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January 2024 by C W
This location never answers the phone. I have been calling for 2 days straight. Different times throughout the day and absolutely no one answered the phone. Is this branch closed? If they are open they are about to loose potential business for their unprofessionalism and neglect. If it’s this hard to reach someone at this branch then it would be impossible to reach them if I were an existing customer with an issue. Truly pathetic
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November 2023 by Christian Cashmir
Terrible experience. The bank does not respond even when I have a fraud claim. Can’t get a hold of anyone. I hope others see this review so they can steer clear and do business with a local bank that actually cares. Moving my accounts out. Can’t deal with the “non” customer service anymore.
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August 2023 by Chip Leger
2 separate drive thru ATMs, and 1 walk up. Fast easy convenient!!!
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July 2023 by Tiannaxo
kenia was very rude and not helpful you can tell they couldn’t wait to leave and had no interest in helping the guests in line.
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May 2023 by New Image Nail Spa
We use this location for our change orders and some other banking needs from time to time. Meghan who works in the front is very nice, professional and knowledgeable. The line can be long on certain days of the week, but that's understandable. We like everyone working there. Keep up the great job! ?
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May 2023 by Sharon Berrio
I aways receive excellent service with BofA. I would liked to give special recognition to Kenia. She was very helpful and patient. Answered all my questions and did not make me feel rushed .Very professional and patient.
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May 2023 by Patty Armstrong
I had a great experience with this branch. Everyone is very nice and very helpful. Meghan was especially helpful with getting everything we needed done today.
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April 2023 by Rachel
Staff has nasty attitudes. We arrived 20 minutes before closing and asked to change the address on my Mom’s account. The teller (Kenia) was very rude and told us she couldn’t help us but we could make an appointment for another day. When I asked why we couldn’t change the address now, she got nasty. We were told that we needed to make an appointment and that the only person that could help was with a client. It was clear that she just wanted us to leave. The staff were discussing their days off and seemed uninterested in helping customers. Bad customer service and reason to change to another bank.
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April 2023 by Gerry Growney
This branch sucks. Long waits for service and there rude. There lucky I gave them one star,Wells Fargo is much better
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March 2023 by Ja Go
Very good attention from all your staff, especially from Miss Hanka and Miss Johana. They achieve what every client requires: solve their requirements
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January 2023 by Rachel Rivera
Staff is completely unhelpful on multiple occasions. We chose to use a different bank after they treated us like CROOKS for trying to cash a student aide disbursement check from Pinellas County School, that was written BY BANK OF AMERICA.
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December 2022 by dana manley
Very poor management, slow service...I asked about opening up one of the other lanes and they said they are non operational. Well if they are non operational then maybe they should make them ATMs. The manager said they had 3 tellers working...there was only one. I think it is time to pick a different bank.
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September 2022 by Kyle Snyder
Arrived at 4:35p on a Monday. Posted hours online and on lobby door state they are open until 5:00p. Doors were locked. Myself plus two other customers were turned away just in the few minutes I was there. Please update your posted hours to reflect when customers are allowed to bank with you.
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August 2022 by Chad E. Grannan, Realtor
14+ years as an Account Holder, Personal, Business, Credit Card, and the level of customer service regarding one singular wire transfer is unacceptable. 21 days to remedy....my money will no longer be held at BOA, ever again.
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August 2022 by Aretha Ford
My experience was the worst yesterday at this institution. After entering the bank I waited for someone, when I was approached he asked how may help you, I explained my problem. Without using a computer he said that FHA hadn't paid them so they hadn't paid me, my problem with this was I am not purchasing a home i was trying understand why they hadn't release my funds when after contacting my financial institution that distributed the check said they had already released the funds to them. He never looked my account are anything, and the things he said sound rehearse
