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November 2023 by Michael Murphy
I took my 2007 Nissan van there 3 times to fix a serious electronic problem that caused my van to only go 15 mph. After 3 visits and $3000 in other repairs, I still have the same problem. Also worse, they damaged the roof of my van from probably a sliding door. I didn't notice of course until the next day when I came out of my 2 story apt and then saw the dents in the roof. After 2 weeks of calling and them "viewing the security cameras" they denied it was their doing ?
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November 2023 by Douglas Kleim
I want to give a huge thank you to Jon and everyone at Pasadena Car Care Center for their efforts this late afternoon in assisting me with a damaged tire. As my wife was getting ready to go to work, I noticed a screw in her tire and it had become a bit low on air already. It was after 4:00 PM this afternoon when I called Pasadena Car Care and Jon answered the telephone. He must have sensed the desperation in my voice as despite closing at 5:00 PM on a Friday, he told me to bring it down and he would get it taken care of. Fortunately we live only a few minutes away. My wife works in surgery (OR) at a local hospital and it was very important she be there tonight, we also only have the one car that we share between us. You have certainly earned our business going forward! Many thanks to Jon and the entire crew and let me wish you all a great weekend ahead. ??✌?Service: Tires
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November 2023 by Eric Midili
Best car care center ever! I had an issue with a driver side power seat. The Nissan dealer was about to charge $4000 to fix it. Pasadena car care center fixed the problem in less than 10 minutes. If you want service that you can trust, this is your best option by far.
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October 2023 by Katie R.
Had a screw in my tire and stopped by this shop since it was close by. JC met me right outside and had the tire plugged up in less than 5 minutes! He really saved the day. Super friendly staff had me in and out in under 20 minutes and $10. Highly recommend!
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September 2023 by Eileen B.
Pasadena Car Care has professional & knowledgeable techs & the prices are very reasonable.
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September 2023 by Prisoners F.
Used them 3 times and it got worse each time. I had a repeating issue with electrical, nothing complicated, (I now know) your usual suspects, plugs, plug wires, rotor, distributer. But they kept coming up with expensive fixes, like the catalytic converter was clogged. The second time they claim my plug wires were crossed, I changed them one at a time so that's impossible...First two visits I'm into them for $2600 if I remember right. $900 then $1700.First fix lasted about 10 months, 2nd fix lasted about 4 months, both times the vehicle would die in transit and have to be towed. And their tow service is just as bad, he once tore up a large patch of grass, dragged his lift about 5 feet to the vehicle. Same guy, same bad attitude, he rudely told me he couldn't pick up at that time, I ask "when can you pick it up?" He gives me a time and then doesn't show up, I have to call him to remind him. When he shows up, he makes sure I know he's pissed.These people are scam artists, I know for a fact they lie about the work they do and lie about problems with the vehicle. They padded charges with changing filters, oil, air pressure, etc, and did none of those things, I checked.The 3rd time I tell them it's the same issue. Explain what happened, and someone calls me from the office saying I lied about the problem. "You didn't say something burned up." I'm like, "Yeah, I did. I literally said that, it's the same thing that happened before."After calling for 3 days I finally get to talk to the mechanic. He thinks the engine is done, "it's tired" he keeps saying, "It's showing weak compression." "I'd have to open up the engine to see what the problem is." He suggests it's probably NOT worth fixing. ((A year later it still runs GREAT!))I have to ask how much it would cost me to find out what was wrong. I'm told $400.They had the vehicle for over a week, I had to call every day, no one ever called me. I'd talk to someone different every time, one excuse after the other, "The mechanic isn't in." "The mechanic hasn't got to that, we're real busy." "The mechanic isn't here right now."Finally, after 10 days, they call and tell me it's ready, almost $1200... No other information is given.I get up there and go to the first person behind the desk, another guy comes over, "I've got this". There's about 4 of them behind the counter. I start to pay, nothing is said about the repair, I finally have to ask, "So, what did you guys do to it?""The distributor was bad he says". I'm standing there in stunned silence and notice a couple people look at me, I look at them, nobody says anything. I ask, "The distributor...? He says, "Yeah, it took us a while to find that out."I look at the bill and it's this long writing of things they say they did or looked for, and a distributor cap repair. 10 days. almost $1200.Never again.
