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December 2023 by Brandon Figge
STAY AWAY. They’ll break all your furniture, guide you to their insurance claim process that’s non-responsive, and take your money while they stand around waiting for English to other language translations. So frustrating. Pay extra for the peace of mind elsewhere! Their customer service just pushes you to emailing people that don’t respond…ZERO Stars! ?STAY AWAY!
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December 2023 by Julia Cury
I would give 0 stars if I could. My mother and I had a move with Expedient, they sent an email confirming it the day before. The day of the move, they completely GHOSTED us. No text, no call, no email and we tried to reach out multiple times. We were left without movers and had to rush to find an emergency arrangement last minute. It was absolutely awful and they never reached out to us afterward, either. If you actually want your move to happen, I do not recommend this highly unprofessional and dishonest moving company.
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December 2023 by Kim Price
This should actually be ZERO stars - unless you want a company whose motto is " we did our part, we moved you as requested - too bad your furniture was damaged in the process, your fault for not checking closer." Filed a claim with the company immediately after the move and to this day have not had a response. BEWARE - would never recommend this company, don't let the 97% customer satisfaction fool you.
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December 2023 by Shari Lynn
Never showed up for a move that was planned well in advance. Waited all day and they kept saying they’d let me know when they were on the way. Can’t believe I sat there the entire day and night waiting and counting on them to show up. They never called to apologize or make other arrangements with me. Had to hire other movers the next day. This company shouldn’t be in business.
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November 2023 by MacLady Debbie Gardner
Hired Expedient Movers recently and the two guys were great. The biggest negative for us was the very old, ugly truck. We expected they would arrive in the trucks shown on the website that looks professional. It was quite embarrassing to have such a dirty old truck in our driveway. For this reason, we would not use them again.
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October 2023 by Sabi Lew
False advertising, they claim there's a special but it only saves you $30.I'm not even moving a whole apartment or house just three or four large items and they want to charge almost $400.
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October 2023 by Lopassmore
I recently had the pleasure of using Expedient Moving Company for the second time, and I must say, they continue to impress me beyond expectations. I wholeheartedly rate them a perfect 10 for their exceptional service.One of the standout aspects of my experience was Scot's remarkable customer service. From the moment I made the initial inquiry to the completion of the move, Scot's professionalism and dedication were evident. He went above and beyond to ensure that all my questions were answered and that I felt confident in the moving process.Luis, the team leader, showcased remarkable leadership skills during the entire operation. His attention to detail and careful handling of my belongings and items were truly commendable. It's reassuring to have someone like Luis overseeing the process, ensuring that everything is handled.They have certainly earned my trust and loyalty, and I won't hesitate to choose them for any future moves.
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August 2023 by Scott
Never use this company. I had scheduled a move into my new home three weeks out. After waiting an hour I received a text that one of their trucks was down and they could “get to me” 5-7 hours later. They never showed and never called. The worst experience you can have!
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August 2023 by Devi Chang
Wish I could rate this service as disgusting. I booked with them weeks ago for my move. It was supposed to be today. No one showed up…. I really think these people are con artists. Secure your cc info with no intention to move you. Do not use them.
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August 2023 by Harper Blair
Julliano and Cornelius were my movers. They were extremely professional, and they worked fast. I had a delay come up with entering my new apartment right as they were ready to bring my things over, and I would have been delayed several hours and had to pay an exorbitant amount of money for them to wait. They offered to do another job across town just moving one item, and they would pause my time and then come back when I was ready. It was extremely generous and took all the weight off my shoulders, and made an incredibly stressful situation bearable. They came back just as I was ready and had everything moved upstairs within an hour. I couldn’t be happier with my service and I’ve recommended them to everyone I know.
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July 2023 by Nicole Leftenant
Movers arrived 1.5 hours late, rushed through the job, broke a piece of my furniture, then confiscated it (claiming it would be repaired). I didn’t want it repaired, but I wasn’t given reimbursement as an option. I was not asked to sign a claim form…for reimbursement. It has been 3 weeks and I have not been reimbursed, nor has any repaired furniture been provided to me. Movers hung up when we attempted to call and ignored my emails requesting to file a reimbursement claim.I would like for the company to REPLACE (not repair) my broken piece of furniture. By law, moving companies are supposed to reimburse for damages caused by their negligence. I’m trying to work with them to resolve this matter, but they refuse to respond to me.
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July 2023 by Yvette Renee J.
If I could give zero stars I would. Do not use this company. Not only is their customer service disrespectful (they hung up on me several times) but the workers are unfriendly and rude. I spent 20 minutes outside of my apartment in a LOUD argument with one of the movers who threatened to unload my furniture and put it back in the apartment. The move took "three hours" only because of the time spent arguing--they will deliberately run up the clock.
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July 2023 by Diane Beckett
The movers were very good with my furniture. It was going to storage & not alot of space to work with but it fit in safely. I did have some antiques so they handled those carefully. They did arrive later than expected but it rained during a previous job, so that was the delay. They worked quickly to help save time.
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June 2023 by Jordan Williams
I am extremely disappointed in my recent move. I’ve used them in the past & even shared their information with friends and family. A little over a week ago, I hired movers to move my belongings into a storage unit. One item was left in the elevator of my previous building & the crew had to go back and get it. Then a few days later I receive a call that a $300 kitchen appliance was left on the truck. I tried to get a plan in place for the delivery of the item & nothing was being done. I asked for a resolution because this was an oversight on their part and was hung up on. Extremely disappointed in the lack of resolution and poor customer service. I’ve contacted the office for multiple days via phone, text & email and have not gotten a reply. This is unacceptable. Would not recommend.
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June 2023 by Dana Psomas
We used the Orlando office and worked with Julius who was a really great guy. Julius and his team took great care with our property and completed everything in a timely manner. Professional and courteous which we appreciated.
