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March 2024 by Jacqueline Dlouhy
The agent, Tracy, was very knowledgeable and helpful. Made the experience pleasant and explained everything clearly.
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October 2023 by Samantha Jocelyn
I wish I could give this place a negative star rating! In 2022 I filed my 2021 taxes here. I advised the agent that I was claiming my mother as a dependent. She told me that my mother didn’t qualify because she received too much money from social security. WRONG. As a result of this misinformation I ended up owing the IRS $900. A year later I returned to file my 2022 taxes. The agent told me that social security benefits are NOT taxable income. So I in fact can claim my mother. Lovely….I then asked about correcting the previous year. 1st no one in the office knew how to do an amended tax return. I had to come back several days in a row to catch 1 particular agent. Then I got with her and she seemed just as clueless. Took over a day to file the return. It’s finally done and they have the audacity to ask me for $175. I look at them confused because this was 100% their fault for advising me that I couldn’t claim my mother to begin with. The agent called her manager and they allowed me to pay $30 as if it was some kind of discount. They sent me on my way with a paper return to mail saying I would get $500 and so back. I mailed the return, waited over 20 weeks, just to find out that the amended tax was filed INCORRECTLY! There was nothing to adjust because nothing was changed! Do you know how angry I am that I have to start this process over?! H&R Block is incompetent and this location should be shut down. I also deserve a refund for my 2021 tax return that was missing my dependent, a refund for the amendment fee, AND money for the time and effort I have wasted on this issue that was caused by YOUR AGENTS being completely ignorant to policies regarding qualifying dependents.
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April 2023 by vince cocks
Excellent and quick service!
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March 2023 by Maggie Laneri
Filing my taxes with H & R Block is a breeze. My tax professional (Tracy D.) is the best!
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April 2022 by David Martin
Beautiful lady, very friendly, pretty smile, very quick with details and recommendations.
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April 2022 by Biz Snarky
I am aware of the date that I am posting this review (4/14/2022). Given my life circumstances, normal preparation of taxes for myself and my family members has been delayed.I started the process on H&R block.com and the website suggested uploading my documents virtually. For whatever reason it was not working. The specific error referred to the document itself (size and/or type) but whatever document I tried it continued to fail. I decided to go into the local branch to see if I could drop off my documents. When I walked in there was no one at the desk but there was someone behind a cubicle wall working with a family. I waited approximately 10 minutes before another individual walked from the back. Upon seeing me and gentleman sitting waiting she rolled her eyes. She (Kimberly) asked who is next and I began speaking and explaining to her that the virtual upload did not work for me. She immediately stopped me and said "it's too late for that" and asked the other person what they needed.Maybe she is right, but the website gave no indication of that because today is not April 15th. It gave the indication that I could upload my documents all the way up until the 15th. If this is wrong it needs to be adjusted.However, her rudeness was not only extended to me but to the gentleman who was there to sign for and pay for his tax preparation. She was rude with the woman who was helping the family behind the cubicle. Kimberly was rude because the woman behind the cubicle helped the other person that was waiting, but needed access to the computer at the lobby desk. When Kimberly focused her attention back to me, she asked me how complicated my taxes were and I suggested that they weren't very complicated. She rolled her eyes again and at that point I said "it is clear that you don't want to help" and I stormed out the door.This tax preparer's name is Kimberly Knowlton. Her name was confirmed on her name tag and picture on the website.
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March 2022 by William Taylor
The people are good at what they do, and never had a problem ever since I came over the block y'all are the taxprofessionals
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March 2022 by Marybeth Sheehy
H 7 R Block has been doing my taxes for the past 50 years and have always been satisfiied with the results.
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March 2022 by K Moore
I love Tracey she is awesome and very knowledgeable.
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February 2022 by minedga mcnamee
Tax preparer was very professional and efficient, as well as quite courteous.
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February 2022 by Yatae Davis
Very professional and clear on information ,pleasant environment.
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July 2021 by Timothy McCann
I filed on 3/21/21. With you guys. It's now 6/16/21 and I still have not received my check . Furthermore, the office in South Pasadena is closed, and can't get a live person on the phone. That's my experience.
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June 2021 by Susan M
Tracy Deuel was an Excellent Master Tax Advisor! She was more than understanding and I will always come back for the service. She was professional and very kind.
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April 2021 by Brenda Tomlinson
They have always been friendly, helpful, informative and just made me feel comfortable and confident.
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April 2021 by Kquevonte Davis
Because I was very satisfied with my previous visits.
