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December 2023 by Amerika Y.
I went here because I wanted to avoid the big chain stores but I regret it and it's been a long journey with this store to get things right. Through them I ordered a new stone and head for my wedding ring. They set it crooked and gave me grief about it. They tried to fix it right then and there but it didn't work. They tried again, I got home and within 20 minutes one prong immediately snagged a towel, it was sticking up. I took it back and they ordered a new head. Then they had a diamond setter at another location set it since their in house jeweler was struggling to make it right. Four months later the whole head sheered completely off. I don't sleep with it on, I don't work with it on. No explanation as to why it came off without hitting it. Looking at the bottom it was being held on by the tiniest soldering. The sales people were nice enough at the beginning but I felt like I met with objections or justification through the whole process. I'm just glad I found the head with my stone.
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October 2023 by Alyssa Robinson
Customer service is top notch! They make you feel like family so sweet and welcoming not to mention exceptional customer service. Thanks again
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August 2023 by Jessica M.
Great experience. Fixed my tennis bracelet like it was brand new. It was ready sooner than promised. Very friendly staff, especially April.
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July 2023 by Michelle Lamoureux
Went in to sell a ring and although I realize I won’t be given what I paid I was made to feel like I was less than. The man became very sarcastic and condescending upon my bewildered reaction to his ridiculous offer.He then proceeded to justify his offer mentioning wholesale pricing. Well I’m not one of your wholesalers or a suppliers. Last time I checked Gold was through the roof. What a big mistake and disappointment to treat someone this way. Maybe they are only nice to buyers.well, So much for me being a potential client. In fact my Son is in the market for an engagement ring. Guess where he’s not going.
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June 2023 by Gustavo Delgado
Amazing service and craftsmanship. Highly recommend, will be back soon!
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April 2023 by Luis Hernandez
Everyone was super helpful, friendly and excited about our pieces. BUT. Leslie was amazing! She helped me customize my coin pendant, and repair my brothers. She went above and beyond for us. She went over every detail and option. She did not give up on finding someone that was able to make the coin bezel with the jewels.
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July 2022 by Louis R.
"Dwight" and Staff were incredibly friendly today and personable. I couldn't wait to give my wife the necklace that I had purchased for her for our 1st Year Wedding Anniversary. Looking forward to returning for additional appraisals and purchases. This location is conveniently located to our home in Binks Pointe, Wellington. Thank you so much! Parking / Access is very easy. They have a very vast and wide selection of items.
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October 2021 by Tasha F.
They helped me out with my necklace and did an amazing job it brought me to tears. I will be definitely be returning to them.
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September 2021 by Scott E.
Always a great experience. Ask for Leslie and she'll make sure you're taken care of. Very fair and very nice stuff. Highly recommend.
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June 2021 by Jesse James
My fiancé designed my unique western themed wedding band from Van Dell its one of kind!!!! If your looking for custom equine jewelry go here!
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April 2021 by Roderick M.
Very rude customer service. Apart from having us waiting 20 minutes to get help, once we did the employee seemed to hate her job or hated dealing with customers as her condescending attitude scared us right out the door. Would never come back or recommend to anyone.
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January 2021 by James B.
So this morning before I started work at my salon suite located a few stores away from Van Dell Jewelers I went to clean my eyeglasses and not only did the lenses pop out but so did the screw that held the lense in the frame!!!! I panicked as I would not have been able to cut hair today or had time to go home and get my spare pair... I rushed right over to Van Dell jewelers ,,, they weren't even open yet ... they let me in and fixed my glasses and saved the day .... thank you thank you thank you
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November 2020 by T jacko
Dwight was fantastic. I got an appraisal done very quickly. I plan on going back to alter my chain soon as well.
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September 2020 by Terry H.
Went back to Van Dell's and had a fantastic meeting with April, the manager there.. cleaned my watch and we exchanged storie's that had nothing to do with watch'es, martial art's, shooting, got there at 10:00 am, left at 11:20 am.. what an enjoyable experience... Just hope I didn't screw up her day by staying so long... Go there, ask for April, you won't regret it... April, you better lock the door, I might come back on October 8th and bring you a piece of my 74th birthday cake... Left there in smile's... Terry Hibl
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January 2020 by Mamachelle P
This is a solid, trusted place for all of your jewelry needs. We have had beautifully done basic repairs, as well as an heirloom engagement ring sized and spiffed up good as new. We have ordered custom jewelry done right here in house, and other purchases. They offer insurance appraisals. Dwight is a dynamo jeweler. He has decades of experience and truly knows his stuff. He is exceedingly patient! They are, without a doubt, my go-to jeweler. Easily 5 stars!
