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October 2023 by Alex Mikhelson
Repeat customer here. My original sales associate (three years ago) Ivan is now in finance. My new sales associate was Don. Don was incredible! everything was ready when I showed up to check out my vehicle of interest. Don worked hard to make negotiations easy. We did one round and got to the price I wanted to be at. finance was a breeze. no hidden costs. they offered a range of additional products and I was able to pick out an extended warranty that fit my needs and budget! there was Zero pressure here! I'm and out in two hours and super happy. Don helped with insurance transfer and personal belongings transfer. I've never so little stress in the car buying process. Ask for Don!
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October 2023 by Joshua Gamaitoni
Awesome buying experience of my new F-150 with Mike & Don. I came in to get it kind of last minute. They had a huge inventory with a lot of options. They were able to get me into a super nice one that I love. I did end up having an issue with a sensor and they knew what was wrong with it, ordered the right part,got me right into service, and provided me with a good loaner. Mark the GM was super helpful during this process. Thank you Al Packer team I love my truck.
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October 2023 by John Scandrett
The staff is always friendly and helpful. Initial problem requiring repairs ended up being covered by warranty. Mechanics discovered some additional work (photos) that truly needed to be address due an incident I was aware of months before to the underbody. Everything got fixed and the vehicle is operating at 100% again. One recommendation to consider: provide fluid topped off and car wash after servicing similar to what other dealerships offer.
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October 2023 by John Meegan
Great experience, excellent selection of vehicles, in stock.Glenn my salesperson was very knowledgeable, Mark the GM, gave me a great appraisal on my trade, and Jason the finance manager explained all my options, and came up with a excellent lease the fit my needs perfectly! 5 stars all the way.Thank You Al Packer for such a great crew!!!
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October 2023 by Louis Salter
Our experience at Al Packer far exceeded our expectations. Warmly greeted by Brenda, opening the door & welcoming us. Our salesman Joe Z was knowledgable and took the time with us.Great guy, cared about us and we will buy the Bronco. If you want a professional, service oriented business go here and ask for Joe Z.
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October 2023 by Jeff Brull
My salesman Don was extremely knowledgeable and experienced with Ford vehicles. He was extremely honest about the whole process and fought for my best deal I could get. I have bought vehicles in the past from Don and will continue to buy them through him. I couldn't have asked for a better salesman to deal with.
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September 2023 by David Craig
Took my elderly parents to look at new vehicles.1. No-one came out to greet us or answer questions. waited for 15 minutes then finally had to call their phone number.2. Requested a test drive for my parents to see if they like the feel of the vehicle. Sales associate kept telling us they were not allowed to take out various different vehicles we were interested in.3. My Father previously purchased a car there 10+ years ago; getting service and major recall repair work done there was exhausting.We gave them the benefit of the doubt due to the location being close but we were not treated fair.
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September 2023 by Kirsten V.
We did a thing... we bought a Ford. First one for our family and had a wonderful experience with Brenda as our guide. Not only was she extremely knowledgeable on what she was selling, she was efficient with our time and patient with our daughter. She was brutally honest and that is very respected as my husband is a mechanic and knows what he is talking about. I would absolutely recommend Brenda and her team to a friend, family member, and even a skeptic like myself. They all were helpful, made you laugh, and took the time to let you explore and question.
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August 2023 by Josh J
BRENDA (SALES REP.) IS AWESOME. FROM HELPING ME ORDER MY BEAUTIFUL 2023 F250 LARIAT FX4, TO THE DELIVERY SHE WAS GREAT. THIS TRUCK IS ABSOLUTELY AMAZING AND BEAUTIFUL. CALL HER AND ORDER YOUR OWN. IT WILL MAKE YOU THE HAPPIEST PERSON IN THE WORLD. LIKE ME. ?. THANK YOU FOR EVERYTHING BRENDA.
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August 2023 by Christopher Tausch
I've shopped but never purchased from Al Packer and am surprised at the lack of customer service and it was the same at both locations. I stopped by to take a look at a new model and each time, without really asking me about what I was looking for, the salesman brought me way out in their lot to look at the cars without bringing a key. I guess they thought I would enjoy standing outside in 100° weather staring at locked cars. They said the cars were unlocked but in both cases they were wrong but even if the car had been unlocked, I still would not have been able to look at any of the technology. Unfortunately I will never bother stopping by their dealerships again.
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August 2023 by stuart chernoff
i had a excellent experience with don patel and the crew. thank you Ryan who also filled in. i order a maverick took 9 months but we new this going into this process. i was updated by him and ford all long the way .
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July 2023 by Lisa Livingston
Was going to give it 3 stars but then I was threatened by salesman Joe so 2 it is. The initial response time was incredible, so impressed. But then when it came to paperwork it was always "just one more thing" so many times I can't remember. They got their money on Friday in full. Then the transport company came on Saturday and they wouldn't release it! Transport company called me Monday to make sure it would be released. Salesman Joe said "of course". With no answer provided why they didn't release it Saturday. Transport company comes on Tuesday to pick it up... Still had to wait 45 minutes before they would release it! Transport company stated "they were a disorganized mess". I get the vehicle within 24 hrs... Being 1400 miles away. When it arrived, one license plate screw was missing and the other one came off easily with just a touch! So their cheap metal license plate to advertise their dealer flapped in the wind for 1400 miles and significantly damaged the paint within the swing of a license plate! Joe wants to blame the transport company because apparently it is their job to manually tighten all screws on vehicles with a screw driver before taking off! ? So in the mean time I fill out the survey of satisfaction and gave him 3 stars. He calls right away and threatens he will "wash his hands of the whole thing" meaning he won't do anything for the destroyed paint, don't know if I will get my 2 free oil changes at any ford dealer he promised me either because of ford pass app. I said to him he should tell everyone who buys a car from him that he demands a 5 star rating or don't bother. He said "if you don't scratch my back, I'm not scratching yours"! I hung up. Nice customer service Joe!
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July 2023 by Gabriel B.
I had a warranty on my car that covered the transmission and the technician basically acted like it didn't exist and now they somehow don't have the records to when I originally had my transmission checked out. Convenient. Also they have horrible customer service with a lot of passive aggressive attitudes.
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June 2023 by David Strompf
I’ve been using Al Packer Ford for my last two service appointments. Even though this dealership is further away from where I live, their service department has been fantastic. Being disabled, I need a car at all times. My service advisor makes sure he has a loaner car available before, he schedules my appointment. I’m updated during the service to keep me informed of the progress and costs.That’s what makes a great service department.
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June 2023 by Nicole Marchiony
EDIT* my NEW truck had a major vibration… I returned it to Al Packer for service. 13 days later, I still don’t have my truck but someone at the dealership drove it in excess of 110 miles!! The service manager (?) said “yes, that’s normal.” I suppose the scratches and gouges are normal during a service also.If I could give zero stars I would.Sales and finance were great. Service, NOI highly recommend visiting Don Patel at Al Packer ford! He is great to work with and will go out of his way to help his customers! For him, customers become friends!I love my new baby!
