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September 2023 by Juli LaRose
Not customer friendly at all.I purchased an automatic pet feeding dish, a couple weeks ago, and needed up not needing it.When I brought in the return with the receipt, unopened and unused, in the same raggedy box it was sold to me in, I was told I could not have a refund, but had only 7 days to return for a store credit.I accepted the store credit, as that was my only choice, and then the clerk had to call the owner, and left the room to speak with her.That is rude and made the whole transaction uncomfortable, and it’s just an impolite way to treat a customer.I then had to find $81 worth of cat products, as the feeding dish was so overpriced to begin with.This is why people don’t support small businesses.If I can find a more affordable item on Amazon, and have no hassle with a return, WHY would I bother with a local shop who has no concern with being customer friendly?I’m not going to put myself out, so that I can shop local, to put my money in a greedy business owner’s pocket.I am quite tired of the local business attitude of once they have your money, they will not refund it.I won’t support that.As I can see from some of these other reviews, customer service is an issue with this shop, and the owner also seems to have a history of responding to negative reviews with a nasty and unprofessional reply, which is also not very surprising but sad.Do better, people.
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July 2023 by Donna Lawson
The owner is very kind and so very knowledgeable. Took time to help me find items needed as well as answering all the questions I had. Highly recommend pet pros.
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July 2023 by Jack O.
Went for the first time, the lady was knowledgeable, friendly and helpful, and the store had a great nonbox store feel to it. Thanks and keep up the great work.
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June 2023 by gavinfrank100
We absolutely love this store. They have all the products we need to our fur babies. The middle aged gentleman is always a pleasure to deal with and very friendly. I would recommend this store for all your fur babies needs.
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May 2023 by charlene hernandez
The groomers here are amazing! They love what they do and they are so good at it. My dogs look and smell amazing. These ladies really love dogs and my dogs were very happy with them. They could charge so much more for their services. The quality of their work exceeds their prices. You will want to give them a good tip when you pick your dog up. They are so sweet. We already booked for the next grooming appointment. We will be staying with them as long as we live in this area. Thank you so much ladies!
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May 2023 by Amy Greene
This store in Rockledge is wonderful. The staff that works there are great. They are extremely helpful. We needed better quality food for our dog. The food she was eating (beneful) was giving her Diarrhea on a regular basis. It was time for a change. We went and talked to staff they helped us get the right food. We will NEVER buy commercial style dog food again. Are dog is feeling ? better. They also carry cat and small pet needs.
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April 2023 by Mandy Savage
Wonderful grooming service! People were friendly and my small dog looks very good!I would recommend. Price was very good and service was great
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April 2023 by Pablo P.
Absolutely amazing staff and wonderful selection of high quality foods and treats. Great place to find foods, chews, and treats if you have dogs with allergies or limited diets. Our dogs love visiting for the cuddles and occasional treat and we are always greeted like friends - love this place!
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April 2023 by Cookie G.
Pet Pros is amazing. They have been my go to place for good healthy food for many years. Janet is in my opinion a Food Guru. Their new groomer Terri is fantastic. The dogs and their parents love her and the care she takes with them. Janet and your team THANK YOU . To Chad F. I do believe it would serve you better to check your facts. Spreading false stories without really knowing the whole story is not a good thing. Pet Pros is an amazing place !!
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April 2023 by Robert M.
Love Pet Pros! And the new groomer Terri is amazing! Had my dog ready in less than 2 hours and he never went in a crate!! Not like their last groomer who kept him all day and barely finished him! This is my goto place for all my pet needs!! No need to go ELSEWHERE!
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March 2023 by Ishkabibble E
All of my dogs picky eating habits are gone, thanks to Janet the shop owner. And addition my mind is at ease, knowing that they are getting the best quality food out there on the market. I won’t go anywhere else as long as this store is open.I would like everyone to know this is the best place to go to get your pets needs. It may cost a little more, however, you will not have to go to the vet as much as I was going.
