go on Amazon, buy the product myself and then he showed me how to change it. Then he gave me suggestions as to how I could change the settings on my pool pump that would be more efficient and less costly each month. Cha Ching!
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January 2020 by Martha Scholz
Nat/Pro has always been quick to respond for service requests and when my pool heater finally died they gave me a great price and service on a new one. Reliable, honest and fast. Can't ask for more than that!
