Five Below is a value retailer offering a wide variety of trend-right products across categories like Style, Tech, Candy, and Sports, with most items priced between $1 and $5. The store provides an experience filled with unlimited possibilities for tweens, teens, and beyond. Customer experiences at the store can vary. Many employees receive high praise for going way beyond the call of duty, demonstrating exceptional kindness and professionalism. In one instance, an employee helped a customer in a hurry by personally ensuring they received their purchase. Another employee was noted for being nice, professional, and knowledgeable about the merchandise, providing excellent service over the phone and enabling a quick pickup. However, some visits present challenges. The store can sometimes be a mess with disorganized shelves. The checkout process is a frequent concern, with reports of only one cashier working, all self-checkout lines being shut down, or only a single self-checkout available. This can cause long wait times. Some customers also find it uncomfortable that an employee needs to assist at self-checkout without clear signage on when to begin scanning. There is a perception that prices are continually increasing, though many still find decent deals.
