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February 2024 by Pink Plush Princess
I wish I knew what happened. I used to bring all three of my dogs here and always had a good experience with Melissa. Jojo up front was also amazing.Not sure if they’re still there, but I have called three times in the last three days and received two call backs regarding my dogs records being emailed to me. Every time I spoke to a different person. This morning, THREE DAYS LATER, I receive an email for the WRONG dog. How many people do I need to talk to for them to send the correct dogs records? We will NOT be returning to Bay Moorings as they tend to be overpriced anyway.
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January 2024 by Lori Adkerson
Love this group! All th
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November 2023 by A.D
Top notch- we wouldn't trust our pets with anyone else. The staff are truly exceptional.
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September 2023 by Sara Livingston
The best vet we’ll probably have ever had! The first time I came here I was worried because of a previously experience at another place but they were super welcoming and really seems to care (and I’m pretty sure every person on staff the first day I came with my puppy was fangirling over how cute she was). Everyone is so sweet and my animals love them! We recently moved 40 minutes away and I’ve been looking for a new closer vet but I’m highly considering just making the drive anytime we need to go the the vet. Thank you for being great!!!
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August 2023 by Eliza S.
Awesome vet techs, doctors, and front desk. So caring, helpful, and loving to my dog.
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July 2023 by Eric Formico
Now you wait outside. Scheduled the first appointment of the morning at 8AM due to my busy schedule. Arrived early and checked in online. I was the only one there. Sat for 15 minutes before I left. The last time I was in, they were running late as well. No regard for their clients time. I’ve been going for 5 years. Time to find a new place.
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June 2023 by Fabi G.
Staff is amazing and vet truly cares for our fur babies! Even when my dog doesn't cooperate they are very patient!
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June 2023 by Kim Lathrop
My first time ever going there with my cat Zen, they took me the day I called which is unheard of back in Massachusetts. They were kind of friendly and listened intentively to my cat's history and what his new symptoms were. They were prompt on time to come out and get Zen from the car. I highly recommend this hospital for animals.
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June 2023 by Rob Moody
Bay Moorings has the most amazing staff. Everyone is super caring and very knowledgeable. It’s also run extremely well with appts on time every time I have gone. They have also been very accommodating with emergency/last minute visits.
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May 2023 by Andie Eaton
If you care about your furry family members then DO NOT bring them here. Multiple issues have proven that they do not care about my sweet senior dog. The most recent being that they refused to email his medical records to me and said they would need 24 hours to mail them to my address. They arrived two weeks later requiring a signature and now have to be picked up at the post office- pics provided below. Prior to this incident - my new vet called during business hours to request the records but their negligent staff did not answer the phone. My dog had multiple tests done a few weeks prior that the vet wanted to see. We unfortunately had to do the exam without any prior records from this past year when I rescued him. The office is in walking distance to my home so in the past I had suggested to my fiancé to bring our other dog but now we both refuse to support this business. Now we drive 30 mins to a vet our friends highly recommended and are happy to do so because they care about our pets like their own.
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March 2023 by K B
I am still very sad and disheartened that when I was trying to adopt they were contacted by several rescues and they told them they did not have information on me or my dog I took there for years so no one would let me adopt a new baby. I finally did get a new pup and was told at front desk they had lost all my records due to a computer glitch or change. Someone should have reached out to me since rescues obviously were calling them to ask about my history.
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January 2023 by D D
2 hour lunch every day?!?! if you're going to be closed from 12-2 every day for your epic lunch, please have your hours reflect that. That is the longest lunch break I have ever heard of. I can't believe you don't have someone take a different lunch schedule so they can answer the phones. My dog needs a major surgery and they just lost out on a ton of money because we found another place that didn't take a two hour lunch. I guess during that massive time span it was easy to find another eye vet with better reviews. After reading this place's reviews, maybe it was a blessing in disguise. Enjoy your lunch.
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October 2022 by Robin Owens
Dr.DeStefano and the staff at Bay Moorings Animal Hospital are so wonderful. The front desk people are so nice and helpful.I can’t say enough GREAT things about Dr.DeStefano she is truly amazing with our 3 babies. She has patients of a Saint.Thank you for all you do we are so glad we found such a great and safe place to bring our pups.
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October 2022 by Sherri Mancuso
My cats first were here last year and I was satisfied. However, this year was completely different. This year the goal was getting as much money out of me as possible, while being rough with them. My cats were taken to a separate area for vaccines and bloodwork this was not usual practice in my old vets office. When they had been taken and the girl brought them she said one hada pressure bandage due to an air bubble and the other might have bruises. She said it matter of factly. When we arrived home 10 mins later my boys were scared of us and hiding. The next day they slept close to each other and were still withdrawn. I will be taking my boys back to their former vet in Tampa. This place will never see my cats again.
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August 2022 by Kellie Flynn
Can’t say enough nice things. The staff especially the front desk was amazing and super helpful. I didn’t feel pressured or shamed into getting anything that wasn’t in my budget which I really appreciated. The doctor was so sweet, could tell she loved her job. My dog was super comfortable and happy the whole time. Just a great place !
