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March 2024 by Ronald Swank
Good employee, great service.
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February 2024 by Dennis Nerison
Never received package. Delivered to different address and UPS refuses to help me with this.
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February 2024 by Evelyn Shrum
Ups at this location made shipping easy !
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February 2024 by Daphene Adamson-James
I have used this UPS Customer Service Center many times with each and every time a pleasant experience. The customer service is always exceptional and Chrissy is THE BEST!!
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January 2024 by
I have used this UPS Customer Center often. The customer service is exceptional and Chrissy goes above and beyond to assist you!
Thank you, Thank you!
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January 2024 by Brandon McKinney
I can't say enough as to how grateful I am for the people at this hub for their amazing customer service and willingness to help. I start a new job this coming week and was waiting on the computer equipment to be delivered and - completely my mistake - missed the delivery by just minutes! I was devastated - but called this hub location to see what I could do, and Amy went above and beyond to call the driver to see if he could redeliver the parcels later that day, and communicated with her coworker Tanya to ensure she knew what was going on. When the driver was unable to circle back, Tanya had me meet her at the hub when the driver returned so I could pick up the equipment - and quite literally saved the day! I can't fully express how grateful I am, especially considering it was my mistake in missing the delivery - they really didn't have to do anything - and could have easily told me I had to wait until Monday - but they wanted to help, and they went that extra mile and as someone who worked retail, in customer service for over a decade, I can quite confidently say that the people at this location know how it's done. I never want to be THAT customer (people who work in customer service know what I mean!) but when I unintentionally had to be that oddball customer situation for the day, they handled it with grace and professionalism. Highly recommend!
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January 2024 by Reagan Stallbaum
I’ve always had an amazing experience dropping of packages here. They were even able to help me track down a package that was still in a UPS truck. Would highly recommend.
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December 2023 by Deidra Vincer (TWITCH)
Great customer service
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October 2023 by slow jams Guy-White
Got great answer to my questions
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October 2023 by James Gadient
Thank you, thank you, thank you!! I needed three packages for a project in Orlando. The boxes were supposed to ship a couple of days ago but, the packages got held up at the shippers warehouse. My local UPS team has gone above and beyond to try to help me get these packages as quickly as possible, so we can complete our project. The entire team here has worked hard, a special thanks to Kelly, Amy and Hesper!! They have allowed me to hang out at the facility and receive the packages as they pull them out of the trailer and get them scanned. This way I can get on the road as soon as possible. The actual customer service department doesn’t even open for a couple of hours. They continue to check in with me and give me updates as the empty trailers and keep an eye out for my boxes. Ultimately they saved the day. Can’t thank you enough!! What can Brown do for you?? Just be amazing that’s all. :)
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October 2023 by Steve Kidd
Had a package that arrived at the Rockledge center and did not move for about 10 days. Arriving at the UPS center and describing the package size and contents, the service rep (Mrs. Murphy) remembered a package fitting this description that apparently had a damaged label that was unreadable, and was able to quickly locate it, as it was on its way to the Kentucky storage facility. She got us in touch with Oscar at the Kentucky facility and he was able to get the package located and overnighted back to us! This is how customer Service should be done!
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September 2023 by Quwanda
Customer Counter Clerk Kelli Greene was a TREMENDOUS HELP getting me taken care me to get all my Amazon shipments sorted and organized. Kelli was extremely kind, attentive, and most importantly caring to my every need. I can say that I have never received service as great as hers... which was TOPNOTCH!!!
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September 2023 by Michael Sebald
UPS is valuable service but not very flexible when things do not go their way
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August 2023 by Hot Lobstah
Truly mind numbingly awful service. Had mission critical item shipped via UPS 2Day on Wed. with guaranteed delivery Friday. It didn't arrive Fri and was being held at UPS, Rockledge, FL. After spending all morning on phone with 4 different people including 2 "supervisors" at the Rockledge station, even offering to pick up item myself, they refused to make any attempt to resolve the situation. It felt like they took pleasure saying "no". Literally had main "supervisor" suggest a 2nd day express package that ships on a Wednesday actually would arrive on a Monday. Wow. Anyhow, they won't release package until next week when we no longer need so I guess they won. I'll be taking a hard look at USPS and FedEx for the 5000+ packages per year we ship around the country.
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July 2023 by Ralph Crawford
Lady working here is always friendly and helpful.
