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March 2024 by Lyzette T.
I walked in with my daughter to try on some shoes. It would be an easy purchase if her size was available. We were immediately followed by the sales lady. At every turn there she was, watching and following us. Other customers were present however she hovered over us. The shoe my daughter was interested was out of stock and nothing was available in her size, according to the sales lady. I have never felt so uncomfortable and singled out at a store like this one. Buy your shoes somewhere else.
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February 2024 by Jordan V.
Just bought a hat here. Happy with the hat selection but sleeze ball of a guy that seemed to be the owner. Whispering comments to the other employees about me trying on hats. They want you in and out and will judge whether you're buying as soon as you walk in the door. Place would be great if the one guy showed more respect to the customers. Other employees seemed just fine though. Oh well he's probably a bit insecure
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October 2023 by Gina A.
This is a store I take vacationer's to all the time. They have great shoes. TodayToday May be my last. I felt a shadow around me at all times. I don't mind a welcome and can I help you but then leave me alone. I am not here to steal. I may just browse or I may buy a pair. When I said I don't need help I meant it. My cousin always buys a pair of shoes here everyone she visits. Not this time! It was very uncomfortable. If we even picked up a show the sales person told me all about it. I already know, that is why I said I don't need help.
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October 2023 by Matthew F
Employees who insist on giving unsolicited advice where they assume to know a bunch of things about you and then when you try to explain politely that you actually know what's best for yourself, they insist on doubling down on their unsolicited advice. Hate to see it.
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October 2023 by Sylvia D.
Recently I was visiting in St Petersburg and wandered into this store looking for Naot shoes. Dean assisted me. The color I wanted was not available, he said he would order it. He was super efficient and thorough. This was on a Saturday evening. The shoes arrived at my home in Kentucky the next Wednesday. This was outstanding service and if in future I want more Naot shoes, I will contact this store rather than order online.
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October 2023 by Rodger D. Lau
Great store. Excellent brands. Friendly staff that goes beyond with Customer service
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July 2023 by Vivian Picciotti
So helpful! The man was so knowledgeable about shoes and knew exactly how to find the fit I was looking for. Such a lovely time, left with a great pair!
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July 2023 by Anna Beth
Grateful for the friendly & helpful experience we had with Colleen yesterday. She was knowledgeable, and I was able to get exactly what I needed!
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June 2023 by Erin Yokley
Nice store bought a few pairs of shoes and James was very helpful with information we had on the brand’s of different shoes
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June 2023 by Erin Y.
Wide variety of shoes in different brands and styles. James was very helpful with our questions on the shoes and fit of the brands. Would definitely recommend this store
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May 2023 by Anne-Marie
This store has a quality selection of shoes, bags, and coastal wear. Colleen helped me pick out my bag. I had previously walked by it and didn’t notice. She suggested it for me and when I tried it on, I immediately said “this is me”. I slept on the decision and very enthusiastically came back to make my purchase. Colleen wanted to make sure it didn’t get snatched up so she held it for me. Also my friend purchased shoes that she loves and plans to wear everywhere this summer. Thank you Natural Footwear and especially Colleen! I will think of St Petersburg whenever I wear this purse :-)
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March 2023 by Yvette Segura
Serious customer service issues. My husband bought a pair of shoes on Feb 18, 2023, took them home only to find out there were two different shoes in the box. That was disappointing but we wrote it off as a simple mistake - not a big deal…or so we thought. Little did we know it would be the beginning of a month-long fiasco. He took the shoes back the next day thinking it was a simple mix up, he’d be able to get a matching pair and be on his way. Unfortunately, the store had to order another pair and they would call him when they came in. When the shoes came in, an employee called and they arranged to mail them to our house. For some unknown reason, it took multiple calls on his part to find out the status since he hadn’t received the shoes. Twice he was told they were shipped. Today, 3/14, he called several times and received no answer. However when I called from my cell, it was answered after a few rings. I explained the reason for the call, the phone was set down and I could hear them handling other customers before finally being disconnected. Once my husband got to the store in person on 3/14, the manager didn’t have any recognition of his name or the situation. After much time, she finally found that they were shipped this morning. While he still doesn’t have the shoes, he at least now has a tracking number. Love their selection of shoes but I’m hard pressed to find a reason to do business with them again.
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March 2023 by Howard Merzel
We were in the store for the first time on the 16 th of Feb and found the items to be unique and comfortable too. I was helped by a sweet and beautiful young lady Stephana who was patient with my selection. Loved the naot shoes.Howard Merzel
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January 2023 by David Bleke
Walking into the store, the 2 ladies working were polite. I showed them a pair of mens shoes (Hey Dude) in their front window and asked for a size 12 or 13. You could tell the place isn't organized and spent a fair amount of time looking but no luck. We soon discovered they have a lot of size 9 shoes for men but not many larger sizes, nor do they have a large selection of ladies shoe sizes for my wife (Size 7). When they didn't have mine or my wife's size, they started suggesting other shoe styles, but we explained we only wanted what we showed them. At this time is when they got pushy, just looking for any shoe they had in our size, which wasn't many, and even after politely declining, they kept pushing in a rude way. They were pushy sales ladies. That's when we were treated like we didn't have the money to be in the store(obviously missed my wife's ring and earings) and got looks from them. I was no longer patient and clearly showed by my look that I was annoyed with their pushy sales and walked out. In summary, terrible selection of the sizes of shoes they show, disorganized when looking for shoe sizes, and get very pushy and rude once in the store. Those who know my reviews know i rarely give a 1 star review, however they earned this one from me. I DO NOT RECOMMEND THIS PLACE. KEEP WALKING!
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August 2022 by Mariette Small
GREAT store, been coming here for years!Colleen helped me this time and she was fantastic. She helped me pick out the perfect shoe!!