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November 2023 by CJ Jones
This team is amazing with quick turn around time, excellent communication and technology to keep you aware during your service.
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November 2023 by Jayson Michel
2 weeks ago I gave RPM 5 stars everyone was wonderful and my car was back up and running. Unfortunately my car ended up breaking down again with a similar issue and they are saying they didn’t touch my high pressure fuel pump but there is no way anyone else could have touched it and they replaced my fuel line. I was told by another professional they definitely had to have touch my high pressure fuel pump. Now I’m looking at 2-3k repairs at another shop because nobody wants to take responsibility. So disappointed everyone was really nice there now I have to bite the bullet of a 2-3k repair, I have no car to get to work and I have no clue how I’m gonna pay this bill. What I thought would be a blessing for me finding RPM turned into a nightmare.
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November 2023 by Jennifer Bessent
I made an appointment for an oil change. It did take me a couple of times to get through on the phone as no one answered. But once I arrived for my appointment everyone was super helpful and courteous. The oil change took maybe 30 minutes, they never once tried to sell me all this other stuff. And even gave me a coupon for my service! I will definitely be back for my next service!
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November 2023 by Jane Johnson
I would NOT recommend potential customers to have their car serviced at this RPM location. Their work and service was sloppy and unethical.Recently had my car and my boyfriend’s car serviced around October 5th and 6th. My car included work done with four tires replaced with alignment and replaced rotors/drums with brake service and wiper blade replaced in the back for total of $2,148.Picked up the car next day and felt vibration while driving. Ended up bringing the car back to RPM on October 12th to look into the issue. Turns out the balance was not properly done. Additionally, technician notified us the wiper blades were never replaced and one week later.My boyfriend’s car included work done with the transmission (seal replaced), tires balanced and new rear shocks for total around $1,400. Picked up the car on October 12th and vibration was still present while driving and even worse before having the car serviced at RPM. Turns out the wheels were not balanced.
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November 2023 by DeWayne Gibson
My cousin did me a favor and took my Toyota Prius here to get an oil change. After a few weeks we began to see oil in the driveway. I took it to the dealership and they told me whoever changed the oil last overtightened the drain plug and busted it’s gasket. Thanks RPM!!! Won’t be going here again.
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September 2023 by Dan Okavage
I showed up at RPM on a Friday afternoon around 4:45 and they had me out the door by 5:30 with the plug in my tire. Highly recommend!
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July 2023 by Matt Marrick
My wife called and the splash shield was dragging on her Escape. I knew it was a relatively simple fix but she was 20 minutes from home. She saw RPM and went in and they reattached it for no charge! I don’t expect things for free but that was awesome and we will be coming back to give them some paying business! Thank you RPM!!!
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July 2023 by Nicole Wright
The best customer service! They got my vehicle in and out. The inspection ofmy car was very detailed and explained everything I needed to know. Will definitely come back and recommend!!
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July 2023 by Alain Mannien
Had a low-pressure tire. Stopped by without appointment. They were very helpful and got the issue (nail) fixed within 30 minutes. Excellent customer service!Service: Tires
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June 2023 by Dylan Lynn
Charged me 87.91 for putting on 2 bolts on the exhaust. I negotiated beforehand with one employee down to 60$ and he agreed. When it came time to pay and a different employee checked me out it was back up to the 87.91. I explained to him that the other worker said it was 60$ and he replied with “I don’t pay Uncle Sam” and then attempted to raise the price to 100$. By far the worst I have ever been scammed by an automotive shop.Service: Auto exhaust system repair
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May 2023 by rene hernandez
I used RPM Automotive for the 1st time to have the lower control arms and sway bar links replaced on my Mercedes S550. This is the only time I did not use the Mercedes Dealer for a repair and I must say the service and repair were excellent. RPM completed the repair quickly and correctly. Thank you Seth and all of the RPM staff. I believe I have found a new service and repair shop for my future vehicle maintenance needs.
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May 2023 by Steven Hill
I’ve used them for about 15 years now between here and Jax Beach but over the past 2ish years saw a decrease in friendly service and an increase in prices. Unfortunately today was probably the last straw.Had an 8:30 appointment and after not hearing from them I called at 3, I was told they hadn’t looked at my car yet. When I asked what was the point of me making my appointment the response from the gentleman was “well we’re busy so you can feel free to pick up your car.”I ended up letting them fix it because they acted quickly afterwards but was shocked at the lack of professionalism on the phone call.
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April 2023 by Ali L.
As a single woman, I am so used to guys at places like this trying to upsell me and turn what should have been a minor task into something way more expensive. These guys are nothing like that. They took care of what I needed - very quickly, might I add - and when I came in the next day for a quick additional adjustment, they took care of it in no time, at no cost. These guys are trustworthy and respectful, and I will definitely be using them for everything going forward.
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April 2023 by Stefanie Spencer
My 67 year old mother is driving back to Michigan tomorrow morning. Coincidentally, her drivers side light was out so we stopped at RPM to see if they could replace for her. 3 gentlemen walked out & made her feel super comfortable as they replaced her bulb. They were so kind & even wished her a safe trip back. Will definitely use them for my vehicles in the future. Thank you!!!Service: General repairs & maintenance
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April 2023 by Ashlyn Johnston
Boy is this place a JOKE!! New to the area. Did a quick search for a Pep Boys as I'm familiar with their work. Phone number and address pop up so I call. Say hey, need my brake fluid changed can you squeeze me in. They say we can have it done before end of day. So I drive to the location listed and end up at someone's house by beach walk. I call the number again and the guy says that's not our address and gives me a new one. No apology but whatever. I head to the second provided address. Says RPM on the sign? Weird but ok. I head to the front desk say hey I called, are you guys not a pep boys? He says no. I said your number is listed as pep boys, he shrugged his shoulders, could care less. Frustrating but I look up RPM see reviews are decent and decide to give them a try. Tell him I need air in the tires, and the brake fluid changed. He says ok. Takes the keys. Says we'll call you. It's Friday at 1:00, whole day goes by no call.Saturday at 12:00 get a call say car is ready for pick up. We are mid activities for the day figure we will go by at 4:00. At 4 we head their direction and decide to call first. Business is listed as closed, no one answers the phone when we call to double check. We decide to not go by as it is very out of our way. Sunday they are closed again, Monday we go by at 4:00.Older guy who checked me in Friday hands me my keys said here you go. I say, I haven't paid? He says, we didn't do any work on this vehicle. WHAT?! Three days they had my car and didn't do anything??? Why call me Saturday and say it's ready for pick up?? He said we never got approval to change the brake fluid when we sent it to you. They sent me an invoice via pep boys (again what??) stating what needed to be done but never did it.I specifically requested the brake fluid and air in the tires and expected those things to be done after three days, anything I didn't ask for should require authorization but not what I did ask for. The man who works the desk is disorganized and rude. Very condescending to women, lied multiple times when asked questions (this review can't cover everything). They did NOTHING and didn't bother to call and get my car back to me or get "approval". I will NEVER return and will tell others to avoid this place.Services: Auto maintenance
