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March 2024 by Angela Saffle
First of all Having to talk to anyone on the phone is not enjoyable. After pre-booking a unit on the Internet, I received a phone call and really enjoyed talking with Gayle. She acted like she was a co-owner in the company and was more invested in my needs and being thorough about my happinesss and concerns prior to an agreement in booking. Gayle was pleasant and friendly but also made sure I was aware of policies and regulations pertaining to my unit. I appreciated her recognizing my concerns and for that reason I will probably never go anywhere else. I will also tell other people in the area about extra space storage because a lot of people have shady units near here that would be much happier in a clean comfortable environment.
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March 2024 by Karen Brinkos
This was our first visit and experience with Extra Space Storage. Gail was friendly, informative and helpful.She also gave us a follow up call to see if we were ready to rent a space.
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January 2024 by Kristi Roberts
I stopped in to get a unit and the staff on duty was very professional, polite and courteous. He assisted me in finding my unit and explained the terms of the agreement in detail. The facility is clean and well lit. Thanks, DJ!
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December 2023 by Kevin Newsome
The staff at Extra Space Storage have been great from the first day. The storage space building is clean and safe and access for us is very good.
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December 2023 by Richard Thibodeau
Just remember...you ASKED for this review so I am NOT going to hold back and will only speak the truth. I was being assisted by Dijuana the store mgr and we were being rudely interrupted while she was attempting to complete my rental agreement. I paid via my Chase bank debit card in the amount of $108.28 minus the locking mechanism....I was going to pay for that separately. I inserted my card and the transaction never completed but MY bank showed the debit was pending and funds were already removed. I ultimately had my rental unit paid for by a siblings credit card and am NOW filing a dispute to get the $108.28 back into my acct.NOT A GOOD WAY TO START OUT A RELATIONSHIP WITH A NEW CLIENT.REALLY UNHAPPY & NOT SATISFIED BECAUSE I AM WITHOUT MONEY UNTIL THIS GETS RESOLVED.
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December 2023 by Debbie Lanning
Extra Space Storage and Pasadena should actually be 10 stars! Beautiful, spotless, well lit safe building all indoors. Customer Service is 10 stars as well. Everyone that works there goes out of their way to be helpful to answer questions. It’s unbelievable. I have had bad experiences with public storage, and now I just feel like I’m in heaven.
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November 2023 by Angela Pless-Rae
Convenient, amd close are a huge plus...but the Manager and staff in South Pasadena cannot be beat. Tbey are the kindest group. Since I am there so ofyen they feel like family
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October 2023 by marc rubin
The staff is very professional and helpful. The location manager treats the facility and the customers like family.The company is another story. The internet rates they give you are for a short time. They then indiscriminately raised my rate almost 100%. They say they sent a notice but I only saw it on my credit card statement. The only way to ensure the advertised rate is to prepay for as long as you plan to be there. Otherwise be prepared to pay way more or get down there and move your stuff out.
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October 2023 by Kim Dowdy
While the facility is nice, clean and safe, they raise their monthly rates exponentially without warning! When I first rented my 5X10 unit, it was roughly $79/month. Now 3 years later they have increased it so my monthly rent is $289/month. It went from $179 to $289 in one year! I can't believe they want to maintain good customers with rate increases like this. That is a ridiculous increase and nothing has changed. I would not recommend it based on their arbitrary rate increases which I am hearing has affected many people.
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October 2023 by Eric Chavez
I rented it today online. I received an email and text confirming my lease. Luwanna called me to welcome me and asked me to stop by the office to pick up keys. She walked me back there to ensure it was okay to my liking. It was and I am happy with the lease.
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September 2023 by Sara Q.
It was such an easy process. The on-site team is fantastic. Super helpful!! Thank you DeJuna for the tour, explanation of services and being so welcoming. I am glad that I made the right choice for my storage needs.
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September 2023 by Jess Yardy
Today I got the pleasure of meeting Maunakea C at the S Pasadena location and she was so sweet and beyond helpful. After explaining what I was looking for, she went above and beyond to help me find the perfect unit. The units at the S Pasadena location are extremely nice, affordable, have good move-in specials, and are by far some of the nicest storage units I have ever seen. Thank Maunakea for the amazing customer service and helping me find the best suited unit. I can't recommend Extra Space Storage enough.
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August 2023 by lou s
Djuna Herod is the manager at my location and she is absolutely amazing. She listens to your needs and provides you with the very best service. She is smart and has a great personality. She genuinely wants to help people with their storage needs and has tremendous experience in this field. She is a can do person!Lou S.
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August 2023 by Cheryl Lane
Awesome , DJ ...is the best she took care of all my needs and was very helpful... The units perfect ... Everything was clean and organized. I'm very happy I chose this storage place called "Extra Space Storage"
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August 2023 by Design Chick
Both Kelly and Dave were super helpful! I was able to visit the unit in advance to check the size. It was very easy and painless to get started. And Dave even helped me lift out something after my movers put it way up top (I'm too short and wimpy to reach it). The ease of access getting in and out (til 10pm) is great also. Very friendly and helpful!
