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January 2024 by Ann T.
we have been shopping at Palm Casual for many years and have always been highly satisfied with the selection and quality of the products and the staff!
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April 2023 by Birgit Obermeier
Awesome customer service. Small repairs on 14 year old chairs free of charge! ❤️
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February 2023 by Ell S.
We bought our outdoor furniture about 5 years ago and we love it. We had a problem with the rocker and we called the store closest to us. They told us to come on in and they would fix it. The mechanic looked at our chair and said he could fix and to give him a couple of hours. The best part is it's free. They stand behind their product!
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February 2023 by Ernie Scott
They were friendly and helpful, they took the time to find you what you wanted. They went above to get we wanted from another of their stores, will definitely recommend them to other people who are looking for good quality furniture
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November 2022 by Lesley M.
Took 2 patio chairs to be repaired to the Rockledge/Viera location. They said the repair would cost about $40, which was odd, since they have a lifetime guarantee, but we accepted it. The next day we got a call asking if we had purchased the set at their location. We said we got them in Melbourne, not in Viera. So the Viera people said it would be too difficult for them to repair the chairs, and that they wouldn't touch them, and we have to go back to the store and pick them up. Yesterday we had family in town that could help us transport the chairs to Viera, but today we have to try to manage by ourselves. Terrible customer service, and I would never recommend Palm Casual to anyone again.
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August 2022 by Curt Denton
You can tell the quality of the furniture just by sitting in one of the chairs in the show room. The best evidence is I just had a couple of plates replaced on my rockers. No charge! They back up what the sell. Hard to find now days. Check them out folks!
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June 2022 by Cindy K.
Good service. Nice people working there. They have quality outdoor furniture. We had ours 8 years and only relaxed cushions.
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May 2022 by Carol Ferreira
Sales ppl are rude as is the manager. Go to the palm casual in Melbourne. Much nicer
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May 2022 by Christie B.
I can't say enough great things about the service and care I received at Palm Casual. This company has been around for decades and their furniture lasts even longer. Stopped in to get a chair re-slinged and to purchase new cushions. The ladies in the office were especially helpful and even loaded my furniture, when complete, back into my car. The gentleman who did the resling had it finished in less than 30 minutes. Thank you. I'm sorry I didn't get anyone's names, but thank you.
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January 2022 by Sandy LePage
We would have more to share, only received one piece of furniture 4 months later, it was as expected , but now 7 months later still no more of the same suit of furniture, of course they keep us at bay stating always waiting on the fabric, no end to this nightmare, the end tables do not require fabric, but apparently they fall in the same category, go figure, my indoor furniture to a long time so we were thinking this outdoor original order was in July 2020 would be around the same time, nope, starting to think we just need a refund and will go else where.
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August 2021 by Sarah Korab
SC Grand Strand, Lowcountry and Central Florida/Space Coast beware. Ordered a Abacco Deep Seat Patio Set and was supposed to be delivered at the latest by mid July. We called our local store 4 times at different intervals for a status. I even reached out to the Orlando manufacturing location and got no response. No updates, no status, no return calls by either. My husband and I finally had to walk into the store to inquire. They had no answer and said even the employees were not getting a response from Orlando manufacturing. We asked to cancel the order and refund our deposit. The store did so. There were at least 3 or 4 other couples in the store for the same reason. I understand there may be delays in this day and time; however, there is no excuse for no response and zero customer service.
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July 2021 by Judy M.
Went to Palm Casual in Rockledge, Florida today. Anyone needing outdoor furniture should buy it here. Arnold and Vanessa are so knowledgeable and friendly. It was such a pleasant experience. Service was above and beyond! Thank you both so much.
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July 2021 by stephanie schobel
Beautiful! A wide variety to choose from.
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June 2021 by ELIZABETH HALL
I dropped off a chair and ottoman for recovering on 2/15/21. We paid in full and was told it would take 3 weeks to complete.It has now been almost 4 months and we still do not have our furniture. Customer service is non-existent. We call every 2 weeks only to be told they are very busy at the factory.I was very patient for 3 months due Covid, however the company makes no apology for the delay. They repeatedly say it will be ready “next week.”I would not recommend this company due to their lack if follow up or concern for a client that spent thousands of dollars in the past on their patio furniture .
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May 2021 by Dan Cureton
Great service from true professionals. We love their patio furniture products. This is our 3rd purchase.
