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February 2024 by Familia Velazquez
If your getting a cake for an event here, they're definitely cheaper but horribly dry and poorly decorated, if you want it to be decorated like you want it's better to do it your self, and when you ask if they can fix it by adding something, the boss of the bakery section (I'm assuming) always looks like it's the toughest thing ever and sighs, rolls her eyes, takes the cake from your hands and gives you the complete opposite of what you asked... don't go here for decorated cakes.
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December 2023 by Santos Calderon
I’m only giving two stars and not one because the staff was friendly, but BJ’s…. Seriously…. Update your operations. No one should have to wait 50minutes to get a turkey on a coupon you were giving out because your asinine pickup staff cancelled their order when their were obviously turkeys available for sale. Literally have to run the transaction up the chain of command to get a $18 turkey. You’d think i was getting a PC and a TV. No just an $18 turkey. I don’t know why you have an assistant manager who is literally powerless. I don’t know if you just don’t trust your staff, but cmon people shouldn’t have to go through that. Had my wife and newborn waiting in the car for almost an hr wondering what happened. Do better, much better in the future.
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December 2023 by C Johnson
They are being pettyThe guy at front checking everyone card now talking about Costco does it blah blah blahThe reason why I became a member at bjs instead was that I didn’t have to ramble through my purse to find a frigging card
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October 2023 by Arlene Lin-Wal
Getting through to anyone at this store is damned near IMPOSSIBLE! I called & pressed 5 for tire dept. It rang for an eternity then got bounced to customer svc. I was then told they'd page them, I was on for for 13 mins b4 some just HUNG UP the phone in my ear. I called right back to speak to CS & I am now on probably literally my 60th ringing of the phone. NO ONE IS ANWERING!
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September 2023 by Dale Graham
Kim stayed on the line with me for almost an hour to help me with a purchase I made over three years ago. She was patient and friendly, I appreciated her time. Thank you!
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September 2023 by Olivia Lee
Stopped to use the restroom at around 9am. Every single stall in the ladies room had bodily fluids and solids all over it. Severely grossed out.
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August 2023 by Jacqueline S.
If you’re disabled and use curbside, beware. You WILL receive expired and/or close to expired food items. I can make an entire photo album out of all the pictures I’ve taken of expired food from BJ’s. I normally submit the photos to customer service online along with my complaint - but nothing has changed.I’ve even received different items that I didn’t order, like, the complete WRONG thing. Opposite from what I paid for. They don’t care. I’ve spent so much money on wrong and expired food at BJ’s and often times they do NOTHING about it.Not to mention the time an employee threw my groceries in my car and loaded heavy cases of water and soda from seat to ceiling on one side of my backseat - towering over my dog. It was completely unsafe to drive and I had to wait for someone to come out and fix it.The only good thing about this location is Adrianna (I think that’s her name) she’s a sweetheart and my dog is in love with her. But, avoid curbside at all costs. I only use it because I can’t physically go inside.STOP FORCING EXPIRED FOOD OFF ON THE DISABLED and/or ELDERLY. It’s disgusting.
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August 2023 by santiago medina
Another great location I visit regularly for groceries .usually not packed by consumers.makes shopping a bit more enjoyable.
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May 2023 by davena naipaul
Today is the first time in my life that i was racial profiled at bj, I went to the self checkout, started to scan my stuffs, A young girl with glass wearing all black clothing came up to me and asked if I needed help, I said no...I didnt think anything about it until I noticed her at the back of me by the other register pretending to be doing something and watching me and everywhere she walked she kept on looking at me....she didn't even ask the white lady at the other register if she needed help and didn't even look in that white lady direction only mine. I have never seen her there b4 don't know if she is new? there was a middle age lady with glass that usually be there she's nicer and friendly.
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May 2023 by Melissa Spinazze
Linda, the Manager was very helpful during our check out. Feels good to receive good service.
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April 2023 by Christine Young
This BJs is an absolute joke. None of your rewards ever work. The people working here can’t help and tell you to come back. They are rude and don’t care. Worst customer service and all their “rewards” are a scam
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March 2023 by Francis Bauer
Terrible service, I purchased new tires after 3 days I made an appointment to be installed to the next day, bjs customer service call me and canceled my appointment saying that the didn't have anyone to do the job,so now I have anothe appointment for 3 pm but I was told that I would have to wait over 2 hours...seriously... so if you are thinking on replace your tires, go somewhere else.....
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March 2023 by Geraldine Vargas
They have mostly everything you need. It’s a hit and miss for ginger ale and certain items, that aren’t always available. The prices have changed drastically some things you’re better off getting at a local supermarket price wise, but for most bulk like water makes more sense to go to bjs. The salmon is not always fresh so be careful with that. I bought a salmon and the smell was horrendous had to toss immediately.
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March 2023 by jenny Hernandez
Loved Bjs until today, cannot tolerate rude cashiers, witnessed Kessa being rude and disrespectful towards customers, won't be renewing my membership.
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February 2023 by Nelson A
I love this location. The place is always stocked and organized. The layout is easy to follow and they have good items. They have a kosher backer which is an added bonus. I would suggest using their apps for both coupons and to check put out/pay for items. Make the process very easy. Just keep the barcodes accessible at the exit, that way they can scan what they need to faster. Highly recommended you stop by here . Lots of organic options. Not everything is a big bulky item. Some stuff is small enough in small enough packages that you get a great deal. Like their breads. They no longer have a cafe to eat. So plan accordingly.