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March 2023 by Dianne Lo
The owners are very knowledgeable about the various brands of pet food. They have a huge variety of pet toys, snacks + accessories. In the rear of the store is a trained pet groomer who is absolutely wonderful + whose prices are extremely fair. It's one-stop shopping at Pet Pro!???????
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March 2023 by Sam Prudoehl
They have EVERYTHING!I unfortunately had just ordered kibble and toppers for my gang, but stopped by to check it out anyway. They have everything that I usually can only find online, or at pricey not so nice pet stores (I’ll leave them unnamed) ?The staff was so friendly! Dog and cat toys galore.This is my now go to pet store!
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March 2023 by Phoenix Williams
The staff is very polite. They don't have much here for pet snakes or reptiles. Also not many options for cats, prices are higher than other pet stores. I guess it depends on what you're looking for. If you have a dog, then you may find what you need here.
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February 2023 by ed a.
A coworker of mine highly recommended this pet store because my rescue dogs were not happy with the food I was feeding. I learned that I was not was not feeding my pets, healthy food, I had exhausted all of my options, including the vet. Blue is not a healthy pet food. A lot of pets, develop pancreatitis cancer on a blue diet. My coworker suggested I speak to the the owner, Janet. I am so glad I did. My pet problems with food were solved that very day. Unfortunately, I'm not able to put them all on the same food due to the needs of each pet. Her recommendations for each of my pet were spot on and I no longer have the stress of dealing with picky eaters.At first, I thought I would not be able to afford the pet food however, Janet pointed out to me that because it is so much more healthier, you don't give the same amount as the yucky, grocery store, pet food. It's not filled with fillers and byproducts. Anyone who loves their pet the way they love their children, like me, should definitely go here to get the proper healthy pet food. Think of it this way, as you will be, reducing the amount of veterinarian visits. My white boxer was occasionally having problems with diarrhea and I would have to take him to the vet. They would prescribe him a probiotic. a $200 to $300 visit every 2 to 4 months. I started going to Pet Pros in October located in Rockledge on Barton close to the thrifty produce. and have not had health issues with my pets. I am telling all pet parents. you cannot put a price on the life of a loved one. Please keep an open mind when shopping. It may seem expensive, but you are getting top quality. I always try to support the family owned businesses as opposed to the big box discount stores that everyone is so addicted to it. They do not give back to the community, nor do they help the poor people that spend their hard earned money there. Please support these independently owned, high-quality businesses. You will be doing your loved ones and your self a lot of good. Janet did not know a whole lot about me, but she did know that I had several pets on a fixed income, and she never pushed me into buying things I did not need. She gave me samples small bags for my other dogs so that I did not have to buy the entire bag to see if they liked it. Also, they have a Rewards program. After you buy so many bags, you get a free one. She immediately built my trust.I'm very disappointed to see people give one star rating because of the pet grooming situation. LOOK AT THEIR MISSION STATEMENT. They are pioneers of providing healthy pet food. That is their goal. Not pet grooming. You were very FORTUNATE to have benefited from the great pet grooming service they provided. I am guessing if the pet grooming, service was not so good, you would not be complaining! Pet grooming was not a goal, it was an extra service that she tried to maintain as long as she could. Apparently you benefited from it. Now you are angry it's gone. Sounds like you should have given a five star review for all the great pet grooming you received keeping in mind it's not a part of the stores mission statement or goal. Janet & partner has worked hard over the last 25 years to maintain her stores, has expert knowledge, provides customer solutions. Because of inflation and wage increases, McDonald's, Walmart, Petsmart are not going to lose money. Just listen to the news, mom and Pop stores & independently owned restaurants are struggling. You do not know the situation. Sometimes business decisions need to be made in order to survive. You expect a single business owner to run to stores 365 days a year, and then expect grooming services, which is a growing booming business. These small stores are not set up to accommodate these services. Do not punish the store based on one factor. I would like to see you run an excellent pet store like this. You do not know the logistics of what's going on behind the scenes. I find it unfair and very selfish to slam a hard working independent business and their team. I used to go to
