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December 2023 by Raegan Drane
Booked an appointment online and it gave me the confirmation on screen, took off of work for the appointment and I checked my account that stated I didn’t have an appointment, the girl was sweet when I called, but considering it was a website issue on their end, they should have been able to work me in.. instead they tried to have me make an appointment for a facial later that day which isn’t even the service I was booking originally.
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December 2023 by Jon Glover
I’m so glad I didn’t let my first experience dissuade me. I went in a week ago and saw who was available. The massage was good and relaxing but not what I needed as an athlete competing into my 40s.I called the manager who called back promptly to discuss the service. She was great, very responsive and suggestive. She recommended I try Hamlin. Glad I did.My second appointment was perfect for me and I followed her lead to a very therapeutic training massage.I was so happy I signed up for a year and rebooked for next week, 1 week before I compete.Great store, great staff, great facilities, and great service.Only advice is don’t book blind. Call and speak with staff about what you want in a service and trust the recommendations. You won’t be disappointed.Thank you!
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November 2023 by Bruce P.
Hamlin is a great therapist and I have enjoyed my experience each time I have come to this location. All staff has always been friendly, professional, and accommodating when I have been there. The facility is extremely clean and the membership program is very affordable compared to other massage locations around this area. I’m glad I made the decision to enroll in it, and will be back soon.
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November 2023 by jn 92
Booking is a hassle at times unless booked in person. This is a Massage business people come to relax in a holistic approach and beneficial healing of that energy. When the manager/owner is on site there’s always this negative experience. From the way he treats and talks to customers, or his staff. I wish there was a way to only come on the days he wasn’t there. Only reason I come is because of the massage therapist are, they have no control over his personality or the way he manages the schedule for the front desk staff.
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November 2023 by J Espinosa
Two issues with this place:1) A simple common problem among many chain massage places. Preferred therapists may change schedules leaving you with a membership that won't match your initial impression. So if you aren't flexible you might not get to enjoy a membership as much if you like a specific therapist.2) The bad therapist: I just had a massage and the therapist instead of kneeding or rubbing he applied pressure with the use of his finger nails! I left with scratches throughout my body- When I got home the Mrs. looked at me and thought I was "abused". She was more upset than I was, as I couldn't see how my back, neck and legs were left. I didn't feel the extent of the scratches as I have pinched nerves that deaden sensation.
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November 2023 by Dariusz Slaby
Told the masseuse my problem areas and he spent most of the massage talking instead of letting me relax. When he gave me the last 10 min warning i told him to work on my problem area but at that point most of my massage was wasted.
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September 2023 by Barbara C.
My daughter gave me a gift certificate for my birthday in June and finally made the appointment. Wow, Shacobie was amazing. My facial was relaxing and stress free. She was so in tune with my needs and had wonderful suggestions for my daily skin routine. Thank you so much. I will be back.
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September 2023 by Stephanie Fuentes
Definitely recommend coming in and getting a facial here the service was great starting with the front desk Lisa who welcomed me with a smile and the esthetician Ciara was amazing very gentle and informative. Management was very nice and helpful.
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August 2023 by Alex Carrasco-Cabrera
I wish I could give this location zero stars.This location is the closest to my house, and from a timing perspective cannot accommodate my schedule. I work during the day, and only have one evening off, which is Tuesday nights. Their last therapist takes appointments at 6 PM. I tried to book on a Sunday, and they were four weeks out.Recently, I had an appointment scheduled for a facial, and that was canceled once I arrived due to the therapist, not being able to get to work.On another occasion, I had a conflict with a massage appointment for me and my husband. As I became frustrated, I watched the manager, sit there and say nothing and allowed his associates to respond to my questions and frustrations. He never identified himself as the manager until the very end, when I specifically inquired. He was very matter-of-fact, and when I asked who I could speak to above him, he told me I could call corporate, he would not give me his full name or his boss. The managers name is Calvin..
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August 2023 by Stephanie F.
Had an amazing experience would definitely recommend to anyone friends and famil. Management was very nice and helpful, front desk was very welcoming and greeted me with a smile when I walked in and the esthetician was very gentle and informative to all my skin care needs.
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August 2023 by Linda H.
I had been traveling for several days and when I got home my back was aching. I made an appointment with Miyetta in Sun City Massage Envy. after she worked on me my back was so much better. I liked the treatment so much I joined again for 22 months. I'm looking forward to many more treatments from Miyetta.
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August 2023 by Eryn LaLonde
I had an extraordinary experience with Ciara's facial service. She went above and beyond in addressing all my concerns, ensuring every step of the process was tailored to my specific needs. Ciara's professionalism, combined with her attentive and caring demeanor, made for a truly relaxing and transformative experience. Her deep understanding of skincare truly shines through in her work. I left feeling rejuvenated, my skin visibly healthier and brighter. I highly recommend her services to anyone seeking a truly personalized and results-driven facial. Definitely going back!!
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August 2023 by Nat Alaniz
I have had great experiences for the almost two years I’ve been going. My only question is: why can’t they keep aestheticians? Every few sessions I’m told I need to book with someone else.
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July 2023 by Ian Santaella
I’ve been going to this location for a few months and have consistently had Kevin as a massage therapist. He’s excellent at his job and an asset to this company. I love how they do business, which might seem as an odd thing to say but my faith in massage store chains has been severely tampered by the unprofessional staff at MassageLuxe St. Petersburg - a competitor to Massage Envy. I like that this store offers a couple massage therapists who also do cupping therapy which is highly beneficial for muscles to heal. I recommend you consider subscribing to their member plans available.
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July 2023 by Gabriela López
You pay $115 for a 60 min massage and they give you a 50 min hands on massage. Normally you spend 1-2 min undressing/getting dressed again.. not 10 min
