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February 2025 by Mary Davidson
Called to see if they could help with activation on my new phone I ordered through T-Mobile! The rep said oh NO, then hung up on me. Really?? Guess I won’t be going to this location. 😞
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February 2025 by Karl Pettit
Knowledgeable and professional. Was able to pay my bill pretty fast
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February 2025 by Gerald Goldberg
Great Service, Vary Knowledgeable
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December 2024 by Greta Andrews
Lulu was super helpful and knowledgeable. It was a joy working with her. I've been to several Metro stores, and this was by far my best experience.
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November 2024 by Nickolaus Pacione
My current phone is upgraded from a Metro issued Samsung Galaxy A14 the 49th Street N location provided the last A14 5G phone. My A01 Galaxy was one of the most brittle phones out there OnePlus N200 Nord ended up lost in an intersection, but this one is more constant. I caught some of the Hurricane Milton debris on this one.I am giving folks access to a find via screenshot. There will be something on arrival and she will know this is arriving 📦 from USPS in Orlando from 🌏
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November 2024 by Queenof Scotland
Good 👍🏻
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September 2024 by Mark Etting
Lulu was great and went over and beyond to help me I'm very happy with Metro thanks to Lulu and if I could give her 10 stars for how knowledgeable she was I would have she's and amazing representative
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August 2024 by Karrah Wright
Very helpful and friendly would recommend if your looking for a go to store. lulu was grrrrreat!
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July 2024 by Ryan Bauman
Whoaaaa...Do not shop here saleswoman Kisha sold me a Galaxy A15. She said it would be unlocked at the end of the month. And I could switch to a legacy plan at that time in exchange for the $85 plan I was made to accept. Upon going to Tmobile connect store. I was advised by Metro customer service my phone was locked for 6mos. Then they tried to put me on a flex plan again. It was $25/mo more than the legacy plan. The store manager said Kisha no longer works here. And the store manager would not stand behind what the ex employee sold. Just O sorry..It literally is fraud when someone lies to you to sell you a service. After flipping out on them doing this to me. I spent 2hrs on the phone with customer service. I was able to get a $40 10gb legacy plan. They said that will be $50 to change to this legacy plan from flex as an activation fee. I advised I'm not paying it. Locked in for 5 more months the escalated manager told me it may or may not charge me the $50. So far it has not. I would be going after that connection fee money. Thankfully I have that legacy plan activated. But cannot switch for 5mos. There is no accountability for sales people or the manager. Just simply tell everyone to call corporate. We can not help you in this store. Try Tmobile connect instead.
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July 2024 by Maurice Buff
I want to say the people in this store Lulu / Leah and Roy are show pleasant add knowledgeable helpful and courteous to all the people I've seen them deal with every time I've gone into the store I want to commend each and every one of these people do you have a good crew here
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June 2024 by Barbara Martinez
The attention of this place was and is always very good and special with Renata, a very good person.
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June 2024 by Lorraine Carden
Super! 💯👍
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June 2024 by Sandy S
Mohammed was a great help to me with a sim card replacement yesterday. I arrived in a bit of a panic when my phone stopped connecting, and he was patient, professional, and worked quickly to get me to work on time. Much appreciate you Mo!
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April 2024 by Rob Stephens
Went in there today to purchase two phones and home internet. I found the employees to be disorganized and poorly informed on the current deals. I had selected two phones that I was going to purchase but then the employee helping me started to tell me that the phones I had selected were very bad and didn't work well. I believe she was trying to upsell me but I take that as she is telling me the store sells bad products so she had basically talked me into spending my money elsewhere. I did just that and went to another Metro by T-Mobile store and made these purchases. Thanks for talking me out of doing business with you.
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April 2024 by Tyler Kinney
I'll start by saying, we all know Metro is overpriced compared to a few years back, BUT... This metro will do whatever they can to work wonders for you price wise and make sure you're taken care of quickly. Staff here are well mannered and trained to be genuine experts in their craft.
