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February 2024 by Griffin b.
I was able to meet both owners, both of which personally helped to take care of what I needed. I needed a ring refurbished and it was done free of charge. the customer service, friendliness, quality of work, and generosity are why I choose to support small businesses like this. I highly recommend Golden Sails and will be back when I am ready to do anything jewelry related.
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January 2024 by Jessica K.
as a returning customer, leaving a second review- repair quality= awful customer service= awful Dropped off jewelry to be repaired for a second time, this company has had my jewelry over a month I called for an updated and there was no apology or remorse or even an explanation on why it has taken so long.. I am leaving the country and will pick up to have it repaired somewhere else. her response was as if I am inconveniencing her. I do not recommend. -especially if you are of any race other an Caucasian :)
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November 2023 by Marina M.
I was shocked by low quality of repair work; absolute unwillingness to solve problem with customer or correct bad job performed. They quoted $50 for repair, that I found very high. How I was "surprised", when I was charged almost twice more, when I came to pick up my jewelry! Their repair immediately failed ! I brought it back next day. NO apology, no compassion, no repair.
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November 2023 by Geri H.
I first came across Golden Sails Jewelers while in need of an appraisal for my wedding and engagement rings. I loved the unique building! Ryan, (the co-owner with his lovely wife) did the appraisal for us. He was very knowledgeable and professional. I couldn't help but notice this store had the most beautiful and unique jewelry selection of any place I'd been. It's a family owned business, so I got to meet everyone and they made made me feel welcome. When I needed a gift for my granddaughter's graduation, I knew where to go. When the worst thing happened and I lost my wedding rings, I was a mess and waiting months before facing they weren't going to show up. I went back to Golden Sails and met Nic, who is as compassionate as she is knowledgeable. She was extremely helpful with everything from dealing with the insurance company to helping me design a new ring, and tracking down the unusual side diamonds. Everyone went above and beyond for us, and pretty much held my hand through the process. The other day I picked up my new rings. More beautiful than I thought possible. I highly recommend Golden Sails Jewelers!
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October 2023 by Teresa Fitzpatrick
Top notch customer service. I know nothing about jewelry and they were very patient and thoroughly answered all my questions. I know several other customers and their custom made rings were amazing. I love mine.
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September 2023 by Steven Dr
The woman who helped me and my wife was Nikiea. She was wonderful. Very pleasant , and put a lot of effort into trying to match links to a gold chain.that I had.More businesses should have people like her working for them.After all, the person you see first sets the tone for the store.Thank you, Niliea!
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September 2023 by Bobbie McCartney
What a “gem” of a find! Wonderfully refreshing inventory of quality pieces at a reasonable price, including a nice assortment of whimsical beach related pieces. My sister and I each bought a pair of earrings and matching necklace which we receive compliments on every time we wear them. I’m already planning a return trip!
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August 2023 by Deborah LeMarbre
My husband and I have been clients of Suzanne, Ryan and Chad for years. We never go anywhere else for our jewelry. They take great care of you and are the most genuine people. Honest and Kind. Would not trust my jewelry to anyone else. Always great prices and Ryan does beautiful custom work as well. You will not be disappointed. They treat each and every person that comes in the door like family. You can have complete confidence in the them. Dont hesitate, stop by today.
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July 2023 by Morgan O.
Everyone is nice, non pushy to purchase and stayed in budget. They also gave me a great deal and i got the jewelry piece of exactly what I wanted
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May 2023 by Amanda Zapotosky
The top of my engagement ring from a chain jeweler broke, and when I couldn’t find the top piece, I decided to have the diamonds from the band reset into a new band along with a new engagement ring. I brought it into Golden Sails, and they did an AMAZING job. They are incredibly responsive, kind, and are truly artists. I am so happy with my rings, and will always choose them in the future.
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May 2023 by Libby Miller
The best jewelry store in the Bay Area! Staff has gone above and beyond to help me get the perfect graduation gift and repair other jewelry. Service and items are top notch. I’d been looking for a very specific pendant for 5 months and found exactly what I needed here.
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May 2023 by Cheryl OKane-Rawson
I brought a family heirloom diamond to Golden Sails to be removed from one setting and reset into the original setting. All of the items were cleaned, polished and magnificent.They also provided an appraisal of the stone.Golden Sails exceeded our expectations.
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April 2023 by Whitney Kepler
Golden Sails always does great work, I've never had a bad experience. They're really knowledgeable about all of their stock and the owners love to discuss jewelry or help you with any custom orders.
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April 2023 by Olga Shahan
The best customer service! The owners spent quiet awhile to help me find what I was looking for.They have different catalogs where you can see photos with exact jewelry size/shape. I was able to find earrings very close to the ones I lost. The shipping took only a few days, I am happy I found this place. Great family business and awesome jewelry selection. I will definitely be back for more. Highly recommend their services.
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April 2023 by Trina A
What a hidden gem of a store and such beautiful souls that own it. From the moment we walked in we we're welcomed like they knew us for years. The two lady's I spoke with we're friendly and so helpful. I had a ring that I came in to problems on getting it sized and finding a band to match it. So I had an online jeweler custom make me a ring mount and band that matches. When I got the ring, because the stone was moldavite, no jeweler wanted to risk taking it off the old band and placing it on the new one. Finally, I came across this store and I'm so glad I did! They took on the challenge and the prices were far better than the other stores. The ring is so beautiful now and I absolutely love it. I WILL BE COMING BACK TO THIS PLACE!!! Thank you so much Gold Sails. ?