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January 2024 by nicole bryer
I drove across the state yesterday and had bugs smashed on windshield and front grill. I pull into the car wash and the barrels for bug wash were empty (I was told they are replacing them with something else). I paid to go through the car wash - nobody hand washes prior to going through the automated car wash anymore like they used to here. After I exit to the vacuum area, my car is still dripping wet and the bug guts are still all over my car. Not to mention other stains and dirt that were on the hood, doors and side mirrors that should have come off easily in a real wash. I feel like my money was wasted at this car wash. I didn't leave feeling like I got my moneys worth at all - since I had to hand wash my car after leaving the automated system. Vacuum didn't even clean the floor mats.
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January 2024 by Laissez Faire
Not what it used to be. Just went back after they had “upgrades” and it was worst then before. License plate readers don’t work anymore, blowers don’t work properly anymore(my car came out wet and had to fully dry by hand), car wasn’t as clean as it usually is(have water marks all over my glass top). Miss the original southern car wash ?. What’s worst now is that they take up all lanes on weekends to sign people up even the members lane so it takes 10 minutes just to get in the car was.Edit: after five years with them I had to cancel my account. I had a multi car discount because I had three vehicles and now they removed the discount. Luckily I found a newer car wash in town that’s a lot cheaper. You should’ve just kept things the same
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January 2024 by Chris Mitchel
Be careful what you sign up for! Signed up for a membership at the Royal Palm Beach location on 12/29. Finally went today to get my next wash. Had a sticker on my window on my window and my door and received a text welcoming me. Went today and they could not locate me by name, phone number, sticker number or license plate. Was treated extremely rude by Tina. She told me she would "let me through this time"! Not an apology, just an attitude. Went to cancel my membership immediately when I returned home and found out I will not get a refund. So I get no additional washes because you can't find me in your system. Tina made it seem like I was a criminal. Now I have to dispute the charge with my credit card company, because I am not paying for something I will not be able to use. Your new technology and employees need some customer service training. There are too many other car wash options to be treated like this. I also received the worst wash ever. Extremely disappointed. Be careful signing up for their new wash program!
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January 2024 by Tanner Brown
Avoid this and any El Car Wash locations at all costs. I have not visited this location several months, and suddenly got a charge on my credit card for a monthly membership that I NEVER authorized or signed up for. I tried calling to get this charge resolved (thinking this was a simple mistake easily resolved), and they told me that "they don't have access to customer billing accounts since this was a recent acquisition". Somehow they had access to fraudulently charge my account but didn't have access to correct the charge. They are likely scamming several other customers as well so please check your credit cards if you have ever visited the Royal Palm or any other El Car Wash location.
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January 2024 by Carlos Merle
This is the best carwash I have ever been too! Bread let helped me out with some details about the membership, and I’m signing up! Good quality machines, great personnel!
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January 2024 by Melinda Guisao
Best car wash in town! After you drive through the car wash, they let you clean out your car for free! They give you window solution to make sure your windows are shining perfectly! Free vacuums, window solution, and air fresheners!! You can’t beat what you get for the price of one car wash. Oh yeah, and super friendly and helpful staff. Definitely saved as my fav!!
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January 2024 by Ashlyn Lambert
As a person who is usually busy working, I know that on my way home I am able to stop by here and I have my car cleaned perfectly to where I am not trying to go home and wash a car. So I can say that this place is a very good spot to get your car cleaned both inside and out. The staff there are very friendly and willing to help you.
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December 2023 by Joseph Birch
So I figured I’d try this updated Car Wash since it was recommended to me by a few of my neighbors and because they are open late so I decided to go tonight around 7 PM. Apparently a lowered pick up truck was two cars in front of me and it caused the machine to jam. Myself and the car directly in front of me, then had to back out over the rollers and the attendant told us what happened. I said are you sure it’s ok and he said I think so. He then let the car in front of me go through at which point the machine jammed again because they decided to let the pick up truck go through even though if it was too low before it’s probably still too low. I don’t know why he just didn’t tell the driver to back all the way out to prevent this from happening again, but to nobody’s surprise the machine jammed again. I then saw the pick up truck, drive off the conveyor and the car in front of me (that was not customized) caused the machine to jam with me behind it in the washbay. Everything turned off and after about a minute everything reset and the jolts that were sent through my car and body felt like I was on a roller coaster. Then when I finally get to the end, none of the chamois that are on the rollers were working, and the blowers that were working did a subpar job. I then drove over to the vacuum area and found that my car was still covered in soap, and I was too worried about trying to wipe it off I forgot to take pictures. I also noticed that apparently I got complementary tire shine that was only applied to my passenger side wheels. I then tried to explain to the two young men who are working about all of the soap that was left on my car about the tire shine situation, and also about being trapped inside on the conveyor belt but they seemed to care less-especially the one who was wearing sunglasses at what was now about 7:30 PM (4:20 in his mind if you know what I mean) a half hour after I arrived for what I though would be a quick wash. Hopefully this is an isolated situation or I don’t foresee them being in business for long. There are definitely many other choices in Palm Beach County to get your car washed at so I would avoid this one at all cost unless have time to waste and like roller coasters.PS I’ve got a couple videos of today’s ordeal, but they won’t let me post them.
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November 2023 by DANA BRADLEY
The customer service manager, Bill, provides the best in care & concerns. Bill is so knowledgeable about the wash process. No lally-gagging around w questions or concerns. Bill gets right to the issue & resolves it. Southern Palms/El Car Wash is the place for a good car wash. Many options w updated equipment. I tried many & El Car Washes are the BEST! Thank-u Bill...SO VERY MUCH FOR CARING about ME as a member/customer.
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October 2023 by Jennifer L.
Horrible since the ownership change. The members only lane is never open any more. Often lately there is only one lane open. Always a bs excuse as to why. They never even brush your car before you enter the wash as they used to and barely even sprinkle water on it. It's convenient for me but very seriously considering canceling my membership.
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October 2023 by Sasha Morley
Great car wash, I’m always there every other weekend. Great service, you won’t be disappointed. Ayman is a great associate and was there to help with any question I had.Service: Vacuuming
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October 2023 by Felicity Sabatino
As someone who LOVES a clean car, this is the answer to my dreams. I used to spend hours washing and detailing my car until I finally decided to go to this place. My membership is inexpensive for unlimited car washes for the month. I go every few days and always have a clean car ?? Couldn’t recommend it enough. Anthony also helped me out with some questions I had regarding my membership that was helpful today.Services: Vacuuming
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October 2023 by 0mq_itz_doee 121
I haven’t gotten a car wash in years and I finally decided to try out this place because I just moved in town. Anthony I think his name was, was so helpful. I was at the vacuum station and I was having trouble working it and Anthony came over and helped me out with it. Please give him a raise. To anyone reading this, please go visit this car wash and see Anthony. Amazing customer service!
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October 2023 by Mariedy Portal
Best drive through car wash ever, leaves car very clean. There’s someone to help at all times. I love the bug prep before entering the wash. Anthony is the ? goat. Very helpful young man and always has a smile on his face, very presentable and very customer oriented with a welcoming spirit.Services: Auto detailing
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September 2023 by Gino L.
super service, I have the tire deal for $35 monthly and it is been great. thank you Max, Anthony,
