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January 2026 by Dan Lam
Best place to sell your used car
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January 2026 by Madelyn Hampton
It was a seamless transaction, I got a quote on line and that's exactly what Mr. Lee stuck too. Thank you.
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December 2025 by EDWIN LOPEZ
CarMax offers a hassle-free, transparent car selling experience. My wife Janet sell her 2023 BMW X5, the buyingperson name Chris was friendly, knowledgeable, and attentive to my needs, making the process smooth and enjoyable. Highly recommend!
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December 2025 by Cynthia Vandamas
Went to three different dealerships in the area to sell my car. CarMax gave me the most with the least amount of headache. Angel G was amazing! He explained every step of the process and was unbelievablly patient and kind. Overall the process was not the nightmare I expected it to be. Dare I say it was rather enjoyable compared to most of my dealership interactions.
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December 2025 by Miller Financial
Don’t waste your time. Just go to a true and honest franchise dealership (Toyota, Honda Mercedes, etc)that has incentives that’ll give you money towards your down payment and offer lower interest rates. NEVER AGAIN!
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December 2025 by Ethan M
I went it to sell my car and Angel was every helpful and made the process quick and smooth.
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December 2025 by Lynda Smith
Tyler Gregory was my Carmax representative at the Royal Palm Florida location and he was excellent. He walked us through the entire process and made everything go smoothly. He was patient and understanding and went above and beyond to make our buying experience pleasant. I highly recommend him if you are looking to purchase a car.
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December 2025 by Craig Royce
Please go to a real car dealership with experts and employees who specialize in car sales.
Not to a national used car lot with under paid, under preforming retail associates.
Update: Carmax corporate office and royal palm dealership called me to discuss. Jason M, GM of royal palm, was helpful and did everything he could to rectify the situation. That is the only positive to story but not enough to change the rating.
The national team is useless. Not one person could name ANY of the 125+ point inspections checks. Empty apologies. Zero care given or compensation for my time and troubles that i need to invest to get the car running properly. I talked to a woman who spoke like a kindergarten teacher and treated me like a little kid.
Please note that their sales team is capped on commission so their sales rep are not experts but rather glorified retail associates.
I would love to sue them after the ordeal but i am no competition for a billion dollar company.
Carmax was founded by the same investors as Circuit City. The downfall will be the same. CM is way too big and corporate to initiate change before failure sets in. Not surprised this company is tanking.
Complete rush of a sale. There’s more damage to the car than described on website. Not to mention that the pictures on website were photoshopped. Attached are pictures of the front passenger side tire with puncture marks and rip on interior wall. Carmax let me drive off the lot like that. I live 20mins away and immediately went flat on the way. The person who changed my tire said I was lucky it didn’t pop and disintegrate while on 441.
No response from CarMax corporate office about it. Also, needed to put in another 1k because there was no maintenance done on vechile on carmax hands. Even the windshield wiper fluid was empty. Carmax left a gps tracker in the car. Oh, and personal information from previous owners in the glove box.
All around hack job. Beware if you are selling or buying at this location
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December 2025 by T N
They offer to buy your car so cheap , under value market 70%
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November 2025 by Estefania Miranda
Andrés was so helpful; I’d definitely recommend him!
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November 2025 by robert cottone
Just
Perfect
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November 2025 by Whitney
I cannot say enough about the wonderful experience I had at CarMax. Ruby is not only amazing at her job but just an amazing woman at heart. She didn’t give up and was able to help me drive off with the car I wanted. She was attentive and caring. The world needs more Ruby’s.
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November 2025 by Zyan IsBored
Ruby is an amazing saleswoman. She was kind and helpful. She was not pushy or just trying to make a sale. She listened to what I wanted and tried her best to deliver. If it weren't for the fact that there were not many options available at that location I would have definitely bought a car that day. Ruby was my favorite part of carmax. If you are looking for a new car, I recommend you go straight to her.
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October 2025 by Jeremy
I just wanted to express my heartfelt appreciation to Jason and Aaron for the exceptional service they provided. From start to finish, they went above and beyond to ensure I was completely satisfied with my car. Their dedication to getting everything just right was impressive - they meticulously checked every detail to meet my needs and expectations.
What truly stood out was their professionalism, honesty, and respect. They kept me informed every step of the way, explaining exactly what needed to be fixed and why. Their work ethic was top-notch, and it was clear they took pride in their work.
I'm thrilled with my purchase and the overall experience. Jason and Aaron are the epitome of what great customer service looks like. I appreciate their loyalty, respect, and commitment to ensuring I was happy with my car. I'll be back for future purchases, and I highly recommend them to anyone looking for a hassle-free car-buying experience. Thanks again to Jason, Aaron, and the entire team at Car Max for making this process so smooth and enjoyable!
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October 2025 by Stephania
The easiest experience ever! I was looking to sell my car. Carmax sent me a quote, we scheduled the pick up and I received my check. Amazing. I will definitely sell to Carmax again.
