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February 2024 by Grimey9
Came in today for help with my billing and device return issues. Manager Samantha was a great help solved all my issues. Will definitely come back again. Do recommend this location!!
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February 2024 by Daniel Zullo
This is a franchise 3rd party store. They don't want to do anything. I went to warranty return replace a internet router. I was on the phone with T-Mobile and they told me. I could returned at that store. They told me if I did not purchase it directly through them. They could not return it. I went outside and called T-Mobile and T-Mobile told me that is absolutely untrue if you want good service and a corporate T-Mobile store go to 280 South State road 7 suite 200. I will never return to the store on okeechobee Boulevard, I have my business phone lines internet everything with T-Mobile. I will continue to go to the corporate store. South of there. The store on Okeechobee is nothing but problems.
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January 2024 by warren worley
The staff are very helpful and patient.
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December 2023 by Marion Oliver
Everything about this location is poor…I purchased a new phone didn’t activate all the way no receipt and was told to come back tomorrow..T-mobile needs to do better behind the fees you are CHARGED..Be ready for an 2 hour plus wait and still don’t get the service you be needing.Came back from yesterday to pick up a label and the guy lied wasn’t at work plus still no label..I asked him personal was he going to be to work today and he told me yes from 11-7 which he lied…
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November 2023 by Keila Ramirez
Great customer service Edwin was polite and knowledgeable while helping me through the process of getting a new iPhone. He even helped me setup my Apple Watch to the new phone.
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October 2023 by joel valli
The staff respectacular wonderful excellent prices
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September 2023 by Melissa Johnson
Thank goodness I checked my account. My daughter went to this branch to upgrade her phone and the next day, I had two additional unaffiliated data lines opened on my account! Not connected to a promo, nothing! I confirmed with @T-Mobile corporate that these separate lines had no connection to any upgrade to the phone! BEWARE!
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July 2023 by Bree C
Jeremy and Edwin are awesome! They made trading in a phone and buying a new one a breeze, especially when I was waiting for everything to switch over from old phone to new. Jeremy answered all of my questions and explained everything throughout the entire process. Thanks again for the help!
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May 2023 by melissa medina
I had an issue with my home router and Jeremy was so nice, friendly and made sure that I was happy when I left. I will definitely come back to this location
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April 2023 by Angel M.
I come here to get a print out to mail back my old phone. I purchased a iPhone 14 pro size 1T. Then I sold back my old phone. It was a great transaction because I learned that every Tuesday you get free gift so I grabbed 2 cooler bags. I have 2 lines on my account for me and my teen.
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December 2022 by RE-RE
I came to this location 15 minutes before they had clothes the guy stood in there had the door locked and it wasn't even closing time this is the most disgusting thing I have ever seen as a T-Mobile store
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October 2022 by rolling loud
Entire staff including manager were fired a few months back for SELLING people's info and doing sim swaps. Including my info!!
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September 2022 by Ana Norris
Terrible customer service. Employees couldn’t care less about their job if they wanted too. I maybe would have stayed with T-mobile if the representative would’ve helped me instead of trying to sell me something & kicking me out of the store. Do yourself a favor and switch cellphone providers as T-mobile clearly doesn’t value their customers.
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September 2022 by Sawyer H.
This is the last t-mobile location you would ever want to visit. 3 visits to this location and each time we were met with worse service the most recent bout we had with them, we walked in 30min to close to pick up a phone we were replacing with a warranty. They told us they were closing and that they couldn't help us at all. There were THREE employees standing around talking with no customers and they just didn't want to help. This store either needs an entirely new crew or to just be shutdown. After this we have switched phone carriers which I highly suggest you do. It's just not worth the assholes you have to deal with.
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September 2022 by Brian
T-mobile stores like this one, is the reason I have never switched from T-mobile for almost 2 decades. Freddy the manager, makes this location better than others. He makes the customers happy, no matter what. He also leads his staff in the same direction, and gets the job done.