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August 2023 by Chris Munson
Amazing service as always! Billy was great getting everything done for my car, especially coming in without an appointment today. I've been bringing my cars here ever since it was a Texaco full service station, and the quality of work and service have never changed. It's always been fantastic. If you take a vehicle here, you won't be disappointed. Thank you for many years of great work and service!
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August 2023 by jenifer olsen
5 STARS All categories! I don't usually take time to post reviews but I have to for Pasadena car Care. I had a busted light out and went over there to check for the part. They ordered it on the spot for me and it was able to be there the next day. I was able to bring it my car in the morning and job was completed within minutes!! Their staff is personable and extra huge shout out and five stars to JON who assisted with my vehicle. They also recommended a great detailer for me and I HIGHLY RECOMMEND Pasadena Car Car for vehicle service needs.
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August 2023 by Jennifer Hockey
Outstanding service! ???Carlos greeted us as soon as we entered the lot with our almost flat tire. We are visiting from out of town. They got us in and out quickly! Super reasonable pricing!
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August 2023 by Glenn Aubrey
So yesterday " Billy " had the pleasure of directing service on my Dodge as AC not really working. I had an appointment so that let me into the kingdom of good hot coffee , comfy chair , and the cleanest restroom for automotive . ( Restaurants take heed ) I really do not have anywhere to go so my norm is to I peacefully wait. And I believe I made the first story in Billy's Biography of car stories! ( I don't need residuals ) Bottom line was that the plastic cap on top of my window wash container had come off and dropped into the fan which is in front of engine and locked up fan which then did not allow the AC unit operate. AND if I had travelled a fair distance like on 275 to Tampa most likely the engine would have overheated. Ouch. I was probably the only customer that day who really did not mind paying my bill . ( We'll talk when transmission rears it's ugly head ) ******* Editor's note and rest of story. " I " dropped the cap into engine of which I looked for and could not find a couple of weeks ago. I was a bit mortified combined with a tinge of embarrassment to admit my idiotic inccident. Bottom..............bottom line Pasadena is the quality car care location I've been looking for these past 2 years. If BIllys game I be Back. Great place!!! Much thanks Glenn Aubrey
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July 2023 by Anthony F.
Came in for a simple oil change and rotation. My gf recommended this place. I got my car back. Everything seem fine until a few days later I decided to check my engine because I heard rattling. Lo and behold my hood would not open up. I called back a week later because I was flabbergasted my hood would not open because I wanted to check to see what was going on. They requested to replace my air filter and I was thinking it was the contraption that held the Air filter together that was rattling. I made the appointment to come in again I came early about 745. Billy, which is the guy that I spoke with early in the morning and he seemed agitated with my appointment coming back again. They looked at my car and said that my hood cable is broken. It was made with zip line which I don't agree with. He seem kind of angry, so I switched gears without getting into an argument with him. I decided to chill out so I can get my car fixed. They ended up charging me for the fucking cable and for the air filter, I definitely will not be back because they did not take the ownership of breaking my cable. Being fair, it was not broken when I brought it in the first time and I call BS. At the end of the day I feel that as most places they want to make more money off of you, for that reason I won't be back. Although it seemed like a really good place to bring your car it's their loss yeah you got my money but I won't be back with your bad attitude. Honesty prevails. I'll go elsewhere. Build relationships that last. Otherwise People do not come back because of a bad mechanic. Whoever touched my car the first time is to blame. Own it. Deuces.
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July 2023 by Bonita A.
WOMEN DO NOT COME HERE: they up the price if you come alone. Surprise fees, nasty costumer service, and their tone changes if you bring a man along with you. This place should be investigated.
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July 2023 by John
Appointment today and car was absolutely fixed with an oil change. Let's face it folks....this auto garage is the best in the Saint Petersburg área, when you can totally trust someone working on your car, have it at the end of the day...then knowing it's right for the ride home and work! It doesn't get any better. My hat's off for them Thanks
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July 2023 by Anthony G
Awesome shop, been going to them for many years now and they always do a great job. Fair prices and quick turnaround. Can’t thank them enough. 100% would recommend
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July 2023 by Debbie Zito
BEST car wash that I've ever used!! Being a Realtor, my car needs to be pristine! It always looks AMAZING when I leave! Would HIGHLY recommend them!!Bonus...Lavonne is a sweetheart!