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November 2023 by Tina Nails
Be careful where you change your tires. I had an old tire in the trunk and a spare one on the wheel. I came with my baby and a friend, changed two tires and when they finished, I saw these scratches. Josh was very rude and kept repeating that it wasn't his people's fault but mine when I put the tire on. But I didn't put the tire in, my boyfriend did, and after that there were no scratches. Even Josh was opening the trunk to see the tire inside. Josh offered to clean my car, but not to repair the scratches. Their manager has been out of office for days, 2 weeks I am calling and requesting video but no one has ever contacted me about these scratches, I spent almost $600 and now I need to deal with scratches ! I am very disappointed with their service. They are very rude and unprofessional. Google needs to add 0 stars!
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November 2023 by Eddie
My wife and I were very happy with the friendly interaction with the staff and feel very good about the value and honesty in resolving our requests. This is not an industry I am typically pleased with and often feel taken advantage of. But not today, Tim and the Mavis team were good to us.
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November 2023 by Gregory Flower
We roll in about 4:00pm about a week ago . I had a Wobble in my steering wheel. They had my car up on the rack in 5 minutes and found out what the issue was in 2 minutes. They ordered the part which was there in 10 minutes .I was back on the road in less then 1 hr .They were amazing. The staff there are very professional and super friendly.We got back home and are recommending them to everyone we see .Thank you MavisGreg F.
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October 2023 by Melissa Graham
The service tech Brian was such a gentleman! He held the door for me and throughly explained everything to me! He was so knowledgeable and willing to help! Nice guys do not come by easily! I hope this company treats you as well as you treat their customers! Thanks for everything Brian! God bless! Will come back soon!
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October 2023 by Ranzo T.
After several weeks of researching for the best deal I could find I ordered a set of rather expensive, Michelin tires from Amazon along with Amazon's local installation program. The price was better than the local tire stores and way better than my Lexus dealer. I was still concerned about the installation as I was unfamiliar with the stores they worked with in my area and had never used their program. The program worked beautifully. I doubt I'll ever buy tires any other way. I got the exact tires I wanted, on time, and precisely as expected.
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October 2023 by Lola Rephann
Came to use the free air machine, which was broken, so someone came outside and said I could go around to the back, where the garage was. The guy working there filled up all my tires after confirming PSI using sticker inside door and we even talked about what might be the cause of low tire pressure. Friendly and excellent service, and even though I was there for the free air, they still helped me and treated me well. Should I need new tires, I'll for sure consider them. Thanks, Mavis!
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September 2023 by Homood A.
I booked an appointment on Sunday the seventh of September, however, I got called on my way to the store and they told me the appointment was canceled due to shortage of technicians. I rescheduled my appointment the next day Unfortunately. My appointment was 2:30 pm I dropped my car for break pads replacement and the guy told me to wait an hour and my car will be ready for pick up; however, I sat there three and half hours. They took off the tires and left my car without tires NO BODy touch and I can't drive( it a strategy)) for Four HOURS . I was late for work and wasted 4 hours for break pads replacement( 15 min job). I DO NOT recommend this place. Unprofessional way and disrespectful for people time.
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September 2023 by Monica Oakleaf
Had a great experience at this store recently! Jessica is so knowledgeable and the fact that she really wants to make sure you're safe, is so relieving. Everything went smoothly and she now has a loyal customer for life ?
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September 2023 by Invigorate IV
Always very friendly when I need my tires fixed. They were extremely busy today and had to order different parts for different customers. They were still able to help me with my tire. Darren was very professional and pleasant to work with. And helped every client who walked in and answered every call that came through.
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September 2023 by Mitszell
The staff is very friendly, but I think they have an attention to detail problem. After buying my tires I had to go back almost immediately because a valve stem was leaking. A week after l that I realized I didn't have access to my hitch because my spare tire had been put on backwards. And now, having barely driven my car, another tire is flat because the valve stem is not seated correctly.
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September 2023 by SAVANnAH JENKINS
Blown away by the service here. Everyone that was involved with my service deserves 10 stars. Starting with who I spoke with on the phone, James. He was very knowledgeable and informed about services. Deana the assistant manager was spectacular with doing my check in. She informed me on exactly what was and was not needed. Mike the general manager was so helpful as he reassured me I was going to be out of here before my 3 o clock shift. They wrote everything up and explained to me exactly what every service was for and how necessary it was. My tech Doug worked on everything and my car is functioning amazing. Thank you Mavis for this excellent experience, will certainly be back as you cant beat these prices!!
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September 2023 by Dakotah Diaz
Deana provided outstanding customer service! She came out to me while I was filling my tire up with air and asked if I needed help with anything. She was friendly and knowledgeable, and she helped me get the best deal on my new tire. And to top it all off, my car was fixed up in 20 minutes. Overall great experience, Deana is a rock star!!
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September 2023 by Bob B.
I went in to Mavis Tires about 2pm on 9-3-23. I had a right rear tire going flat. They were very busy. I explained. I had a very early trip tomorrow and could not chance a flat tire in morning. James said we will get you worked in. He said it might take a couple hours. It did, but they got it fixed and very pleasant as they dealt with me. Thanks!!
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August 2023 by Salinity Now
Picked up a screw in my tire and James at Mavis Tires & Brakes took excellent care of me and my vehicle. Fast, friendly service, and good honest guys at this location. They have your back if anything happens during the life of tires purchased here, and if it can’t be repaired they will even pro-rate them for you. Highly recommend them.
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August 2023 by Robert Stafford
Called and asked for a tire repair and they were extremely courteous and helpful when it came to making an appointment. When I came in all service team members were exceptionally helpful and tended to all my needs. The tire repair took no time at all and they helped me get to work on time. Perfect place to come and get your tires repaired and replaced at any time! An extra thank you to James for being exponentially helpful in getting me all set up!
