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March 2024 by Nicole “Coe” Nelson
I have been getting massages regularly for 25 years and I can tell you that in the last 20 Rose is the only one who has been able to work on my back (permanent injury) without causing pain. For 20 years I had to avoid it because no one listened and worked with me. I have been with Rose exclusively for 16 months and I see her every 2 weeks. She begins and ends each session asking how I feel, and always asks if any particular area should be avoided or needs extra work. Her attitude is always pleasant and her smile is contagious. Make sure to schedule her in advance, she's so popular if I don't book 6 weeks ahead someone is always trying to slide in my spot.You'll feel so much better, BUT! Wednesday's at 4pm is mine lol.
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March 2024 by caitlin ferguson
Really debated writing this but I do look at reviews to know which therapist to book with and wish more people included names for that reason.Here was my experience with Rose.I got held up in a work meeting, so I arrived feeling frazzled right as my massage was supposed to start. Rose honestly seemed annoyed to be there and I felt awkward and like she was irritated with me for arriving literally one minute late.I like firm slow pressure on my back/neck/shoulders and more of a restorative (maybe medium) pressure massage for the legs/arms. There were definitely techniques that she used that I really liked, but the speed of the massage wasn’t my style. Rather than slowly hitting the knots and muscles, I felt like it was a rolling pin quickly going over my back. It’s like she thought if she went fast the massage would end faster. A few hours after the massage I started feeling extremely tender between my shoulder blades and today I woke up hurting. Leaning back in my car to drive hurt. I like firm pressure, I’ve had my chiropractor blade me in that area several times and not once have I ever felt bruised like I do today. The only thing I can think is the speed at which she went at my back. The lower half part was ok, she was a little too gentle and when I said she could increase the pressure she did.When she finished, she didn’t really ask me how I was feeling or if I wanted water, she just said you are all set and left. When I walked out she was no where to be found.
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March 2024 by Miguel Moronta
I booked an appointment when I arrived, but I was told no appointment was booked. The answer I received was you can reschedule this, but hospitality or customer service received was horrible. I don’t recommend this location.
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January 2024 by Eric Saber
Patricia did a phenomenal job! Very professional and knowledgeable about what she was doing. The massage was incredibly relaxing and she was great at finding the areas where I was tight and that needed attention. Will be coming back!
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January 2024 by Jill Janson
I gifted my MIL a massage for her birthday from my membership out of state. She told them when she booked that she was gifted a massage from her DIL in Virginia. After her massage, they charged her the full non-member rate; flustered, and pulled out some ME gift cards to use toward the cost. When she called me right after it happened, I contacted the location and got a manager by the name of Garyanne. She said (a) she didn't see the transferred massage attributed to her account; and (b) she couldn't credit back to the gift card even if she could see the transferred massage. She tried to say my MIL never said there was a transferred massage in her name (incorrect; her adult daughter was with her to drive her there, and she is a verifying witness), and Garyanne was aggressively arguing with me about the entire situation.So I called the manager at my home ME location, who 100% verified the transferred massage was listed in the system in my MIL's name and with the correct cell #. The manager also said that yes it's possible to cancel a transaction to a gift card, especially if it's done within the same day.So I called the RPB location back, explained what the manager of my home location said, and the manager Garyanne became increasingly irate, spoke over me and wouldn't allow a word in edgewise, and said it wasn't possible to rectify the situation. "But she can use the credit next time." She shouldn't have to, and after this encounter I doubt there will be a "next time."This was a birthday gift, and whatever semblance of relaxation my MIL received by the massage was entirely gone after paying out of pocket for it and hearing me argue in frustration with this manager.Had it gone well, I was going to gift my MIL a monthly membership. But thanks to Garyanne's rudeness, I'd rather spend my money to pamper my MIL elsewhere.Seriously, Massage Envy, you really need to train your front desk and your managers on customer service, corporate policies, and SOPs for transactions involving gift cards and transferred credits. It shouldn't be that I get a different answer to a simple question depending on who I speak to, and while I understand it's a franchise and things may vary somewhat, corporate policies must supersede manager whim or ignorance.
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December 2023 by Luis Rivera
Great place, highly recommended. Very professional.
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November 2023 by Andrea L
Facials and massage by Patricia are the best!
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October 2023 by Stephanie Mak
Impossible to cancel membership
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October 2023 by Stephanie Hall
After I think 6 years of being a loyal customer here, I had to bad experiences. One terrible facial and one terrible massage. I complained because it was twice in a row and didn't seem up to their usual standard. I called twice before I got to speak to someone. They told me they would give me my credit back for the facial and I booked a 90 minute facial to try out with a person I hadn't done a facial with before. Then the lady said she'd have to call me back about the bad massage because she had people walk in. She never called me back and I don't have a lot of spare time to continue to follow up with them so I just let it go. When I went to my 90 minute massage they had no record on my file of any manager ever speaking to me and would not honor the service credit I was told I was going to get back. It's such a small ask for a big company like this but they didn't are at all that I said I had spoken to someone who said they were going to give me the service credit. They insisted no one would have told me that. I canceled my membership on the spot. I asked to speak to the owner, they gave me a # and it went to a voicemail. I waited a week and the owner never called me back. Healing Hands in Royal Palm Beach is a fabulous location to go for massages and facials. I tried them out and 10/10 recommend. Healing Hands won 2022 Best of Palm Beach County Winner for best massage! Go there where it's an owner that actually cares about the clientele.
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September 2023 by Ashley Jarriel
Been coming here a few months and I finally got to get a message by ROSA and omg let me tell you how amazing she is . Legit the best massage I ever had !!
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September 2023 by Franco Daza
Great! Was skeptical about becoming a member but has turned out to be great deal very easy to schedule sessions.
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August 2023 by Jaime Medina
I’ve been coming to Michael for a couple years now and I absolutely love him. He is the most respectful masseuse. He literally knows what I need, just by feeling on my back and what needs attention. I won’t go to anyone but him!
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July 2023 by Verenice Galindo
This is my first and last experience with them. My sister gave me a gift card so I decided to schedule my massage for June 29th at 7:00 pm. I was not able to go so I called one day before, nobody answered the phones. The next morning I received my text confirmation to which I said that I wanted to reschedule. They told me I lost the total amount of my gift card according to their policies. They recognized their phones were not working so I couldn’t rescheduled my appointment by then, and because I couldn’t respond to their message right away they took the full amount of my gift card? My daughter called to make them realized of their mistake, she asked them to look at their phone records so they could see that I called one day before to reschedule, but they didn’t care and insisted that there was nothing to do. The worst management. So disappointed of their customer service.
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July 2023 by Rita W
I've been a member here for over 9 years. Amazing staff and service, especially my esthetician Patricia G.
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February 2023 by Krystal LaBandera
Saw Sarah and she was the best massage therapist I've ever had. Very knowledgeable and knew exactly where my problem areas were. Checked my mobility and worked out my planters in my feet, even told me which insoles to get for my other problems in my feet. Overall amazing and I hope she stays!!!!
