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September 2023 by Kirsten V.
We did a thing... we bought a Ford. First one for our family and had a wonderful experience with Brenda as our guide. Not only was she extremely knowledgeable on what she was selling, she was efficient with our time and patient with our daughter. She was brutally honest and that is very respected as my husband is a mechanic and knows what he is talking about. I would absolutely recommend Brenda and her team to a friend, family member, and even a skeptic like myself. They all were helpful, made you laugh, and took the time to let you explore and question.
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July 2023 by Gabriel B.
I had a warranty on my car that covered the transmission and the technician basically acted like it didn't exist and now they somehow don't have the records to when I originally had my transmission checked out. Convenient. Also they have horrible customer service with a lot of passive aggressive attitudes.
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March 2023 by Halo S.
We had our car towed by AAA with a battery problem which was totally discussed w/ Al Packer Ford Royal Palm Beach. Knowing that the battery was bad, maybe bad cables or some other problem involving the battery; was informed car was ready next afternoon to the tune of over$720.00. They knew ahead of time it was a battery related problem! Even if there were diagnostics involved, my God to charge that type of money is insane! Oh yes, the customer rep was very nice! Maybe the battery and cables that were changed out were made of GOLD! We will never deal with Al Packer Ford again, nor buy a vehicle there! Very upset and frustrated customer!
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March 2023 by James G.
What a great experience. I came here out of the blue killing time, but in the market for a transit van. I spent about an hour and was greeted by one of the best sales people ever. The customer service here was definitely impressive. Within 24 hours they found me exactly what I was looking for. Just leaving the dealership now. In my brand new transit van. Thank you to an amazing experience.
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September 2022 by Mark W.
This dealership is Great! I made an appointment and got service on mytruck within the same week. They only needed the truck for a couple of hours. The last dealership I was using would keep my truck for a minimum of 3 to 4 days and it would take at least a month to schedule an appointment with them. What a difference!
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June 2022 by I.P. B.
Very poor customer service!Bad sales team/managers.Be aware before you go.We were walking in to buy that day but were ignored, ghosted, considered a cold-lead, and treated like less-than buyers.As for their sales policies? They may make them up as they go!The truck and the deal weren't the issue, simply the sales dept.And after reading here the complaints on the service department...I'm SO happy we chose to not buy from this location and be in a relationship that never satisfies nor properly communicates.We dodged a big one here!!Whew.
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May 2022 by James A.
Here we go again. I had a horrible experience with the service department two years ago. I swore I'd never step foot in this dealership again.Out of convenience and second chances. I scheduled service here once again.I had an appointment for 7:00 AM. I was here before then but didn't get checked in until 7:08 AM. No biggie.I look around and see the place is full of service writers and techs/mechanics. I'm thinking great. It's just an oil change. I should be out of here in 30 minutes. (I had also requested a few recalls be addressed but was quoted 5 hours for that, so I declined) I was advised the oil change would take an hour and a half! Over two hours later, I was told I was ready to go.I had requested a complete synthetic oil change. Online, this was to be $89. My bill had come out to $124.80. No extra services were requested or offered, but I was already very late for work, rather than have the overage explained to me. I just paid and left.As I am walking to my car, I inspect the invoice. I notice that my complete synthetic oil change includes a tire rotation and brake inspection. As I begin to reflect on that, I think it's odd that no one asked me about my wheel lock key, but I assume, as I was once a mechanic, that the tech had his own wheel lock key arsenal.I get to my car and notice there is no interruption in the brake dust on any of the wheels. So, my wheels were never pulled for a brake inspection, but the tech passed the brakes with flying colors. Also, this means that the tires could not have been rotated.So not only did I lose almost 2 1/2 hours at the dealership for JUST and oil change that I could have had done at any roadside quick lube in 20 minutes and for the advertised $89, there is no other way to dispute anything except that the tech is dishonest by providing measurements of my brake pads when the wheels were never removed, and that the dealership's service department stole money from me in the form of not performing at least two of the services that were paid for.Details of my visit are as follows.Date of service: May 24, 2022Time In: 07:08Time Ready: 09:27Tech: 8406 - EmmanuelService Advisor: 6528 - Jeffrey Smith
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April 2022 by Viviane C.
For almost a year now, I have been receiving letters from Ford saying I have a recall on my car for the "rear toe link". I have taken the car to Al Packer Ford more than once now and talked to Ashley Moore, and he constantly says the car was checked, everything is fine but Ford doesn't even have that part to be able to do the recall and exchange it. Now I needed 2 new tires (a little over a year we bought all new ones) because the rear tires are abnormally worn off. I took them to Tires Plus and they couldn't align the car because...guess what?! The REAR TOE LINK!!!! It needs to be replaced...I call this Al Packer location on Southern Blvd (as I've done several times for different issues this one included) and as usual, no one is available. I left messages with Ashley Moore and Bill (the service manager.) Even the phone attendant told me I must fix a recall at Ford only. I'm still wondering when Ford will take any accountability on fixing the issue because mailing letters do not solve the problem. I worry about my safety and my children as we rely on this car to live, and it is worrisome a Ford dealership tells you it is safe to drive your car when it actually isn't. Shame on you for putting people's lives at risk. Take responsibility and fix what is yours to be fixed.
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January 2022 by Fran V.
I'm at "express" for an oil change. Came here last week and was told to make an appointment as they will not take any "drop ins". So, made the appointment last week and today they say they are 90 minutes behind. The purpose of an appointment is to allow yourself a certain time that you are not at home where I have a partner that is disabled. Being late on Packer's time causes issues for others.
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July 2021 by Wendy B.
My husband and I have been talking about getting a pick up for about 2 years. But he really loved his Mustang GT convertible.On Sunday we were driving home from a nice lunch on the water in Jupiter and I just randomly said to hubby "Do we pass any Ford dealers on the way home?" I said lets just go look at pick ups. It wont hurt and its a rainy day anyway. So we got off the turnpike on Southern and headed here.We parked the car and as soon as we pulled in I saw this gorgeous pick up truck. It was lifted, had nice wheels, special leather interior, and a bunch of special stuff that no other truck usually has. It was called a "Rocky Ridge" edition. I walked up to it slightly drooling then saw the price tag!! It was not for sale at that time according to a sticker on it.So we started at one end and and was looking at all their trucks. They kind of all were the same and after seeing the Rocky Ridge one the others were boring.After about 10-15 minutes a salesman came out Brandon. He asked if he could help but was not pushy like car salesmen have a tendency to be. I told him why would he park such a gorgeous truck for all to see right up there in front of their door and it not be for sale. He said hold on and went inside and came back out and it was for sale. There was something they needed to do to the truck, which had been done and now for sale. Still out of our price range, we sadly walked away. As we were pulling out of the parking lot I said to hubby "since we are already here, lets see how much they will give us for our car trade in" hubby was reluctant but so glad he did. We had a number in our head and that is the EXACT number they came back with. Brandon talked with the manager Clyde and put together a quote for us with the rebates, discounts, trade in etc it was now more affordable.We wanted to sleep on it and did not want to make a decision right there and Brandon handed us his business card and thanked us for coming in.That night we went home and made the numbers work, I texted him and told him we would be there tomorrow around noon and asked if there was anything more they could do on price. Clyde called me and was able to work a little more magic on the vehicle price.We showed up, test drove the vehicle did some paperwork, sat with financing and was out the door in under 2 hours with our brand new truck!!!By far the easiest and non pressure feeling auto buy I have ever had in my life.From Brandon to Clyde to the guy in finance 5 stars all the way!
