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September 2025 by Jahmar Beauty Bar
I always go to this store because it’s the closest to my home but I must say they have the worst customer service ever. I purchased a shoes and ended up getting 2 different sizes and 2 different colors. By the time I noticed I had already disposed of the box. When I got went to the store the manager told me I had to take the shoe I did not want because that’s the shoe box I got. So I had to pay for their mistake…. Now I am stuck with a shoe I did not want to begin with…
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April 2025 by Shaniya Joe
Horrible customer service !
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December 2024 by Desire Love
What’s the point of posting holiday hours if they are incorrect ? Just take the paper down atp. this is my 2nd time coming to shop and every time I’ve had to wait (hours) because the hours posted was incorrect I called they said these are holiday hours 🤣 well maam according to holiday store hours today is 12/21/24 a holiday hour and you guys should be open at 10. No they open at 11, definitely taking my funds else where
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December 2024 by Ellen Frinks
Horrible customer service! I started my Christmas shopping in October and when i went to wrap my gifts I noticed that shoes were the wrong size. I had my receipt but I was 7 days past the return policy, so they refused to switch the shoes for the correct size. The shoes that they still carry in the store for the same purchase price, I justed needed the correct size. It was more upsetting because I asked for a 5.5 in women's and was sold a 5.5 Youth which was not comparable size. The staff was unwilling to provide a resolution. I called the customer service number she provided and have not received a call back from the central office. Unfortunately, I did not proceed with my clothing purchase due to this poor customer service. As a business they missed out on a $2500.00 sale because they were unwilling to do an even exchange on $65 shoes. Bad business.
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October 2024 by Amira Reed
Terrible service. I have walked in the door and they have ignored me, there were 5 sales people and not even one person said hi.
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May 2024 by Trina Johnson
Best prices in town
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March 2023 by TAMMY
My sales associate was QUE she was very friendly and answered all of my questions and knowledgeable about the type of shoe and if it would work well for a 4 year old with wide feet and for it to not leave blisters or hurt his feet after wearing them all day at daycare! Definitely will be coming back to shop here!-
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January 2023 by Ashley Mays
Does not follow posted store hours. Close at random times. You have to ask for assistance when store employees are just walking around. Horrible customer service. Do not order anything and have it sent to the store. The employees try and give you a hard time. Shipping fees are way too pricey. Shop on Nike, foot locker, JD sports, or champs for your dope sneakers!!
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June 2022 by Nico Hadad
Absolutely horrible. Refused to sell me a pair of shoes because I did not use my government name instead used nick name but still had the name on my id. Horrible customer service. Don’t recommend.
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December 2021 by Aissa Doll
Terrible service, I don’t k is if they’re in the back screwing or smoking but they locked the doors in the middle of the day leaving MULTIPLE customers confused… the hours are clearly posted on the doors and the doors are locked outside of those hours 2 days before a Christmas holiday… yeah great job with sales for the day guys
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November 2021 by Jermaine Mitchell
As a person who works in retail, their employees need a training in customer service. I support this business a lot , however on yesterday I wanted to walk out but my son needed some shoes. As I walked in , I notice I’m the only one on the store and there are 2 employees in the back just talking. ( a young lady and young man) As I walk closer to the back to check out the kids shoes, I’m literally maybe 10 feet away from them and get no words. I maybe check out the shoes for literally 5 minutes without getting no response. No hello, no welcome to DTLR, no let me know if you need help. No nothing. But they keep on talking. As I finally pick up the shoe I wanted, I felt like I was being wrong to interrupt their conversation by asking them could I get that particular shoe in the size I wanted. And turns out, the person that ended up checking me out was way in the back and those 2 still kept talking. Now, I’m definitely not a hard person to please and don’t go out my way to bash companies, but this was definitely bad customer services. At least greet your customers, even if you are busy, which they weren’t but next time I guess I will have to go to Hibbett!
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November 2021 by Tasha Williams
We call the store earlier in the day and asked if they could hold a pair of new Jordan's for us until I got off at 7 and was told yes. A man was in the store and paid the cashier money to buy all of the Jordan's including the pair I asked if they can hold. I think its not good customer service if you allow your employees to take money to go in their pocket so another customer can buy something only to go on Facebook to sell the shoes for $60 more a pair. Some of us hard workers and its unfair that people like me have to suffer because the store allows this. I will be contacting cooperate office and I hope rules are changed and employees are not allow to take side money, so one individual can make a profit. Very discussed!!
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April 2021 by Prince Charmings
Love their ethika selection
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February 2021 by Mr. McCants
Great deals on shoes an the employees are awesome
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February 2021 by Wendy Airline
Best place ever
