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March 2025 by Em Ail
Metro's staff seems to be trained on only what they CAN'T DO for you. The minute you walk through the door with a request other than "Buy a new phone" they are prepared to explain how they CAN'T help you. Been with Metro for 10 years. Finally time for a new carrier as there is virtually NO CUSTOMER SERVICE with this company.
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February 2025 by Miranda Sparks
Jahaza was soooooo amazing she helped me when no one would. My phone was stuck in limbo she fixed it she was so smart and nice I’m so happy thank you thank you
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December 2024 by Stephanie Hovasse
I have been trying to get my old phone transferred to my new phone for over a month, no one was able to help me. Frank was so kind and helpful. He made it painless to get it transferred over. I've had some very bad experiences with metro lately and I was ready to leave. Frank is the reason why I'm staying and not going to a different carrier.
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December 2024 by Julia Daugherty
Jahazak K..1998 62nd st. She went above and beyond for us to get back on the family plan.. She was awesome..We had a line we pay for not use..She did awesome and she was professional...thank u ever so much....
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December 2024 by Kye Gram
Wonderful lady jahaza helped me and my grandma
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October 2024 by Tony Morelli
Have dealt with some friendly staff and they do know a lot. There have been a few sketchy situations in which pricing was not correct but overall have had good service here.
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October 2024 by ann mclaughlin
I came in to get help with my phone because it's a new device a jahaza helped me learn the device a little. I know it will take some time but. Her kindness and patience with me as I am a bit older and these new devices are so foreign to me. I always step into the store for their help. Frankie, often, Danica, you all are wonderful. And jahaza you are a gem. Thank you again.
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October 2024 by Peggy Booth
I went into the metro store today @ 1998 62nd ave no. to get some services, my sales rep Mr. Lofton was very helpful, knowledgeable and kind over all excellent. Mr. Lofton deserves 3 thumbs up and a straight 10 in my book. Thank you Mr. Lofton.
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September 2024 by Charles Cuba
Danixa and loften helped me get my new account switched over from another company. They knew exactly what to do was prompt and efficient. Will be returning and will refer to my friends .
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September 2024 by Vladimir Gibert
I went in to get a new phone and Danixa and jahaza helped me set up my business line and knew exactly what to do. Will return to this location. Will also refer to my friends.
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July 2024 by Mike Burch
Great service, Danica was very informative and I would recommend this location.
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March 2024 by -cece -nelson
My phone had water damage ,and I was in the strip mall with a cellphone repair place and Metro PCS right next to each other.After leaving repair place disappointed I would have to pay $120 to repair phone and wait a few days for parts to arrive. I decide to go to Metro , I wanted to stay under $250 for new phone. The manager got one for me ,I had to pay $260 (with case and block charger). He never mentioned I couldn't return it . It was a different brand than I am used to. Anyway a day and half later , I don't like my new phone and old phone magically started working correctly. I was told no returns when I went in . I was annoyed as that was never explained to me. When I left I went on Best Buy and the "great deal" I was supposed to get for the new phone I hate, was $70 cheaper there! Anyway I personally would never go back. They never explained a no return policy and that's bad business
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March 2024 by KÎ
QUICK AN FRIENDLY CUSTOMER SERVICE
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February 2024 by toni shaddy
Mikayla was very nice and very helpful. Great service.
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January 2024 by Brendan Fogarty
I don't get her name but the lady working was great and helped me super fast
