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September 2023 by Maria Pennington
We came in to get our son a suit for home coming. Frank Simpson, the department manager, was patient with our 14 year old and spent over a hour working with him until he found exactly the suit he wanted. We can’t say enough good things about Frank!
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August 2023 by Natalie White
My husband and I went shopping for a suit. We found one we thought we liked but Frank found one that fit my husband much better and one we hadn’t even looked it. Frank was by himself in the department helping 2 other people at the time. We had to wait a few minutes for him to finish up those sales before he came back to draw the alteration markings. He also helped pick out a button up shirt and pocket square.After a horrible experience at mens warehouse right before coming here, we didn’t even care about having to wait. We had a great experience and will definitely be back! Thanks Frank for your help!!Also- someone find him some help at least to ring people up, especially on the weekend. He was helping probably 2 more people while he was with us.
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July 2023 by Adam Favre
Too bad you all don't open at a reasonable time. Is the place being a "walking mall" the cause of not being busy until noon or are you not busy til noon because you and other stores don't open until 11?
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July 2023 by Roc
Felt very uncomfortable when I was shopping, a worker followed me through two sections and was walking passed the dressing rooms when I walked out. I had 4 items I was trying on and put two on the rack outside the dressing rooms, a manager or supervisor was by the door and asked me to show him the two items I didn’t fit and I told him I put them on the rack and then he asked me to show him because “he’s the one who had to put it back” but the racks where already full?? They have a good selection just very odd workers and there was only one other customer
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May 2023 by Jonathan Fudge
I tried to shop here 2 times today. Once on my way into the mall and again on my way out.The first time I didn't find anyone in the men's section to help. So, I moved on to complete my other shopping.Returning another hour or so later, I attempted to help myself and to find things on my own. The doors of the rooms to try on clothes were locked and I had to walk around to find someone to open them.After discovering the 2 items did not fit, I attempted to find the same staff member (or another) to help with finding something in my size and possibly in another brand.I'm used to wearing 34x30, but this particular brand felt more like a 32x34. So, I wanted to ask if they knew which brands ran big or small in different areas.I already do not like shopping. So, when I go, I just want to go in and buy what I need and leave. To not have help essentially 3 different time where I actively was searching and couldn't find anyone was upsetting.Next stop is JC Penny's. Hopefully they will have better customer service and someone who can help me.I only assume Dillard's gets most of their money from women as there were staff in those areas on the way out, but there was next to no one in the men's areas.Just one more experience to reinforce, as a male, what I dislike about shopping...Writing this so I remember not to go back to this location.
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May 2023 by Melissa Grolley
We always have a wonderful experience to find an amazing dress for a special occasion here!
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April 2023 by Bev
This is a nice Dillard's; great shoe department. Not a skirt in the entire store.
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April 2023 by Mark J
This store has an incredible men's department and I am talking about the professional staff. These men can see you walking up and already know what clothes or sport coats will fit you best. Also, they have a great selection of perfumes. Definitely give them a chance!
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February 2023 by Armand Taddeo
After shopping in another department store in the mall and getting zero service, we stopped in Dillard's where Christine in ' men's clothes' couldn't have been more helpful finding me exactly (shirt color, size) what I was looking for. Dillard's is lucky to have her!
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February 2023 by Alex Jenkins
Ana from the jewelry department was so helpful in helping me find a nice chain for my pendant. Great customer service and price :)
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February 2023 by David Newby
Was trying to buy shoes and received the worst customer service I think I have ever had at a department store. Howard was condescending and acted as if my efforts to purchase shoes were an inconvenience to him from the moment I arrived. I will not return.
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January 2023 by Trish W
My sister and I went shopping st Dillard's. I use a scooter to get around. I can walk but not far so I use the scooter. I went to restroom but found two doors that I would have to push open. The doors weren't automatic. I managed to get in, the stall was fine. When I finished, I realized I wouldn't be able to get out of restrooms. I had to call my sister to come and get me out of restroom.I talked to a manager. She said that she would send information to corporate. So, if you are handicapped and shopping at dillards better have a partner to. Assist.
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January 2023 by Karen Pelosi
I was just passing through the store to get to Lids. I don't shop at Dillard's any more, too overpriced .
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January 2023 by Catherine Chi
Today I went in with my son and was looking for some ralph lauren clothes. The cashier was so nice to me and my son and such a sweet lady. Also the store is very clean and the staff look well groom polite. Nice service. Also I get bras here and the staff always help me!
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December 2022 by S F
This is the most ghetto, unprofessional department store I have ever entered. The customer service was non existent. I spoke with 6 different employees and each were very rude and unprofessional. Nobody wanted to help and nobody wanted to work. It was a disgrace to the company as a whole. It’s important to note, each employee I spoke with were free, they were not busy and yet nobody cared to assist.
