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January 2024 by Stefanie K
I have been going to the LensCrafters in Macy's for over 6 years. They're quick and efficient, but mostly, it doesn't take all day. This place I waited 40 minutes after my appointment to even be seen by a doctor. Everyone is nice but I will not be returning. For a place that has a cancelation policy where you have to pay $40 to cancel, they do not run a tight ship. I am very upset at the sheer waste of my time.
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December 2023 by Lisa-Kim H
The staff are nice and friendly. My family and I have had no issue with our eye exam at this location. I am one of customer whose data was compromise in Luxottica data breach in 2021. On 11/09/23 I had place a phone order for my brother's contact lens at this location, the credit credit used for this phone order is rarely used. So I was quite upset when it was fraudulently used on 12/18/23, therefore it concerns me that either there was another data breach or there was mishandling with my data at time of phone order.
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December 2023 by Gayelle Angelotti
James Pendleton went above and beyond to help me order my new glasses at Lens Crafters - Tyrone Mall. He was amazing! Very experienced (he really knows his stuff) and just a joy to work with. I ended up ordering 2 pair and appreciate his kindness and patience!
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December 2023 by kelly whitehead
The day I had my exam it was busy and also the computers in the Dr office were down. The staff were all very nice and patient. They assisted me with looking at glasses prior to my appointment so that when I was done with doctor I could be ready to decide on new frames if needed for my glasses.
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October 2023 by Ms. Reina Flores
I am happy to say the doctor was great very knowledgeable and the staff were great my only big big pet peeve is I was told my contacts would arrive at my home within 3-5 business days, I gave 7days and no calls or email stating there was a delay. So I decided to call the response was they were not sure why it never shipped so they place a Expedite on my contacts which should be faster. I would have to pick them up at the store instead bummer for a busy person. I personally think it best for them to keep track of orders and follow up as a courtesy with there customers for better experience.
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October 2023 by Joyce Schubert
Dr Patel is AWESOME! She answers any question you might have. Also Heather the front desk is great too, she explains everything before she does it. They go out of their way to make sure your questions are answered. Amy one of the staff that helps you pick out glasses, she makes sure to give you the best customer service you deserve. Great place to go!
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October 2023 by David Angelotti
I just went in today and picked up my new glasses. Amy assisted me and was very friendly and helpful and did a great job making sure my glasses fit properly. I have been going to LensCrafters for over 25 years, and to this store for the past 10 years. I have always had great service and wouldn't go anywhere else.Thank you for all your help
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October 2023 by Virginia Brunette
Wow is all I can say. The doctor that gave me my eye exam was wonderful but then when I went on the floor to try to find some eyewear on Saturday, they all stood there like zombies. I got no help whatsoever, so I basically just told the young gentleman that presented himself very unprofessional I was not in the mood and left and went to vision works where I’ve always gone and I’ve always got wonderful service and picked out with much help a pair of eyeglasses that I’m extremely happy with
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October 2023 by Diana Cook
Doug was quick to help me, checked to make sure I got the best deal, and even helped me decide which frames looked best on me. He was efficient and knowledgeable and I was out of there in about an hour. Very pleased and can’t wait to get my new glasses.
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September 2023 by Chris Gilmore
I had a very positive experience here. My eye exam was very thorough. The technician who did the initial screening was friendly and knowledgeable. Dr Patel, who examined my eyes, was extremely professional and knowledgeable. I liked that the transition from my eye appointment to selecting my glasses was seamless. The LensCrafters salesperson was very helpful. She selected frames that worked for me. And the entire process was completed in a very timely manner. I’ve found my eye care team!
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September 2023 by Chels Colombo
Doug was super helpful and patient when I came in with my husband to get some new glasses. He was very knowledgeable when it came to what frames would work better with different lens prescriptions to make sure we got the best ones possible
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August 2023 by Chris Dominguez
My personal favorite place to have an exam and get my glasses. I have traveled hours just to get a new pair here. Dr. Patel and Louis were amazing. I had so many questioned and they were happy to answer them all. They gave me great recommendations that I followed and am very happy with. I highly recommend coming here, for an exam, for glasses, for both.
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July 2023 by Mikey Blood
Always a pleasure doing business with LensCrafters. Always helpful and thorough to make sure my family and I get what we came for. We have been coming here for 10 years now. Highly recommend!
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June 2023 by Crystal White
I recently visited the LensCrafters in Tyrone mall and had a great experience. I was helped by Louis. He was very knowledgeable and patient. He took the time to check if frames came in other colors and recommended lens options for my lifestyle and need. He was so patient as I had my 23 month old and 7 month old with me, and he was very flexible when I had to attend to them. This was the best experience I had at LensCrafters, and I have been a customer since 2019. Louis is the best!
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June 2023 by Russ D
Joanna was great(the sales associate that helped me). I knew what I was looking for walking into the store and Joanna came over to my wife and me as soon as she finished with her previous client. The transaction was smooth and enjoyable as she had such a friendly demeanor. That was such a stark contrast to the "other" eyeglass store we just left. We felt like we were invisible in that store. I am glad we went to Lens Crafters and met Joanna.I am looking forward to my new Oakley's arriving and doing future business with Lens Crafters