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June 2022 by Robert Verdes
Rude staff!!!!!!. They call you to let you know your medication is ready when is not true. The Asian girl made fun of me in front Of the other staff because the amount of medications I am on it, she referred to my prescriptions as" A DICTIONARY" They should have more compasionated staff and respect sick patients. Been sick is not an option. Unfortunately, I have to deal with a serious disease.
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June 2022 by Rhea C.
Took all day for meds to be ready that I should’ve started taking this morning. Finally got script filled at 4pm that was sent over last night. Pharmacy had no excuse.
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April 2022 by Diane P.
I'm Back in deli hell. Because my husband wants a sub One employee servicing sliced meats , hot food , and yes , subs. Second customer in front of me has 3 special orders . Orders that would envy the host of Master Chef. I. Am. Doomed. After this I need deli meat for the week and I anticipate being beaten by the mob behind me This Publix is closing in April for a complete remodel. Start with management
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March 2022 by jeannine h.
I went to Publix yesterday I saw Roger when I came in he gave me a cart that was so sweet of him. I thanked him and we talked for a minute Roger is so nice and helpful it's always good to see him he always has a smile and always greets me. Siomi walked by and greeted me by name with a big smile, she is so sweet to! I checked out with Mirline, she was nice as always and very cheerful and it was good to see her as well. Roger bagged my items and offered if I needed help out. Everyone is so nice and helpful when I shop at this Publix!
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March 2022 by Natalie C.
The most insulting publix I have been too. Managers are terrible and denied to see my registered service animal license and kicked me out of the store
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October 2021 by Sonia L. Edge-Soto
Roaches in the Deli!! I was one come from under the hot case, I brought it to the Assistant Store Manager's attention (Ricky). He totally blew me off and acted like it was common. I WILL NEVER EAT ANYTHING FROM THERE AGAIN!!
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July 2021 by Maritza Soto
Out of 3 Publixs near me ( Im in Loxahatchee) this is the only one with shaded parking spaces lol... they say you can always tell a real Floridian. We don't look for the closest parking space we look for a parking space that's under a tree in the shade...
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June 2021 by Scout Stone
I moved from this area 15 years ago, but return to visit this several times per year. My husband and I raised our children here from the late 1980s-mid 2000s. This was my go-to store. It still is, when I visit family living here. If they don't have what I want, they will do their darndest to get it for me.
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June 2021 by Christopher Kelley
New Years and Scrooge manager is forcing ill employees to work without breaks or sending them home to heal.
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June 2021 by Shelley Machado
Don’t be surprised when the pharmacy tells you your prescription will be ready the next day and instead the date gets pushed back multiple times.
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April 2021 by Erma Despierre
I was on hold for 20 minutes and transferred back and forth when all I needed to know was if my medication was ready. They hang up on me. I called back; same thing . Called a 3rd time just for me to get a message to call back at 3:00 pm because they are taking Lunch break. Really disappointed
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March 2021 by Jennifer W.
Very disappointed to see this Publix continue to decline in customer service and food quality. We live just behind this store location, so it is very convenient to do our grocery shopping. However, for years... this store has struggled with good service and it has gotten to the point that I will drive out of the way to another store for shopping. For instance, the deli ALWAYS has a huge line with only a couple employees who are doing their very best but cant keep up. We stopped buying subs because everytime we got one ( I have a large family so that's 5 subs) the bread looked like he had been mangled by a pit bull, the meat was just thrown on and you may get 2 jalapenos and 20 onion slices depending on their hand function at that moment. So we just got elsewhere for subs and avoid that department. I only buy my produce from a local competitor because the fruits and veggies more often then not....are rotten. For example, I went to the grocery store today and thought I would grab a bag of apples since I was already there. There Is a sale on "pink lady apples" and bring a mom of 3...I always go for the sale. They only had 3x bags of apples and they were completely rotten...not 1, not 2 but almost the whole bag of each. The tomatoes are soft or have alot of soft spots, the herbs are slimy from being so bad,etc. Now customer service....I could write a paragraph on all of my poor customer service experiences. Today seemed to push my buttons enough to finally write a review. The "customer service" manager "Renee" was bagging my items, I apologized and decided to pass on an item and I got the huffy and puffs and rolling of the eyes as I handed the cashier the item. Then she proceeded so throw my bags of groceries in the cart that it looked like she was trying to kill a bug. Lol. She puts my eggs in with another bag of misc items thrown in a bag over flowing with food items going in every which direction. She puts it in the bottom cart then puts the medium size Gatorade bottles in a bag, right in top of the eggs. She looked at me like I had grown 3 heads from the Covid vaccine. I thought it was common sense to not put eggs on the bottom of the cart and place have items on top. Then she put 4 half gallon ice teas and slams it on my goldfish crackers. No..."hi, how are you" when getting in line, no "have a nice day" when leaving. Their is another lovely young lady name "Sonja" who is by far the rudest employee I have ever encountered there. Again....never an introduction, she throws your food, rooks her eyes, sucks her teeth, has the worst attitude when she communicates with you. She acts as though she's doing me a favor and I'm inconveniencing her. I could go on and on,but I've finally had enough and decided to shop else where. Its really upsetting because this location is so convenient.
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January 2021 by Thejayden N.
The service is terrible we asked for 1 half of a sub that was with turkey they and gave me a salami and ham sandwich staff is rude definitely do not go there
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November 2020 by Arianna M.
I rarely ever have anything bad to say about Publix, period... but, I really dread coming into this location. EVERY SINGLE TIME I come to this Publix, I completely remember why I drive 15 to 20 minutes out of my way just to avoid this store. The store is clean, but the service is horrible. The bakery department associates are rude and always full of excuses as to why they cannot or did not fulfilled your order or request. The store is almost always out of stock on the one or two items I need. Speaking to any store associate is useless as they never have a straight answer for you or have no clue of what it is they have or not have in stock. Yesterday, I stopped in to get a bottle of bitter orange and the shelf was empty. Moved on to find coconut milk cans, first I couldn't locate them, asked an associate for assistance and he sent me to the wrong isle while another one ignored me. Came in to get 3 items and walked out with just one, only because Winn-Dixie does not carry the last item I needed or else the trip to Publix would have been a complete waste of my time.
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October 2020 by Meakee K.
Snarky Chad in meat department doesn't know how to set his case and bullies customer for asking for help. Three sale signs for meat cuts. None of them showing at signs. All several dollars over the advertised cuts. Asked about sale cuts. ERIC (AKA MEAT CHAD) rummages in the back to pull out one item. 3 in sake. Asked what more did I want. Really just wanted time to look at my choices but felt bullied and left. I should not feel bullied. So there. I'll go elsewhere. Manager didn't seem to care.
