-
February 2024 by DallisTravels
Arrived early morning and was greeted nicely. Dropped my vehicle for service and was surprised to get a call only hours later that the work had been completed. This was my second service appointment with Duane’s. Very pleased with the professionalism and quality of work.
-
January 2024 by Cindy Hummer
Duane’s Dealer Alternative became our alternative to the local dealership that we used exclusively for our two vehicles for years. The staff at Duane’s is professional and attentive, with service provided quickly without the long wait time of dealerships. Our repair costs have been fair, with follow up contact from Duane’s to assure we were having no issues with the work. I must add, the shop and office are amazingly clean and organized! Highly recommend!!
-
January 2024 by James “OldSoldier” Spangler
Recently I had the motor and transmission mounts replaced Duane’s Dealer Alternative and was extremely happy that I chose his shop. The first impression was that the shop was clean, bright, organized and looked very professional. Usually if a shop looks professional it like is professional. The first impression was right — I was greeted by the owner, he was very friendly and fully knowledgeable of the chronic problem areas of a 2014 Jeep Grand Cherokee. The issues were quickly verified and surprisingly the estimate was 1/2 the price of the local Jeep dealer. Unlike the Jeep dealer, the repairs were also completed the same day, and other common Jeep Grand Cherokee mechanical issues were discussed. Fortunately none of them were required at that time, but when that time does come I have found the perfect repair shop to handle them.
-
January 2024 by Ness Lucier
I got some coupons for Duane’s in the mail and thought I’d check them out since my truck needed an oil change and had a service light on. They took such good care of my truck and got her feeling like new again. Straight-forward vehicle checks, service needs/suggestions, and great communication. I’m impressed with their customer service too. What a rare find! Highly recommend!
-
January 2024 by Walter Powell
Recently moved down from NY to the area and needed a place that would really treat my Lexus IS 350 as if it were their own. My car is in great hands when I bring it here. This shop was just that, beyond any dealer experience. Knowledgeable, skilled, honest, attentive, and all around great attitudes. Thanks team.
-
December 2023 by Nancy Rispoli
First time here... I followed mechanic Ryan from his previous shop & I can see why he made the change.Excellent experience here with the staff in every way... courteous, professional customer service & efficiency and a clean & comfortable waiting room. Ryan is not only highly skilled & knowledgeable, but honest. He not only did the job we discussed, but as a kindness he also made sure my bumper was secured at no extra charge until I got to the body shop. He also gave me sound & honest advice as to any major repairs that might come up soon, so that I could decide whether to keep or trade in my vehicle next year. Thank you, Ryan!
-
November 2023 by Sheila Ray
Duane’s is amazing throughout the entire process. The estimate was quick and efficient. The office walked me through the work that was suggested. When I called later in the afternoon to schedule the appointment for the work, they got me in at my convenience. Once the work was complete, Susan was asked me through each of the repairs and actually grabbed parts from the garage to demonstrate what was done. You’ve got a customer for life! Thank you for everything!
-
November 2023 by Michael Barsanti
These guys are great. Rick is so very helpful at the desk. They get the work done quickly, repairs are done right and you are kept aware of everything going on. Much better experience than waiting at the dealer. Never have to wait for an appt.
-
November 2023 by Deloris Dupree
My experience was top rate the staff are courteous and knowledgeable. The diagnosis and the repairs were completed in a timely fashion. A courtesy follow up the next day. I am not from the area, but was recommended by a friend who spoke highly of the facility.
-
November 2023 by Clearwater Beach Bunny
UPDATE to this review: owner Duane called & apologized for his employees not offering to look at my car to find the issue is on why my A/C failed that they installed 3 months ago. Really appreciate the effort he made to resolve my disappointment. They were able to fix my A/C when I returned. I do still wish I was informed about the no guarantee policy if “after market parts” are installed BEFORE the repair when I rec’d original estimate.A repair they did 3 months ago failed & they wouldn’t take the time to look at it. On the original job, they NEVER told me they wouldn’t guarantee the job until AFTER the repair had been completed. I was informed when I picked up my car and paid the bill. Made me feel like they don’t care nor value me as a customer.
-
November 2023 by David Parsons
Outstanding service. Reasonable prices. No trying to sell work or maintenance that is not needed. My car was also washed, plus a nice thank you card was inside the car. Immaculate facilities also. I will get all servicing at Duane’s on my 2017 Lexus ES 350. A neighbor with a Lexus similar to mine referred me to Duane’s.Services: Electrical repair
-
October 2023 by John Leitzke
I recently moved to Safety Harbor and needed a local trustworthy mechanic. Previous owner of my home recommended Duane’s Dealer Alternative. Even though they advertise as experts for Toyota, I took my 2018 Ford Explorer for service. They took care of some fluid changes and my Explorer is running much better now. I will continue to use them for service for both my Explorer and Expedition. Susan was very courteous and helpful. Duane’s team is very professional and does great work. I highly recommend them for your auto service requirements.Services: Transmission
-
October 2023 by Alexandria SP
We live 25 minutes away in St Pete but we travel all the way to Safety Harbor to get serviced with Ryan. He always gives us exceptional service and goes above and beyond for us every single time. We trust him completely with our cars because he is extremely knowledgeable, efficient, straight forward, professional and most importantly, honest.This was our first time going to Duane’s Dealer Alternative and we were immediately greeted by Susan who was very informative and hospitable! Both her and Rick were very warm and welcoming towards everyone who entered the shop as well as over the phone. They were extremely patient and went above and beyond handling all customers concerns from what I’ve witnessed sitting in the waiting area.We got an oil change for my car and it did not take any longer than 30 minutes. Ryan even took the time to clean out my AC tube that was clogged. Rick took great care of us when checking out. It was an overall pleasant experience and we will definitely be back since Ryan is our go-to mechanic.Service: Oil change
-
September 2023 by BARRY Nierengarten
Very fair and honest, great price. I saved hundreds over the dealer. The free loaner car was a great plus. I'll be spreading the word forever. Great job!
-
September 2023 by Bonita Henderson
Duane’s Dealer Alternative is a great place to go for all your vehicle repairs! I’ve very satisfied with the service I received on my 2008 Chrysler Town & Country! There’s no need to shop around, get your vehicle repaired right the first time! You won’t be disappointed, I’m elated! QueenBonitaServices: Exhaust