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September 2023 by Derek Snider
I bought a used car from Hannah at Bert Smith Subaru. I had some issues immediately after purchasing and the team made it right by helping repair the issues with the car even when they had no obligation to do so. The buying process was easy and quick, and I would recommend this business to anyone looking for a new or used car.
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September 2023 by Jeff Newcomb
My daughter and I have been in search of a new family car. We looked to Subaru due to it's high quality ratings on safety; especially in today's "highway of life." Danger around every corner.We went to Bert Smith due to the excellent reviews on google. We were introduced to Steve C by the Manager and what a blessing from the beginning. Steve listened to what our needs were and took the time to show us and share with us different makes and models and what may be the best for us, according to our requests. We test drove several vehicles. He was very knowledgeable about every vehicle, in and out. He didn't miss a beat. He was very patient with us and answered every question we had. This is one of the easiest purchases I have made with a dealership. From the beginning of the process to the end, I was treated with much respect and courtesy. I thank Steve for making it such a flawless experience. Steve is great at what he does. He is a people person and it shows. He is willing to go above and beyond. I will send any family and friends to see Steve at Bert Smith Subaru with no hesitation. We love our new Subaru and will now be Subaru owners for life! Thank you Steve, and may God bless you abundantly.
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August 2023 by dylan richards
After thinking my car was going to be a total lose, my guy Brandon in the Subaru service department was amazing. Kept me updated saved money were we could and in the end car is better then ever has been. Thanks to all who worked on my car there at Bert smith subaru
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August 2023 by Kassondra Baldwin
I stopped in at the Bert Smith Subaru dealership looking for a brand new car. I was greeted by Steve C from their sales department and after talking for a few minutes about what I was looking for we hopped in a Subaru forester and I fell in love with the car.I told him a price point that I was wanting and he pulled a few reports to make it happen. He was willing to go above and beyond to get me what I wanted. He took his time explained EVERYTHING TO ME, several times and let me test drive it twice. Steve is such an easy going salesman and I didn’t feel pressured at all to make a decision that day. I came back 3 days later to make a deal on a car that he had to trade with another dealership for the color I wanted. He showed me the breakdown of everything that was included with the price, took the time to go over every button in the car, showed me exactly how it works and even after the sale he said to call him anytime if I have questions about the car. He’s one of the best and I truly appreciate him for helping me find a new vehicle that suited me.
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August 2023 by Michael Scarselli
What a professional atmosphere, the car was processed unbelievably fast . Best shopping experience ive had . Ive been looking for a car for 4 days and this place was the only place i could actually take my business! If the car dies before i do , i will go back for another!
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August 2023 by Thom Boles
My wife and I decided to drop into Bert Smith to “look at cars”. It was our first stop in the quest to buy a second car and, on the recommendation of a friend, were advised to look at Subaru. We were greeted by Steve C. from the sales department and after a brief discussion about the ideal vehicle we were reviewing their selection of used cars with keys in hand.After about 45 minutes in as we were narrowing down our selection of their used vehicles he showed us a couple “new” vehicles that also met our needs and target price range so we began the process to purchase our NEW 2023 Forester Premium. Financing took all of about 20 minutes and we were driving home about an hour after making the decision to buy the car!We joke that we need to stop saying “We’re not buying a car today” because it’s usually not true! If you are looking for a Subaru this is the place to go!
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August 2023 by Shannon Lessig
After walking multiple lots, I contacted Bert Smith and Jen in sales confirmed they had what I was looking for available. As soon as I got there, they had the car up front waiting for me to test drive. She really made this process a breeze for me. I am so grateful for her kindness, patience and her professionalism. I would recommend her and Bert smith Subaru to anyone. I am thrilled with my purchase, thanks so much Jen, Lance sales manager and Preston in finance!
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August 2023 by Scott Herbert
Had a severe battery drain in my 2019 Forester Sport. With only 17K on the SUV, I was not a happy Subi owner. Brian Morrison is the guy you want in service department! He handled my frustration with calm and focused determination to solve the problem. And so they did! Tracing the drain to my tailgate "push to open" button, which was stuck in the "push on" position. Excellent detective work on an elusive drain that could have been anywhere in the electrical system. The cost was very reasonable to repair after several hours to diagnose. I will never hesitate to take my Forester to Brian. A caring and focused Subaru Service Advisor. And oh yeah, they shuttled me home during diagnosis and picked me up when it was done ?
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July 2023 by Margaret Ingham
So glad we made the drive out to this dealership! Steven was so helpful with us and worked hard to make sure we were comfortable with our purchase. We had been dealing with some difficult salesmen from other dealerships but Steven went above and beyond. Made the process super easy and like I said, we are so happy we chose Bert Smith.
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July 2023 by Haley 17Nicole
Had a great experience for an oil change and a battery leaking in my car. Was able to get scheduled with in a day. Brandon the service was very nice and helpful and was not pushy when I told them i had a warranty at my battery elsewhere. The ladies checking me in were nice as well even though it was busy!
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July 2023 by Jim Roebuck
Shannon was the most informed sales person we've dealt with in a long time. Met her at the SE Guide dogs fundraiser and followed up when we were ready to buy. She did an excellent job!!! Friendly, informed, and damn Cute to Boot...?
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June 2023 by Lilith VonSchtupp
I went to the local Subaru dealer just to look at what they had. I wasn't sure what I wanted, but I know I wanted sharing safer than the Jeep I was driving.I ended up taking to salesperson Spencer Guy and he was great! By the time we were done, I was confident that buying a new Subaru was the best option.They were great with my trade in and I ended up with a wonderful vehicle. My husband was impressed in the car so much I expect we will be getting another.Thank you for a wonderful experience. I highly recommend this dealership***Update****My husband liked my car so much he went and bought a WRX! We are now a Subaru family. What a great experience with the second purchase.I would advise this dealership and it's employees as they were all terrific.
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June 2023 by Dario Negrini
Just bought a car at Bert Smith Subaru and Steve Colman was my sales guy. He was really excellent. He went out of his way to make sure everything was quickly handled throughout the whole process. The dealership as a whole was great and I’m really happy with my purchase
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June 2023 by Kiara Alvarez
I just got my Subaru Legacy, I love it! Hannah was great, she was so patient with me while I asked her to see multiple cars and she helped me get the best deal! I couldn’t be happier with my experience at Bert Smith, I highly recommend Hannah she was so great and I didn’t feel any pressure from her at all.
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May 2023 by Brinson McBride
Spencer was fantastic and had great communication and is overall just a genuinely solid guy. Was very straightforward and helpful- and didn't waste my time with a lot of common dealership antics. And shout out to Bert Smith Subaru as a whole for not marking up the vehicles as of late. Keep up the good work