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December 2023 by Ron W.
Today the line was so long and it felt like forever. I finally got to the front and they took care of all my banking needs.
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December 2023 by Grant Kaaz
"I tried to use the ATM at the bank, but it never seems to work. I guess it's just 'ATM: Always Temporarily Malfunctioning!'"
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August 2023 by Rene Choy
The staff is excellent at this place. Highly recommend. They are of course pretty busy most of the time, but come with your questions and they have answers.
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July 2023 by Gwendolyn831
Staff at this location compared to Wellington location I noticed are a lot less friendly. Probably won’t return to this location
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January 2023 by Michael Xavier
Always the same excuse to why they only have 1 teller. "Others are sick" "no one else has authority to do cash transactions" 2 years of only 1 teller time ,to come up with a new excuse or hire more tellers.
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January 2023 by Daniel Arevalo
If i can just give you zero 0. Worthless business bank never has change dont help me as a business owner. Im glad i dont use you for my personal. Camt wait to switch business bank.
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January 2023 by Heather James
Vanessa was so helpful, and quick! She gave such great tips!! Thank you, Vanessa!
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December 2022 by LVS Nursery
As a long time client, I am truly disappointed in the ignorance and disrespect from your tellers, specifically Ms. Ester. On Monday the 5th of December, I went into deposit some checks for my business account. I was asked for identification or a debit card to prove I was the account holder. This seems to be a reoccurring issue with Ms. Ester, as I've never been asked to do this before by any other teller.If I could give this bank a zero stars I would. It is unfortunate for a financial institution to have such poor quality service. On many occasions I have had to wait 30 to 45 minutes just to be attended. And this is while there are not many customers in the bank.
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July 2022 by K. Fernandez
Not one sense of urgency from the employees at this bank. Literally have one person in front of me and then waiting over 20 minutes, tellers are talking socializing everything but working
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March 2022 by Melissa Perlman
The slowest bank every time I'm here there is only one teller. Please get more tellers. Not everyone wants to deposit thru your atm. My husband did once and the count was completely wrong and took a week to remedy it. Ever since I don't trust it. And clearly others don't either of they wait in line to be taken care of. Just hire more tellers. I can't deal with this anymore. I think I may be better off changing banks completely.
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March 2022 by JACKIE N
Terrible customer service.I cannot understand why you would close the drive thru and have 1 person working inside. 12 people deep and 32 minute wait to make a deposit.
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March 2022 by Modesto P.
Really needed some small cash for tips tomorrow and all the atms canceled withdrawals with no reason given. Had more then enough to withdrawl.
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January 2022 by Alex Pop
Chris Musto knows a thing or two about Roth IRA's. 5/5 star service.
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December 2021 by Sharon Ferguson
Staff lacks knowledge of simple banking systems and regulations. They are in dire need of training.
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September 2021 by Kristin S.
If I could give negative stars I would. So I take a check...my paycheck...you know the ones that they used to give on the paper...after my boss makes a mistake 1 single time in 3 years and I deposit it. This terrible review is more so for BofA as a whole and not this location but the teller DID NOT tell me "This check could be held for 13 days without any good reason besides just general security that someone out there (who I guess enjoys stealing debit cards, IDs and going thru the monumental amount of trouble it takes to get a fake watermarked paycheck with your name printed on it and taking a chance that they could cash it out the next day) may TRY to defraud them or me". She told me it would be available the next day. The next day, I got an email that my money would not be available for use until 13 days later. Called the 800 number, they told me no one could help me. Keep in mind...this is a mortgage payment amount we're talking about here. So now, if I didn't have anyone to lean on or a great group to work for, myself and my family would be without power and 15 days behind on mortgage/rent. That's enough to change your life for the worst. My BofA trust ENDS here. I will play 1000 towards the LOTTO next time...the odds are faster money are much higher.
